Total 162 Full-time Senior Executive test engineer job vacancies in Customer Service category in The United States of America

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

Job Description & Requirements

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

· Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

· Performed Desktop Support services to users

· This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

· Perform imaging/re-imaging

· Perform asset inventories

· Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

· Updates Incident records

· Creates and updates work instructions (where necessary)

· Document standards and procedures (where necessary)

Requirement

· Min. ITE/Diploma graduate with 3 years experience in desktop support

· Min 3 years experience in Microsoft Windows 10 and Microsoft Office 365

· Clear Spoken & Written English.

· possess at least one (1) of the following certifications or their equivalent:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Administrator Associate; and
• Microsoft Certified: Azure Security Engineer Associate.

· Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

· Demonstrate knowledge in the support of workstations, and related components

· Good verbal and written communication skills

· Good coordination skills

· Ability to prioritize effectively and work with a sense of urgency

· Effectively communicates with teammates and managers

Duties and Responsibilities:

Customer Support

· Be actively involved in the customer support plan for Group and partners OEMs in the Asia Pacific region

· Communicate valued expertise to customers, and act as the interface between the OEMs and Asia-Pacific Airlines on technical issues, complaints or investigation requests to exceed customer satisfaction

· Manage emergency/crisis situations (Aircraft On Ground A.O.G.) in the region

· Manage customer and supplier relations across the region,

· Support the Entry Into Service for new programs

· Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), implementations of systems or components modifications following Service Bulletins (SB)

· Develop and draft end-user documentations and training materials

· Conduct training sessions for in-house teams as well as external customers

Repair Operations

· Lead repair workshops and customers support operations for SAFRAN Group and partners OEMs in Asia-Pacific

· Support a team of technicians, planners, supply chain officers and sales executives to deliver short Shop Processing Time

· Follow up repair orders to ensure systematic good performance and profitability

· Monitor Key Performance Indicators and report to selected OEMs

· Analyse In-Service Experience for timely feedback to OEMs: Devise reliability reports, analyse Shop Findings, piece parts consumption, productivity, etc…

· Attend Technical Review meetings

· Support existing repair capabilities by solving any issues or discrepancies which may arise, in order to resume activity as soon as possible.

· Trouble shooting of toolings, test benches, fixtures etc...

· Help sourcing for material, suppliers, 3rd parties, alternatives

· Establish calibration requirements

· Take a pro-active approach, initiate creative solutions to maintenance issues and assist the workshops in implementing best practices, Continuous Improvement, LEAN operations, cost reductions and applying lessons-learned from previous or bench-marked experiences

· Conduct investigation and write report to customers

· Manage technical disputes

· Follow up on technical improvement to customers

· Ensure that communication between all stakeholders – HQ, OEMs, Workshops, Operation, QA, Sales, CI, Supply Chain, Customers, and Suppliers - is optimum.

· Report to management. Flow down relevant and timely information.

Capabilities Development

· Participate in the development and implementation of Group and partners OEMs’ new repair capabilities

· Drive the progress of the tasks, pilot projects’ milestones review, report advancement, track investments and expenses, monitor contractors and suppliers, devise maintenance plans.

· Perform self-assessments, engineering studies, build up justification file and liaise with QA for smooth airworthiness application and repair capability integration.

· Review Testability and perform Shop validation

· As the Project Manager for the assigned project, drive the progress of the task, direct projects’ milestones review, track investments, monitor contractors and suppliers, devise maintenance plans

· Handle Request For Information or Request For Quotation for technical/commercial proposals

· Manage SAFRAN OEMs Support investment and be actively involved in repair policies

· Develop excellent relationships across multiple organizations & with all levels of workshops and other Company personnel.

· Safeguard interest of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partners OEMs

Health, Safety & Environment

· Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

· Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation

· Lead by example the Continuous Improvement and Innovation initiatives in the company.

· Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations

· Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement

· Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Perform any other duties as assigned

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering

b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair Operations, in OEM or MRO environment

c) Proficient in product support and trouble shooting procedures

d) Serviced-oriented with hands-on experience of customer support.

e) Effective Project Management and interpersonal skills

f) Experience in calibration requirements and procedures

g) Proficient with Microsoft software applications

h) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

i) Sound knowledge of quality systems such as ISO9000 and AS9110

j) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects

k) Ability to multi task in a dynamic environment

l) Excellent communications skills. Well versed in written and spoken English

m) Able to think ahead, process data, make decisions and solve problems.

