Total 99 job vacancies by Informa Group Plc.

We’re now looking for a Sales Director to join our Asia Tech x Singapore team.

This is a uniquely entrepreneurial role with huge opportunities to make a personal impact on both the evolution of the event and Informa Tech’s presence in Singapore. Our ambition is to make Asia Tech x Singapore the region’s best large-scale tech event by 2025. If you have big ambition and think you can help us realise this vision, we want to hear from you.

This is a sales leadership and management role accountable for driving event and digital sales through the current team, but also hiring top talent as the team grows. With a focus on consistent retention, growth, new business, product development, and expanding customer base, this is a great role for someone looking to really make an impact.  

Key areas of responsibility

• Strategic planning and growth of the commerical success of Asia Tech x Singapore
• Manage a team of four salespeople
• Leading the commercial development of our child events; BroadcastAsia, CommunicAsia, Satellite Asia, Techxlr8 and InnovFest
• Delivering an exceptional experience for Asia Tech x Singapore partners, sponsors and exhibitors
• Stakeholder management with key industry and government representatives
• Own the development of integrated sales strategies and plans, ensuring they are effectively communicated and executed by the wider team
• Create a best practice sales environment, driving sales efficiency and effectiveness, using company’s sales excellence framework & tools  
• Building and executing a plan for territories to retain and upsell clients, identifying needs to drive additional value, increasing total revenue per customer. Driving success through sales teams achieving and exceeding goals/KPIs  
• Proactively identifying new prospects and new business opportunities for the team
• Deep understanding of the competitive external market; understanding and staying current on trends impacting clients and customers 
• Reporting accurate personal and team-based forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities. 
• Identifying and participating in the development of new products, solutions, and target market prospects to secure high-value new business  
• Developing key account relationships, exploring and developing strategic account plans to identify opportunities to cross/upsell, involving internal specialists in the process to align with business and customer needs.  
• Fostering and leading internal partnerships, ensuring collaboration is driven with a customer focus. 

The Senior EUC Engineer is part of the End User Computing team consisting of specialist engineers who offer group wide service to the Informa divisions.

Responsibilities

Work as a lead engineer for Admin by Request, Privilege Management tool and ensure that the software is utilized and configured to maximize benefits for the organisation.

Full application lifecycle management including packaging, , upgrading, and patching of applications using SCCM and Intune.

Review output of security tools. Work with the security team on mitigating any vulnerabilities whilst minimizing end user experience and performance.

Architecting and Implementation of build configurations for new laptops and desktops, mobiles using latest technologies. Provide value driven solutions and ensure long-term design goals are set and achieved.

Provide prototype design for End User Team initiatives and assist with approval, planning and decision making.

Exploit industry trends and innovation in the End User Computing space to increase efficiency, reduce operational costs, identify opportunities to automate and provide a better end user experience.

Provide 3rd level support for incidents that cannot be resolved by L1 & L2 teams and take a lead on Problem Management.

Collaborate with other team members team members and work in Agile Scrum methodology.

Requirements:

Minimum of 8 years of prior experience supporting and managing windows desktops in an enterprise environment in a level 3 team.

Experience in designing and implementing solutions within End User Computing space.

Proficiency in writing PowerShell scripts, connecting to APIs and strong eye for automation. Ability to write / modify PowerShell scripts and deploy via SCCM / Intune

Extensive knowledge of Windows 10 deployment and management using SCCM, Autopilot, Active Directory, Azure AD, Intune MDM, Group Policy Management, PowerShell scripts.

Knowledge of packaging and deploying applications using Intune / SCCM and experience in using the PowerShell Deployment Toolkit (PSADT)

Knowledge of using vulnerability assessment tools such as Nessus / Defender and remediate the vulnerabilities using Intune / SCCM.

Experience in hardening of Windows desktop devices using CIS, Microsoft security baseline.

Knowledge and experience in working with Virtual Desktop technologies.

The ability to clearly communicate with team members, support teams and the end user community. Provide training / knowledge transfer where applicable.

