Total 101 senior manager job vacancies in Customer Service category in The United States of America

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

“Build your future & create a change”



About the company:


Cartrefi was established as a not-for-profit charity in 1989 by a group of parents and activists.?We mainly support people with learning disabilities in Wales.? The company currently employs 1200 employees, 650 people we support and 1000s of friends, family and supporters. We are an innovative organisation that encourages the people we support, its employees and members of the community to be in control of one of Wales’ largest support providers. Our Values of Respect, Enable and Safeguard are embedded in all that we do.


Benefits:




Attractive salary from £28,590.45


Career progression opportunities


Company Pension Scheme


Healthcare Plan


Employee Assistance Programme and wellbeing support


Fully paid in house management training provided


Paid DBS and SCW registration fees


Cooperative events and activities such as “Cartrefi fest”







Job Responsibilities:


The Service Manager is responsible for the day-to-day operation of the service. Your focus will be on promoting independence for the people we support and enabling them in an innovative, person-centred and flexible way.




You will provide motivational leadership and direction to your team, enabling them to give quality, person centred support. You will build positive relationships with all stakeholders and put our vision and values into action to deliver an excellent service.



Your skills and experience will include:?




Excellent people skills


Be reliable and committed


Be able to communicate professionally and empathetically?


Be able to work under pressure


Be able to work well as a member of a growing team


Sleep ins, evening and weekend work may be required.


You will be required to be a car driver and prepared to travel across the region







Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.


We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

We are currently recruiting a Customer Service Manager to join our London West team. As a Customer Service Manager (CSM), you will ensure that the customer is at the heart of everything you do. Through effective and proactive management, you will drive the business forward with a passion to deliver business targets. You will be relationship driven, customer facing, as well as with key stakeholders throughout the business to support success. You will maximise the end-to-end customer journey through management, development, and outputs of your team. As the advocate for Health and Safety, you will lead by example, ensuring a positive and proactive approach to safety culture. In return you will receive a Competitive Salary, Company Car or Cash Allowance, 25 days annual leave plus bank holidays, BUPA Medical, Life Assurance, Auto Enrolment Pension scheme & Lifestyle Benefits – Discount on selected High Street storesResponsibilities include: • First line escalation point for the hire desk, transport and internal sales to support with a positive customer experience to hit revenue targets, driving a customer first culture across the team.• Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and health & safety of your remit.• Act as deputy to cluster General Manager as appropriate.• Review NPS and internal customer feedback to drive improvements, ensuring route causes are addressed in the appropriate way.• Conduct daily/weekly huddles to make sure that objectives for the day are communicated and understood by all, encouraging inter department collaborations.• Conduct monthly performance management reviews in 121s ensuring that objectives and development plans are clearly set out and provide regular feedback to team members.• Support field sales team with customer visits to help with dispute resolution, where required.• Ensure job planning is done to an optimal level to ensure service delivery performance and cost efficiency targets are met.• Ensure all regional costs are controlled in line with budget.• Provide a responsive service through all media to third parties ensuring that customers receive the highest standard of service at all times.The ideal candidate will have/be: • Driving Licence.• IPAF Licence (desirable).• Experience of supervising, monitoring & coaching within a sales and operational teams through service environment preferred.• Ability to communicate with internal or external customers to resolve issues whilst identifying route cause fixes, building strong customer relationships through effective account management.• Ability to create, motivate and develop a strong customer focused environment to motivate the team.• Credible communicator, comfortable influencing senior managers with the ability to negotiate and establish common ground.• Demonstrates commercial awareness and the ability to innovate or put forward proposals based on data driven decision-making.• Ability to establish credibility and be decisive, but able to recognise and support the preferences and priorities of the organisation.
Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.
Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme. For further information please contact the Recruitment Team on 01455 206808 or recruitment@nationwideplatforms.co.uk