Responsibilities:

• Coordinates digital solution implementation
• Assists in testing & Commissioning of digital solutions
• Supports Troubleshooting on field
• Basic Service, IoT solution configurations
• Monitors and responds to Events/Alarms of installed based at command centre
• Logging of activities, daily monitoring of status & backup management
• Liaises with 3rd party command centre for incident management
• Works directly with operations & field engineers onboard installed based
• Reacts and advises on Failure mode rectification
• Supports Root Cause Analysis and troubleshooting remotely

Requirements:

• Diploma /Degree in Engineering
• Minimum 2 years of Marine /Operations and Field Service experience
• In Depth offshore /marine system (equipment level & control system level) understanding
• Prior maintenance planning know how
• Basic Understanding of construction drawings (SLD & PNID)
• Basic IT programming knowledge preferred
• Has high integrity, mature and self-motivated
• Organisational and time management skill is a must
• Enthusiastic and passionate
• A team player with good interpersonal skills and able to work well with both internal and external stakeholders

Our Addresses and Working Hours:

Pioneer Yard

50 Gul Road, Singapore 629353

(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience in inspection, troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems.
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Sailing experience as Electrical Officer (E/O) on bulker vessels equipped with deck cranes will be an added advantage
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

Tasks

• Source and evaluate equipment suppliers based on process specification.
• Very hands on in building or customizing in-house equipment/tools using any available parts.
• Evaluate machines and populate the equipment selection matrix.
• Understand current REC or externally installed machine specifications and perform test. accordingly to verify the equipment functions.
• Follow up with vendor on equipment assembly to make sure project timelines are met.
• Equipment Maintenance and Uptime.

Safety

• Always comply with the company safety protocol.
• Understand REC priority on safety and highlight any safety risk on the equipment.
• Participate in projects related to safety improvement.

Communication and Presentation

• Ability to communicate and present at all levels of the organization.
• Able to identify and feedback issues early.

Others

• Perform other duties as assigned. Duties will vary depending on how the investment proposals develop.
• Keep up to date on new equipment development in assigned machine/process segments.
• Develop a working relationship with equipment suppliers in assigned equipment segment.
• Temporary relocation outside of Singapore might be possible depending on expansion locations.

QUALIFICATIONS

• Minimum Bachelor's degree in Mechanical/Electrical/Mechatronic Engineering.
• Minimal 3 years' of hands on experience in equipment in Solar / Semiconductor Industry.
• Proficiency in software such as AutoCad, Solidworks, MS Project will be an added advantage.
• Completed project work from sourcing to industrialization.
• Ability to gather and review resources and select and synthesize data for reports and other written materials.
• Ability to work with limited supervision and through extended hours when needed to meet business commitments.
• Able to wear personal protective equipment (safety shoes, gloves, goggles, gowns) for cleanroom and chemical environment.
• Proficiency in Microsoft office applications such as Word, Excel, Power Point, Project.
• Good presentation, interpersonal and communication skills
• High level of accuracy with special attention to detail.
• Genuine interest in tackling new challenges in a changing market.
• Excellent team player and proactive working attitude.
• Readiness to travel.

Please note that your application will be sent to and reviewed by the direct employer - REC Group

Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.

•Setting up and maintaining a service desk and evaluating its efficiency.

•Monitoring department issues and client complaints to create methods to lessen recurring issues.

• Proactive appointment planning for service visits.

•Helping to train new employees in company procedures and products.

• Establishing and maintaining good relationship with customers.

• Close cooperation with sales colleagues to create extremely good customer experience beyond customers’ expectation

The Successful Applicant

•Bachelor or Engineer degree in mechanical/electronical engineering, or adjacent field.

• 5 or above years experience in construction cranes services industry.

•High level technical and analytical skills, problem solving mindset.

• Open-minded personality, Strong communicator.

• Willingness for regular travel and occasional overtime working.

Base Salary plus Additional Bonus (Year-end Performance Bonus plus service bonus).

As a Senior Service Engineer, you will play a pivotal role in ensuring the smooth operation and support of our products and solutions for our customers. This position requires a blend of technical expertise, problem-solving skills, and excellent communication with both customers and vendors for problem escalation and resolution. Candidates should be self-driven, resourceful, manage task efficiently without constant supervision with an eye on providing the best possible customer experience.

Essential Functions:

• Provide knowledgeable and meticulous service delivery and support
• Collaborate with internal subject matter experts to establish optimal operational setups for supporting these environments.
• Offer operational support for day-to-day activities related to deployment, connectivity, break-fix and system updates

Skills and Abilities Required:

• Familiarity of disk and tape storage systems and storage ecosystems including disk arrays, tape libraries and storage software
• Experience working with support processes/systems
• Excellent time management, interpersonal and communications skills

Education and Experience Requirements:

• Diploma or degree in IT or related disciplines
• At least three years of experience with support and service delivery
• Team player
• Must be able to speak English and Mandarin fluently
• Self-motivated with excellent communication skills

Job Title: (Senior) Service Engineer, Gas Solutions

Wärtsilä is looking for a competent (Senior) Service Engineer in Gas Solutions. This is a permanent opportunity, and its preferred location is Pandan Crescent, Singapore.