Possess a 'customer centric' attitude coupled with excellent organisation skills with the ability to manage a busy workload.

Ability to operate as part of a small team and be motivated to self-manage personal deliverables.

Plan and execute annual marketing activity on a designated portfolio and/or customer channel, ensuring that agreed objectives and targets are met. Work with peers in management team and develop team members (where relevant) to contribute to a high performance marketing culture, focussing on achieving required results by managing resources effectively. The role reports to the Senior Marketing Manager and will work across teams to support the delivery of overall commercial revenue target of Advanced Learning division for South Asia and Sub Saharan African Region.

We’re looking for people who are passionate marketers who have a breadth of digital channel knowledge, B2B marketing and understand how the need to alter plans for different markets and customer types. If you’re a strategic thinker and can use data to evidence and rationalise your marketing plans, whilst working to budget, this role could be for you! 

This is an individual contributor role.

Key Accountabilities

• Oversee the creation and execution of targeted email campaigns using marketing automation tools to nurture leads, drive engagement, and support customer retention.
• Effectively collaborate with the team to plan and manage targeted campaigns, developing impactful collateral and attending in-person events/conferences.
• Experience across all forms of digital marketing, campaign planning, and testing strategies
• Develop a content marketing strategy that aligns with overall business objectives, creating high-quality and engaging content for various channels to attract, educate, and convert the target audience.
• Lead Paid Social innovation within the team, keeping abreast of market trends and developments, and identifying new platforms, tech, and audiences to drive our social offering forward.
• Implement effective online lead generation tactics, utilizing various channels to capture and qualify leads, and collaborating with the sales team to ensure seamless lead handoff and conversion.
• Delivering and ensuring customer personalisation through consistent campaign management and development of appropriate messaging for key personas and data segments based on value propositions
• Being accountable for managing personal growth and development, taking responsibility to identify and develop skills gaps.

Closing date : 29th Feb 2024

The role is based in New Delhi, India. You must have the right to work and live in India.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
  • Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
  • Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
  • Ensure customer queries are answered and/or resolved in a timely manner
  • Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
  • Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
  • Act as key liaison point with Event Operations team for customer data and Event floor plan queries
  • Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
  • Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
  • Support Sales team training in new Salesforce.com features
  • Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Reporting, Data Analysis & Investigation
  • Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
  • Where relevant manage integration of International Joint Venture reports
  • Support Sales team with proactive insight and trend analysis
• Campaign Management
  • Support to Sales Leadership and CRM team to set up, assign and manage campaigns
  • Manage the gathering of member lists / data for campaigns and QA
  • Support sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
• Testing & Improving Salesforce.com Development
  • Act as liaison between Sales team and CRM team to gather regular system feedback
  • Help identify priorities for development and gather requirements
  • Perform User Acceptance Testing

The Senior Event Executive supports the planning and delivery of themed events and daily programmes at B2B trade shows. Working alongside Sales, Marketing and Operations divisions, the Senior Event Executive will be part of a team that develops trade show programmes and help ensure all elements are aligned to create a successful Event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Pre-Event and Post-Event

• Overall project management and execution of themed activities  
• Manage project critical paths
• Sponsor and stakeholder relationship management
• Administer and follow up on contractual commitments  
• Work with marketing team on marketing and communication of the programmes
• Production of POSM items and other event materials, including event brochure, rule books, food menus, badges, tickets, signage, posters, certificates, gifts, prizes, maintenance of event website etc 
• Source vendors and manage ordering and production processes
• Liaise with all stakeholders to ascertain event requirements and ensure that standards are maintain and deadlines are met 
• Manage and administer online registration and participant database
• Plan venue layouts and programme schedules
• Plan event operations and logistics
• Coordinate with internal and external parties for operational requirements
• Plan and arrange for on-site manpower and other resources
• Post event follow ups and project closing matters
• Perform additional duties as assigned

