Total 750 job vacancies by ServiceNow

What you get to do in this role:

• Create and develop technical course content (across multiple products) at a variety of skills levels and personas in instructor-led course, digital (eLearning), simulator environments and/or videos.
• Working as an experienced Curriculum Developer, you will be part of a team that ensures the success of new and existing courseware.
• Familiarize yourself and become a subject-matter expert (SME) for several products and stay up-to-date on release changes by participating in pre-release knowledge sessions and stakeholder workshops.
• Complete course updates for existing content for every release by completing detailed analysis of delta changes, edits, template updates, and the use of graphics and iconography.
• Update class instances and set-up data packages of ServiceNow for each release.
• Perform and manage QA and feedback of content, including technical labs and simulator tasks.
• Be a valuable team player that interacts with the technical project coordinator, Instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
• Create certification exam materials, including scenarios, multiple-choice, and other item formats for use in testing knowledge.
• Travel up to 20% (worldwide) per year.

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them

Emerging Technology Group

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process

What our team values:

· Being humble and having each other’s backs

· Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

· Producing high quality work, we’re proud of, and not taking shortcuts

· Having fun—we like to joke around, eat lunch together, and even hang outside of work

· Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

About the Role:

We are seeking a talented and experienced Manager to lead the development and configuration of our Strategic Portfolio Management (SPM) and Application Portfolio Management (APM) initiatives leveraging the ServiceNow platform. As the Manager for SPM and APM in ServiceNow, you will play a pivotal role in defining and executing our technology portfolio strategy, optimizing resource allocation, and driving business outcomes. You will lead a team of professionals and collaborate closely with cross-functional stakeholders to align technology investments with organizational objectives and priorities

Responsibilities:

· Lead a team of application developers and engineers responsible for designing, developing, and maintaining applications on the ServiceNow platform to support SPM and APM processes.

· Define and prioritize the roadmap for application development initiatives, ensuring alignment with business objectives and strategic priorities.

· Collaborate with business stakeholders to gather requirements, define user stories, and translate business needs into technical solutions.

· Manage the full software development lifecycle (SDLC) for ServiceNow applications, including requirements analysis, design, development, testing, deployment, and maintenance.

· Ensure adherence to best practices and standards for ServiceNow application development, configuration, and customization.

· Drive continuous improvement initiatives to enhance the functionality, usability, and performance of applications supporting SPM and APM processes.

· Work closely with cross-functional teams, including IT portfolio managers, business analysts, and quality assurance engineers, to deliver high-quality solutions on time and within budget.

· Provide leadership, mentorship, and technical guidance to the application development team, fostering a culture of collaboration, innovation, and excellence

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them

Emerging Technology Group

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process

What our team values:

· Being humble and having each other’s backs

· Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

· Producing high quality work, we’re proud of, and not taking shortcuts

· Having fun—we like to joke around, eat lunch together, and even hang outside of work

· Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

About the Role:

As the Senior Manager for ITSM and ITAM workflows, you will be responsible for overseeing the design, implementation, and optimization of ServiceNow solutions to support IT service delivery and asset management functions. You will lead a team of professionals and collaborate closely with DT Operations Team to ensure alignment with business objectives and adherence to best practices

Responsibilities:

· Lead the design and implementation of ITSM and ITAM workflows in ServiceNow, including Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.

· Develop strategies to optimize and automate IT service delivery processes using ServiceNow capabilities.

· Provide technical leadership and guidance to the ITSM and ITAM teams, ensuring adherence to industry standards and best practices.

· Collaborate with stakeholders across the organization to gather requirements, define solution architectures, and prioritize initiatives.

· Manage the ServiceNow platform, including configuration, customization, and integration with other systems.

· Drive continuous improvement initiatives to enhance the efficiency, scalability, and user experience of ITSM and ITAM workflows.

· Monitor key performance indicators (KPIs) and metrics to track the effectiveness of IT service delivery and asset management processes.

· Stay abreast of emerging trends and technologies in ITSM, ITAM, and ServiceNow platform capabilities

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.  

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them

Emerging Technology Group

Emerging Technology Group (ETG) is ServiceNow’s DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform.

If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process

What our team values:

· Being humble and having each other’s backs

· Learning new things and sharing expertise with each other—by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

· Producing high quality work, we’re proud of, and not taking shortcuts

· Having fun—we like to joke around, eat lunch together, and even hang outside of work

· Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

About the Role:

As the Senior Manager for ITSM and ITAM workflows, you will be responsible for overseeing the design, implementation, and optimization of ServiceNow solutions to support IT service delivery and asset management functions. You will lead a team of professionals and collaborate closely with DT Operations Team to ensure alignment with business objectives and adherence to best practices

Responsibilities:

· Lead the design and implementation of ITSM and ITAM workflows in ServiceNow, including Incident Management, Change Management, Problem Management, Asset Management, and Configuration Management.

