Customer Service Executive
Full-time
Fresh/Entry Level
1 week ago
Job Highlights
Multicultural Environment
Career Progression Opportunities
Medical & Insurance Coverage
Job Description
About the Position
This is a Full Time Permanent Position.
Key Responsibilities may i...
Job Highlights
- Multicultural Environment
- Career Progression Opportunities
- Medical & Insurance Coverage
Job Description
About the Position
This is a Full Time Permanent Position.
Key Responsibilities may include, and not limited to
- Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
- Respond to shopper / auditor email enquiries
- Quality check online reports & surveys according to set service standards
- Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.
Requirements:
- Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
- Required language(s): Good Command of the English language
- Applicants must be willing to work in Petaling Jaya
- Excellent phone manner
- A hard working and dedicated approach
- Immediate start required
- Preferable to have experience in Customer Service (but not essential)
- Fresh graduates / entry level applicants are encouraged to apply
If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.
Perks & Benefits
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Medical insurance
- Personal development opportunities
About Sonata GBW
For over 26 years, we have been measuring customer experience, helping some of the best known brands and retailers to improve their customer's experience. GBW stands for GAPbuster Worldwide, and true to our name we now have teams and offices around the world, providing measurement programmes in over 100 countries. In 2020, we were delighted to become part of Sonata Software, a publicly listed business with $1 billion market capitalisation and the fastest growing business of its kind. Today, as Sonata-GBW, we’re looking to grow our terrific team to support the next stage of our plans.
Our Values
GBW operates to the following 4 values throughout our business:
- Innovation – We continually look for ways to improve and develop the future.
- Perspective – We work globally and span industries. We take in many views to create value.
- Teamwork – We are one team. We measure our own performance and recognise achievements.
- Integrity – We deliver quality and build trust.