During Event

• On-site event management to ensure successful execution of the event
• Coordinate with internal and external personnel for on-site operations such as venue and equipment setup, signage, delivery arrangements, IT/communication equipment, transportation, registration needs, secretariat requirements, meals, etc.
• Manage manpower and other resources on-site
• Work with vendors, internal and external stakeholders to ensure smooth delivery of programmes
• Manage event related arrangement for international delegates/participants
• Preparing delegates/participants information packs and papers
• On-site management of event from start to end, managing the flow of sessions, oversee registration, ensure all requirements are met, liaison with vendors etc.
• Handling queries and troubleshoot issues on-site
• Overseeing the setup and teardown of the event  

This incumbent is responsible for designing and delivering the product/event experience for our customers in support of the Events Director. Through a strong understanding of market trends and customer needs he/she will develop the long-term Events design, through both responding to existing customer feedback and identifying new and innovative opportunities to improve the Events. He/she will lead the marketing and communications function for the shows. He / she will support the management of the P&L of an Event, managing marketing budgets, optimizing campaign performance, and enhancing/discovering new strategies to effectively reach the target customer segments. Working alongside Sales, Marketing and Operations, he/she will ensure all elements are aligned to create a successful Events. He/she will oversee the Events floorplan, managing the positioning and strategic decisions as the point of contact for all involved parties.   

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, SatelliteAsia, and TXLR8 Asia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven Marketing Manager – Client to join our team. The Marketing Manager - Client is a motivated, resourceful and responsible individual who relishes in working in a fast-paced environment. We are looking for a proactive, highly organised, outgoing professional who is a real team player and has excellent communication skills.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to take on key challenges from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

In this role you will: 

• Develop integrated marketing campaigns and lead the post-sale engagement, retention, and growth of our customers, partnered closely with the sales team.
• Develop and monitor automation campaigns to attract new client prospects to engage with our brands.
• Drive sales prospects to our event websites and through the buying cycle from awareness to booth purchase.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Conduct lead generation campaigns and identify new opportunities to grow the client database year on year.
• Measure and report on campaign performance to key internal and external stakeholders, highlighting revenue risks, opportunities and changing landscapes. 
• Work as part of a cross-functional team to deliver successful in-person and virtual events.
• Foster a test-and-learn mindset, constantly analysing and optimising campaigns. 

• Support the development of a Event’s strategy and direction, through idea generation to enrich the value proposition Informa Markets provides

• Support the design of the Event experience, ensuring a high quality level of delivery in support of the Event’s strategy and customer needs

• Develop deep industry knowledge through internal and external relationships

• Develop and improve the customer experience at each Event, ensuring feedback is collated, highlighted and incorporated  

• Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends / issues back into the Event Manager as input to Event strategy

• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success

• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements

• Support the on-site delivery and setup, supporting logistics for exhibitors and team members

• Support the Event Director in overseeing the Event floorplan, managed by the Sales Operations team, escalating any strategic decisions where required

• Support the financial planning for the Event, working closely with the Event Manager

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, SatelliteAsia, and TXLR8 Asia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven VIP Relations Manager to join our team. The VIP Relations Manager is a motivated, resourceful and responsible individual who relishes in working in a fast-paced environment and being part of a small team. We are looking for a proactive, highly organised, outgoing professional who is a real team player and has excellent communication skills.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to take on key challenges from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

Key responsibilities:

• Coordination of VIP activities in liaison with the Head of VIP and Event Director.
• Work closely with the Marketing Leads to grow the VIP audience and adapt messaging for VIPs attending the event.
• Expand the offering and strategy for the VIP audience in conjunction with the Head of VIP and Event Director
• Invite targeted VIPs to attend Asia Tech x Singapore.
• Contact selected individuals by email to discuss attendance and securing their participation in various structured networking / social formats.
• Ensure VIPs are looked after and participate in the proposed networking/social programme.
• Ensure that VIPs have a superior customer experience throughout the campaign.
• Work with the event sponsors to maximise the participation of their clients in the event.
• Administration work in the lead up to the event, including registration system, calendar invites and excel lists for attendees of various networking functions within the event.
• Build strong relationships with these key VIPs to create brand commitment and loyalty.
• Help to organise VIP Dinners, Breakfast Briefings and Closed-Door Meetings and securing VIP attendance at these functions and formats.
• Support to deliver the One to One Meeting Service, (physical and digital) in conjunction with the sales team.
• Work closely with the team to validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
• Work alongside the sales team to identify where we can grow revenues relating to VIP activities