About the Position

What will you be doing:

As (Senior) Service Engineer, Gas Solutions, your work will focus on these responsibilities:

• Execute field service activities per Wärtsilä procedures and general practices of safety and cost-effectiveness.
• Perform basic troubleshooting, running tests, fine-tuning, adjustments, and trimming related to running performance on equipment.
• Independently perform significant/complex repairs and complete overhauls.
• Perform warranty and commissioning activities, delivering the equipment to the customer or a shipyard.
• Perform internal and external progress status reports of assigned work.
• Participate in briefings and debriefing for each service jobs.
• Create Service Work Reports.
• Collect and organize time sheets and expense reports. Report and inform the back office as required.
• Ensure the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
• Issue WeCare and Non-Conformance Reports when appropriate to ensure "lesson learned" from experiences gained at service jobs.
• Execute Client Survey after each job.
• Supervise the tasks performed by Wärtsilä employees and subcontractors.
• Promote Wartsila products and solutions to customers.
• Participate in other department work as directed by the Line manager.

To be successful in this role, we expect you to have:

• Diploma/BSc in Process, Automation, Mechanical, Marine, Electronic or Mechatronic Engineering.
• 3-5 years hands-on experiences in process and electrical & automation disciplines.
• Willingness to travel around the world for Field Service jobs.
• Good computer skills.
• Relevant ' hands-on experience in process, mechanical and electrical. disciplines within LPG/LNG/VOC/IG and Flare Gas systems.
• Fluent command of English, written and verbal
• Service and team mindset.
• Structured, good attention to detail, and self-motivating.

Contact & next steps
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Senior Deskside Support Engineer (VIP Support)

We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• With more than 6 years of IT deskside support and solid experiences in providing VIP support both onsite and remote
• A good team player.
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written English communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

Senior Deskside Support Engineer (VIP Support)

We are looking for experienced full-time senior deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Providing level 2 End User Computing support for VIP users both onsite and remote
• Well verse in Windows OS and MS office applications.
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for MAC, IOS, and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• With more than 6 years of IT deskside support and solid experiences in providing VIP support both onsite and remote
• A good team player.
• Confidence with excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written English communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

Job Descriptions:

• Provide stakeholders with day-to-day IT support services in the Asia region.
• Be responsible for endpoint devices and IT infrastructure in Asia region (HK, GC + remote offices).
• Monitoring queue and routing tickets.
• Provide users with software, hardware, and other types of IT support; Troubleshoot IT issues when necessary.
• Maintain and provide support on server and network equipment.
• License management.
• Inventory management.
• Incident, Problem, and Change Management.
• Work with cross teams to assist in improving system healthiness, quality and stability.
• Coordinate with external vendors and suppliers to achieve operational excellence.
• Conduct root-cause analysis; initiate or enhance IT policies to improve IT service and security.
• Work on relevant documentation including troubleshooting manuals and escalation procedures.
• Takeover support of new systems and procedures.

• At least 5 years of experience as a user (or network support) specialist.
• Strong knowledge of desktop operating systems, server, and network infrastructure (MacOS, Win).
• Strong knowledge of Microsoft AD, Azure AD, and Office 365.
• Experience with MT4 or MT5 trading platforms is a plus.
• Knowledge of scripting languages such as Bash, PowerShell, etc support is beneficial.
• Strong communication skills; Good in written and verbal English and Mandarin.

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

Responsibilities and Duties

• Provide first and second line of IT support for all users and infrastructure

1. General IT queries

2. Software/Application patching

3. Configuring laptops, mobiles, screens and printers

4. Support VIP’s in the local office

5. Setting up new users, including providing technology inductions

6. Removing employees from the system when they have left the organisation

7. Administration of Office 365, Azure, Intune and conditional access

8. Server administration tasks to file permissions etc.

• Support the wider IT team with local queries impacting the local office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT policies and procedures are adhered to
• Complete the daily, weekly and monthly tasks including backups, procedures and reporting
• Assist with the running of procedure across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business critical issues
• Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

• Good working knowledge of Windows 11 and Microsoft Office 365
• Experience configuring and maintain Windows Server
• Excellent working knowledge of Active Directory, Azure Cloud services, End point management and Intune
• Good working knowledge and experience of managing backup systems
• ITIL experience would be an advantage
• Office 365 Administration qualified would be an advantage
• Microsoft 365 Mobility and Security qualified would be an advantage
• ServiceNow certified would be an advantage

Personal Attributes

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong relationship building an interpersonal skills
• Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
• Collaborate well.
• Strong organisational skills natural ability to solve problems.
• Have excellent communication skills diligent and an eye for detail.
• Be able to prioritise and meet deadlines.
• Have enthusiasm to learn new skills.
• Assertive, adaptable and creative.
• I can do attitude and willingness to go the extra mile when required.
• Ability to cope under pressure.
• Availability to provide on-call support.
• Availability to travel and work in other offices, in different countries and jurisdictions

Please submit your application to the link below.

https://careers.equiomgroup.com/jobs/3573723-senior-service-desk-engineer/da027e2d-8722-4878-b950-477135569140

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure