Native Indonesian Speaker - Customer Service Agent (Content Moderation & Engagement)
3 days ago
Summary of the PositionAs a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms.....
Summary of the Position
As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Responding to potential customers customer via chat, email, or direct messages by using template responses and adjusting them accordingly.
- Use our online platform to monitor and engage with content seen all across social media platforms
- Work with various brands from different industries to detect, review and monitor all kinds of content
- Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
- Maintain constant communication with your manager to resolve any issues or questions
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