The Sales position is responsible for revenue generation from new and existing customers within event portfolio in Informa Markets Philippines. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event, while also providing support as a guest re-booker for other brands.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement, and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products, and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity, and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

• Meet or exceed revenue targets for assigned Sales through strategic engagement of customers
• Sell products to assigned customer Sales, managing a larger number of lower revenue customers depending on the market and brand
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Delivery of assigned Sales campaigns, against Sales, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Own the on-site re-booking of existing customer Sales, in line with event Sales allocation and sales targets
• Develop sales plans and approaches to grow existing customer Sales, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop and maintain industry and brand knowledge as required
• Adoption of sales pipeline process through use of Salesforce (CRM system)
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the capture and entry of Sales contract information into CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
• Support Finance in resolving bad debt customers as a final escalation point

To assist the Events Team in event administrative and logistical tasks, supporting mainly the Senior Event Manager Partnerships.

CAPA holds approximately 8 Global Aviation Summits a year, globally. Events vary in size from boutique (<100 pax), to mid (200-400 pax) and mega (400+ pax).

Key responsibilities:

• Exporting/importing registration data from the event management platform (Bizzabo), updating attendee lists and weekly delegate reports
• Establish event microsites (Bizzabo)
• Creating delegate badge checklists and cross-checking and assembling delegate badges
• Assistance with monitoring incomplete or ad hoc registrations
• Creating/managing delegate receipts and invoices
• Stock take of event collateral such as lanyards, badges, folders etc.
• Assist with auditing and cross-checking data across multiple lists
• Conduct speaker and website audits
• Assist with pre-event preparations such as packing, assigning event collateral to onsite CAPA staff etc.
• Establishing registration and sponsor links
• Create master slide decks on PowerPoint for each event
• Work with Partnership Manager to issue invoices and contracts, upload sponsor logos to the website, assist with sponsor deliverables
• Complete Sustainability Reporting on all events in line with Informa’s guiding fundamentals
• Volunteer management – recruit and hire of helpers for onsite tasks at events

This role, which is accountable for Project Profitability, Implementing strategy for entire Event management team including industry and government engagement, driving Sales through an experienced team of sales professionals. Partnering with the Event and Sales lead in the Market Pillar to develop and deliver the sales strategy in the Market Pillar via the achievement of stretch Sales targets.  Leads, manages and develops a team of event and sales professionals along with creating new products in the evolving conference world of blending digital and physical networking.

Key responsibilities:

• Develop Plans and implement strategies into event timeline include Sales, Marketing, VisProm and Operations includes timely report, update, and event management.
• Government and Trade Association Engagement
• Marketplace Engagement on Sales and Visitors
• Partner with the Sales Lead in the Market Pillar in the development of integrated sales strategy and plans, ensuring they are effectively communicated and executed by the wider team.  
• Participate or lead group wide Project Management
• Management and Leadership capability – able to recruit, hire, onboard, manage and motivate a high performing event or project team.
• Develop, coach and grow the Event Management and Sales team to reach their full potential in an environment where there are fair opportunities for all. Coaching them to use the process and achieve the vision
• Drive revenue delivery through sales team hitting and exceeding all sales goals/KPI’s
• Developing and maintaining positive working relationships across Informa
• Ability to read and analyse data, use data to measure and improve performance.
• Deliver Sales/Revenue targets through existing and new Customers and new products
• Reporting accurate personal and team-based forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
• Identifying and participating in the development of new products, solutions and target market prospects to secure high value new business
• Developing key account relationships, exploring and developing strategic account plans to identify opportunities to cross/upsell, involving internal specialists in the process to align with business and customer needs
• Delivering innovative and cost-effective solutions, recognising the need to effectively reflect landscape, client needs, market conditions, and Informa products and solutions
• Fostering and leading internal partnerships, ensuring collaboration is driven with a customer focus
• Maximising usage and adherence to Informa systems and processes, adopting a best practice and facilitating developments in line with internal and external requirements
• Salesforce compliance, reporting and forecasting. Coach salespeople to use the process and achieve the vision.