We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Our Assistant Service Managers work alongside the Service Manager and the Team, assisting and enabling the Manager and Team to assist the people we support within their home and also in the community. Do you have experience in a Care and Support role and the desire to take the next step in your career in supporting our teams to make a difference?
What we can offer you: £ £24,203.92 - £24,665.68 (Pro rata Depending on choice of Salary below)
· £12.58 - £12.82 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu or Lower rate 25 days started rising to 30 after 5 years.
45p per mile when using your own vehicle to support individuals£60.00 per shift for working a sleeping in shiftenhancements for some bank holidaysOccupational sick pay.Enhanced Maternity leave after qualifying periodFully paid training and support to achieve QCF qualificationsEmployee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemesPaid social care registration feesPaid DBS on starting (conditions Apply) Company mobile phone.Access to Independent Employee Assistance Programme. DRAGONSAVERS (Credit union) savings schemeWHA private healthcare
Conditions and Qualifying period apply to the above.
What we expect from you:
A commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.A flexible approach to work and the willingness and ability to work mornings, evenings, weekends and also sleeping overnight at the service users homeA full clean valid UK driving license and a car with business insurance, as you will be required to use your car for work purposes.Have a commitment to work towards a QCF in Health and Social Care
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Deputy Care Home Manager - St Johns Care Home, Spalding, Part of The Country Court Family
Hours: 44 Hours per week, working weekends on rota
As a well-established part of the community in Spalding, St Johns Care Home provides residential and specialist dementia care in a warm, family-led setting. Our dedicated team led by the Manager offers a caring environment that is safe, secure, and sociable
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Deputy Care Home Manager - Required at Castor Lodge in Castor near Peterborough PE5 7BD - Part of The Country Court Family
Hours: 40 Hours per week, working weekends on rota
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Role: Senior Support WorkerLocation: Holly Court, MirfieldSalary: £13.54/hr plus great benefits and enhanced rates of pay for overtime and bank holidaysHours: Role 1: 37.5hrs per week across 3 x 12.5hr shifts. Role 2: 25hrs per week across 2 x 12.5hr shifts.
Please specify on your application how many hours per week you would be available for. Any applications that do not include this information may not be processed.
Holly Court is a fifteen-bed home with its own gardens, located on the main site in Mirfield. Split into three separate bungalows, it boasts three lounges, three communal assisted bathrooms and three kitchen / diners. Our supportive and welcoming team work in a person-centred way to ensure the adults recieve the best quality care and are supported to achieve their goals and learn new skills.
As a Senior Support Worker at Holly Court, your role will be as varied as the adults we care for , but day to day duties will include:

Supervising our dedicated team of Support Workers
Promoting person-centred, high quality care
Conducting supervisions and one to ones with staff
Auditing, updating, and reviewing documentation including care plans
Administering and auditing medication(s)

What we ask for from our staff:

A desire to work towards the highest possible standards
Experience in a similar setting, in a senior or leadership role
An open mind and the ability to think outside the box
A positive, can-do attitude and a friendly, caring nature

As an employer we offer:

A competitive salary and great pension scheme.
An open and supportive working environment.
Comprehensive Training & Development opportunities.
Paid pre-employment training to give you a head start.
A wealth of opportunities to gain experience in a variety of skills.
An employee rewards scheme with retail discounts and more.

To find out more call Jodie Edgar-Brown on 01924 490833 or email j.edgar-brown@hollybanktrust.com
Unfortunately, we are not able to offer sponsorship to work in the UK, and we do ask that you have at least 6-months of UK based work experience (in any sector) before applying for this role.
Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment policy. We will ask you to pay for your inital DBS check, unless you have a portable DBS, and then the cost of this will be reimbursed to you upon successful completion of your probation period.
PLEASE NOTE WE PRIMARILY COMMUNICATE VIA EMAIL
We want people from underrepresented groups such as Black and Minority Ethnic (BAME), Lesbian, Gay, Bi and Trans (LGBTQIA+) communities to succeed at Hollybank Trust and our policies and procedures ensure that this can happen. Click here to find out more about our approach to equality and diversity.
Hollybank Trust is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job.
Previous applicants need not apply.

( DRIVER ESSENTIAL)
We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Service Managers work alongside the Area Manager and the Senior Leadership team, enabling the Support teams to deliver quality service to the people we support within their home and also in the community. Service managers are also responsible for managing and building positive relationships with all stakeholders and putting our vision and values into action to deliver first class service. Managers will ensure we are complaint and are able to evidence this to our commissioners.
What we can offer you: salary of £28590.45 - £29140.26
(Pro rata Depending on choice of Salary below)
· £14.86 - 15.15 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu. or Lower rate salary for 25 days leave on starting rising to 30 after 5 years.
· 45p per mile when using your own vehicle to support individuals and travel from call to call paid weekly.
· £60.00 per shift for working a sleeping in shift
· Enhancements for some bank holidays
· Occupational sick pay.
· Enhances Maternity leave after qualifying period
· Fully paid training and support to achieve QCF qualifications
· Employee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemes
· Paid social care registration fees
· Paid DBS on starting (conditions Apply)
· Company mobile phone.
· Access to Independent Employee Assistance Programme.
What We Expect from you:

A commitment to enabling people to live independent lives both within their homes and the wider community.
You will have achieved a QCF level 3 in Health and Social Care
Have the commitment to work towards a QCF level 4 or 5 in Health and Social care
Commitment to Continuous professional Development
Good Communication and networking skills and the ability to deal with people at all levels.
A flexible approach to work and the willingness and ability to work flexibly including evening and weekends there is also a requirement for Sleeping overnight in service.
Computer Literate and have knowledge and experience of working with Microsoft Office packages including Excel and outlook.
A positive attitude to change and embracing new systems.

Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.

( DRIVER ESSENTIAL)
We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Service Managers work alongside the Area Manager and the Senior Leadership team, enabling the Support teams to deliver quality service to the people we support within their home and also in the community. Service managers are also responsible for managing and building positive relationships with all stakeholders and putting our vision and values into action to deliver first class service. Managers will ensure we are complaint and are able to evidence this to our commissioners.
What we can offer you: salary of £28590.45 - £29140.26
(Pro rata Depending on choice of Salary below)
· £14.86 - 15.15 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory) rising to 25 after 5 years + Bank Holidays in lieu. or Lower rate salary for 25 days leave on starting rising to 30 after 5 years.
· 45p per mile when using your own vehicle to support individuals and travel from call to call paid weekly.
· £60.00 per shift for working a sleeping in shift
· Enhancements for some bank holidays
· Occupational sick pay.
· Enhances Maternity leave after qualifying period
· Fully paid training and support to achieve QCF qualifications
· Employee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemes
· Paid social care registration fees
· Paid DBS on starting (conditions Apply)
· Company mobile phone.
· Access to Independent Employee Assistance Programme.
What We Expect from you:

A commitment to enabling people to live independent lives both within their homes and the wider community.
You will have achieved a QCF level 3 in Health and Social Care
Have the commitment to work towards a QCF level 4 or 5 in Health and Social care
Commitment to Continuous professional Development
Good Communication and networking skills and the ability to deal with people at all levels.
A flexible approach to work and the willingness and ability to work flexibly including evening and weekends there is also a requirement for Sleeping overnight in service.
Computer Literate and have knowledge and experience of working with Microsoft Office packages including Excel and outlook.
A positive attitude to change and embracing new systems.

Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.

We provide support to people with learning disabilities, mental health needs, older people, people with Autism and physical disabilities, across Wales. We do that in a number of ways from providing 24-hour support within their own homes, to providing shorter, more focused support to assist with individual tasks or care needs, which are often determined in conjunction with Social Services. The people we support, and their families are at the support of what we do so we are looking for individuals who have the right skills, experience and ability to provide a high quality of support and care to really make a difference.
Our Assistant Service Managers work alongside the Service Manager and the Team, assisting and enabling the Manager and Team to assist the people we support within their home and also in the community. Do you have experience in a Care and Support role and the desire to take the next step in your career in supporting our teams to make a difference?
The sessional team is community based and calls vary from 30 minutes to 4-hour slots, so flexibility is key you will be paid for hours between calls.
What we can offer you:
£25393.10 - £25779.50 (Pro rata Depending on choice of Salary below)
· £13.15 - £13.40 Flexible rate choose what suits you benefit option - 20 days annual leave (plus statutory BH) rising to 25 after 5 years + Bank Holidays in lieu or Lower rate 25 days started rising to 30 after 5 years.

45p per mile when using your own vehicle to support individuals£60.00 per shift for working a sleeping in shiftenhancements for some bank holidaysOccupational sick pay.Enhanced Maternity leave after qualifying periodFully paid training and support to achieve QCF qualificationsEmployee Benefits Scheme offering shopping discounts, technology scheme and cycle to work schemesPaid social care registration feesPaid DBS on starting (conditions Apply) Company mobile phone.Access to Independent Employee Assistance Programme. DRAGONSAVERS (Credit union) savings schemeWHA private healthcare
Conditions and Qualifying period apply to the above.
What we expect from you:
A commitment to enabling people to live fulfilled and independent lives both within their homes and the wider community.A flexible approach to work and the willingness and ability to work mornings, evenings, weekends and also sleeping overnight at the service users homeA full clean valid UK driving license and a car with business insurance, as you will be required to use your car for work purposes.Have a commitment to work towards a QCF in Health and Social Care
Due to the nature of this work, we are required by legislation to obtain an enhanced disclosure from the Disclosure & Barring Service for all successful applicants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Job Title: Senior Support Worker
Job Location: Pontypridd
Salary: £28,080 based on 40 hours per week, plus £6183 based on 10 sleep-ins per month. The total package is up to £34,263.
Contract Type: Permanent
Every child should have the opportunity to go for a day out on Barry Island. To go to the Royal Mint Experience. To go on the Longest Zipwire in Europe! Wales has so much to offer a child. We make sure the children supported by Phoenix Learning and Care get to experience as many of the great things other children do as possible – But we need your help.
Our children have social and emotional needs related to Autism, ADHD, or Trauma. They need good role models to help them flourish. With your support, we can make that happen. The children will have difficult days and need more help at home, especially if overwhelmed. Your support on those days will make the good days even more special. You’ll really be able to see the positive impact of your relationships as the children grow.
This role is working in a small 2-bedroom home, so you’ll really get to know the team and the children. The children need support 24 hours a day, meaning you’ll be able to work your full week in 2-3 days, which is only 10 shifts per month!
As a Senior Support Worker, you’ll lead your shifts and, when needed, support the Registered Manager with recruitment, supervision, meetings, and inspections.

A day in the life of a Senior Support Worker will involve:

Assisting the manager with recruitment, supervision, meetings, and inspections.
Supporting children to have the best quality of life possible. Whether it be through baking at home, fun days out, or holidays with the children. You could be doing anything from making sure the children have a healthy diet to taking them to Cardiff on a shopping trip!
Ensuring our children are kept safe and their plans are suitable for their needs. We’ll need you to help monitor their development by keeping our systems and records up to date. Don’t worry though, you’ll get all the training you need.
Taking part in our on-call rota, averaging 1 on-call per week. You’ll get an additional allowance for this!


To be a successful Senior Support Worker, you’ll need:

Patience, compassion, and resilience – The children you support may have experienced trauma, which may have an impact on their behaviour.
Great communication skills – Both verbal and written communication is important in this role as you’ll be speaking to a lot of different people at different times and need to be able to update the children’s plans.
A driving licence – Our children love to be out in the community. We need you to be able to drive them to where they need to go. We have the cars, you just need the licence.
To be flexible – You’ll need to be able to sleep at the home during your shifts. The children need support 24 hours a day. This does mean you’ll be able to work your full week in 2-3 days!
Ideally, you’ll hold a qualification in residential childcare. If you don’t it’s key that you have this within your first 2 years of working in the sector. We will pay for and support this if you don’t already hold it.


In return for your time, you’ll get:

Holidays – You’ll get 28 days annual leave. You’ll still need to work on bank holidays if the rota requires. You’ll also get an extra day off for your birthday after your first year with us.
Pension scheme– Our pension scheme is based on you paying in 5%, and us adding 3%.
Learning & Development Opportunities – We provide comprehensive learning opportunities for team members to develop themselves. We have access to a “Registered Manager Development Programme” for those wanting to move into these roles.
Discounts – You’ll have access to brilliant discounts through the Blue Light Card and our own employee benefits platform.
Wellbeing Support – Your wellbeing is always our priority. You’ll have access to mental health and wellbeing support. On top of this, our therapies team offers a monthly confidential check in clinic, and group reflective practice sessions.
Cycle2Work -The cycle to work scheme enables you to buy a bicycle at a discounted rate.
DBS – As this role required you to have an enhanced DBS carried out, we will cover this cost.

After 12 months service you’ll also be eligible for our Medicash scheme which covers a wide range of medical, health and wellbeing expenses (Including immediate access to a GP!). You’ll get life assurance paid at x2 your annual salary.
At Phoenix Learning and Care, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our team members. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
INDC

About us
Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.
Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.
Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.
About the Service - Women and Children's Services
We run services and dedicated women’s centres for those who are at risk or struggling with challenging circumstances, including women in the criminal justice system and those with experience of trauma, selling sex or sexual exploitation.
We understand that women and girls have experiences which are different to men and can experience vulnerabilities that are specific to their gender. Childhood abuse and domestic abuse are common features in the lives of the women we support which impact on their health and wellbeing. Underpinning all our services is an in-depth understanding of trauma and a focus on recovery, resilience and community integration.
About the Job

Please note this job role is open to Female applicants only.
The role will also require a flexible approach to the hours of the service as Ridley Villas runs from 9am until 9pm weekdays, 10-6pm on weekends and also has an on-call function for out of hours.
The service is open 365 days a year meaning the staff will work some Bank Holidays and Public Holidays such as Easter and Christmas via a rota.

The Senior Family Support Worker position is an exciting leadership opportunity to provide intensive support to families to shape their recovery, healing and sense of belonging. Working within an existing Family Support Worker team, you will carry a small caseload of families for up to 15 months whilst offering compassionate and robust case management / 121s to the team, and working closely with the service manager to develop the service dynamically.
At Ridley Villas collaboration, both with external organisations and families, is at the heart of the work being undertaken, remaining curious in multi-disciplinary space and advocating fully for the families we support. Care provided is personalised, strengths-based and intensive.

The Ridley Villas Project is a psychologically informed accommodation service for women in recovery from addiction and their children, where there is a risk of the child/children going into care. Ridley Villas works in close partnership with Children’s Social Care, supporting families to work through a programme of support whilst they recover together, and maintain living as a family.
Ridley Villas offers five self-contained units, known as the ‘hub’, and two dispersal units, which are flats in the Newcastle area for families who can manage more independently. Families in the dispersal units access the programme of support at the ‘hub’ and all families have an allocated caseworker who offers tailored support.

If this leadership position sounds like something you could bring value to, we can't wait to hear from you!

Deputy Care Home Manager - Required at Great Baddow Nursing Home in Chelmsford, CM2 7TL , Part of The Country Court Family
Hours: 37.5 Hours per week, working weekends on rota
Great Baddow Nursing home in Chelmsford is a welcoming and homely environment for those with a variety of needs and consists of 64 bedrooms. The manager & our friendly and compassionate care team are dedicated to our residents, providing personal, dignified care that ensures our home is exactly that – a home
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.

Deputy Care Home Manager - The Grove Care Home in Waltham, Grimsby, Part of The Country Court Family
Hours: Days 40 Hours per week, working weekends on rota (3 shifts & 1 supernumerary shift)
The Grove is a well-established part of the community in Waltham and a well-respected care home in the Grimsby area, It provides residential and specialist dementia care in a warm, family-led setting. The dedicated staff led by the Manager understand that everyone is different and take time in getting to know each resident individually, so they can settle into a comforting, enjoyable routine.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.

Senior Care Assistant - Maternity cover from April 2024 until June 2025 - Heartlands Nursing Home in Birmingham B26, Part of The Country Court Family
Hours: Days 39.37 Hours per week, working weekends on rota (Week 1: 4 x 11.25 hour shifts , Week 2: 3 x 11.25 hour shifts)
Heartlands Nursing Home is one of the leading care homes in Birmingham & we specialise in providing individualised residential, dementia & nursing care that supports residents with their personal needs. Our dedicated team led by the manager help create a warm, homely atmosphere and help create special memories for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,300+ employees and over 35 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE SENIOR CARE ASSISTANT ROLE
Within your role as a Senior Care Assistant, you can really make a difference to our residents’ lives. Your responsibilities will include:• Helping our residents with personal support and care,• Aiding their emotional well-being and social needs• Administration and monitoring of medications to residents.• Serving meals/drinks and assisted feeding• Interacting with our residents on a personal level• Maintaining care plans
ABOUT YOUOur fantastic staff are at the heart of our homes & provide vital day-to-day support to our residents. Having those care values is vital to share a happy home, so we would love to hear from those who really do want to make a difference to people’s lives.

Experience as a Senior Care Assistant & leading a team.
Be no stranger to working night shifts
Have a friendly & caring attitude.
Able to engage well with the residents and their families
Have an understanding of people with Dementia
NVQ Level 3 in Health & Social care or willing to work towards this.
Great communication skills, both written & verbal.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Senior Care Assistant role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.
You may have experience as
Senior Carer, dementia, Alzheimer’s, older people, nursing, nurse, senior care assistant, SCA, leadership, NVQ level 2, NVQ Level 3, Nurse Assistant, Senior Support Worker, Senior Care Worker, Senior Support, team leader.