We’re now looking for a Conference Producer to join our ATxSG Events team.

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, and SatelliteAsia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven Conference Producer to join our team. This pivotal role involves curating and orchestrating high-impact conferences and events that bring together industry visionaries, fostering meaningful discussions and collaborations. If you're passionate about shaping the narrative of technology in Asia and thrive in a fast-paced, innovative environment, we invite you to be a key player in crafting unparalleled experiences at ATxSG.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to be thrown in at the deep end, taking on large-scale projects from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

Conference Production

• Leads research and agenda development per event as briefed and defined by Event Director
• Designs and executes new event formats and content creation ideas per event
• Recruit high-quality, relevant, and senior-level speakers per event
• Holds oneself and team accountable for key event deadlines as defined by Event Director
• Fosters productive relationships with internal stakeholders and with key senior-level external stakeholders.
• Maintains awareness of revenue per event and flags risk/opportunity where applicable
• Evaluation of event success post-event
• Identify opportunities for improvement in content development and event delivery.
• Monitor market trends to facilitate new ideas for events.
• Adheres to and contributes to conference production best practice guidelines, driving efficiency and effectiveness across all projects.
• Reporting accurate conference production objective progress and performance metrics to key internal and external stakeholders per project
• Identifying and fostering relevant internal partnerships per project, ensuring collaboration is driven with a customer focus.

Market Research and Industry Networks

• Effectively research topics with relevant industry professionals and the target market.
• Develop new conference ideas and program content through meetings and tele-research with key experts.
• Collaborate with the Event Director and other sales team members to generate ideas for enhancing the conference portfolio.
• Identify key opinion leaders/institutions and companies related to the event.
• Maintain existing and build new relationships and develop a conference with topics and speakers.
• Look at additional add-ons and other ways of attracting more delegates i.e. workshops, poster sessions, partnering with associations etc.

Liaises and works with

• Speakers, sponsors, exhibitors, advisors, delegates, and media partners
• Editorial teams and Analyst teams across the business for content connections and tie-ups where possible
• Marketing team for marketing events to relevant audiences with specific messaging through a variety of methods
• Operations Team for planning delivery of events
• Delegate Sales Team where applicable as a resource for selling event passes.
• SpEx Sales Team- support in understanding key event features, building, and validating new business pipeline, existing/repeat client retention, and content creation for specific sponsors.
• Event Director / Event Lead

We’re now looking for a Sales Ops Specialist to join our APAC team. 

Role Purpose:

This role helps executes the post-sale, order to cash process for the Omdia & Wards Intelligence businesses. This includes ensuring accurate sales contracts and successful handover to downstream delivery teams for invoicing and fulfillment. It is also a primary responsibility to promptly and accurately resolve amendments and queries. e Sales Enablement & CRM team concentrates on the systems and technologies the sales team uses and identifies information

Areas of Responsibility & Accountability

•Manages the sales order approval process for an agreed area of responsibility:

•Rejects orders that do not adhere to business rules/authority framework

•Escalates queries to compliance

•Ensures orders adhere to data standards

•Ensures all orders meet criteria for successful processing on SAP

•Provides support to sales staff to ensure thorough understanding of the business requirements

•Monitors orders that are between sales and fulfilled to ensure all orders are dealt with in a timely manner

•Ensures processed orders are correct and meet the high standards required to ensure the best customer experience

•Follows agreed regular best practice duties including under/over payments, overdue payments, on hold orders, updating of SFDC status

•Works with SSC and BI sales and central teams in a positive manner to resolve issues in a pragmatic and timely fashion

•Communicates of changes to process and business rules to ensure understanding by co-workers and other teams

•Highlights any practices that are not aligned to the standard process and identify issues that affect the customer experience