· Develop strategies to optimize and automate IT service delivery processes using ServiceNow capabilities.

· Provide technical leadership and guidance to the ITSM and ITAM teams, ensuring adherence to industry standards and best practices.

· Collaborate with stakeholders across the organization to gather requirements, define solution architectures, and prioritize initiatives.

· Manage the ServiceNow platform, including configuration, customization, and integration with other systems.

· Drive continuous improvement initiatives to enhance the efficiency, scalability, and user experience of ITSM and ITAM workflows.

· Monitor key performance indicators (KPIs) and metrics to track the effectiveness of IT service delivery and asset management processes.

· Stay abreast of emerging trends and technologies in ITSM, ITAM, and ServiceNow platform capabilities

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

What you get to do in this role:   

• Manage product development activities
• Work with product management, design, support and other dev teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team
  

Who is the TDO?

The Technical Duty Officer team has a mission to support and protect all of ServiceNow’s public services. This role is unique in the tech industry and allows the TDOs access and engagement with teams across ServiceNow.

We leverage our broad technical experience to keep critical systems running through any event. TDOs execute fixes during Internet outages, hardware failures, configuration mishaps, and natural disasters.

We have a mandate to own these problems and see them through to resolution. Unlike traditional operations roles, we have the sole authority to make any necessary changes to fix issues and bring services back online.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development, Systems Engineering, and Networking. We provide leadership to a strong Site Reliability Engineering (SRE) team. We attack problems from fine grained Linux kernel configurations to large scale capacity constraints.  The TDO provides solutions to ServiceNow’s planet-scale challenges.

What you get to do in this role

• Leverage your extensive system, network, and database skills to provide technical leadership for a team of on-site engineers who are responsible for the availability and performance of ServiceNow's cloud platform.
• Coordinate all recovery efforts and Lead as the crisis manager during all major outages to provide rapid relief and resolution to any issue that could be impacting the operational environment.
• Develop new solutions and build requirements for new procedures and automation and verify that these new services meet our needs before they are released to the production environment.
• Drive organisation-wide change (global) by participating in post-incident reviews, approving new architectural designs, and establishing strong relationships by working with many cross-functional teams.
• Make operations more effective by continually training and mentoring the team on all aspects of the operational environment. 

What you get to do in this role

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

We are in search of an experienced Product Manager who possesses a deep understanding of ServiceNow Employee Workflow modules such as HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Life Service Delivery (LSD), and Employee Center functionality. The ideal candidate will have 6-8 years of experience in product management, with a strong background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow certification is considered a valuable asset.

Key Responsibilities:

1. Product Strategy and Enhancement:

   • Develop and refine the product vision, strategy, and roadmap for ServiceNow Employee Workflow modules, focusing on HRSD, WSD, LSD, and Employee Center functionality.
   • Collaborate with stakeholders to gather requirements and prioritize feature enhancements based on customer needs, market trends, and platform capabilities.

2. ServiceNow Platform Expertise:

   • Utilize in-depth knowledge of the ServiceNow platform to architect, configure, and optimize Employee Workflow solutions.
   • Stay updated on new platform features, updates, and best practices to ensure the product remains innovative and competitive.

3. Innovative Thinking and Ideation:

   • Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.
   • Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities.

4. User Experience and Design:

   • Partner with UX/UI designers to create intuitive and user-friendly experiences within ServiceNow Employee Workflow modules.
   • Conduct usability testing and gather feedback to iterate on designs and improve overall user satisfaction.

5. Communication and Stakeholder Management:

   • Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.
   • Act as a subject matter expert on ServiceNow Employee Workflow functionality, providing guidance and support to sales, marketing, and customer success teams.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

What you get to do in this role:   

• Collaborate with business stakeholders IT teams and process owners to gather requirements and translate them into effective ServiceNow solutions
• Design and develop ServiceNow applications modules and integrations to automate and improve various business processes including HR service delivery Workplace Service Delivery and employee Center
• Customize and configure ServiceNow platform components including forms workflows business rules UI policies scripts and reports
• Develop and maintain ServiceNow integrations with third-party tools and applications ensuring data consistency and smooth communication between systems
• Provide technical expertise and guidance to fellow team members offering mentorship and knowledge sharing to support the growth and development of the team
• Conduct thorough testing and debugging of ServiceNow solutions to ensure high-quality reliability and security standards are met
• Stay current with ServiceNow best practices trends and updates and proactively identify opportunities for process improvements and optimizations
• Assist in the documentation of technical specifications user guides and training materials to facilitate user adoption and understanding of developed solutions
• Participate in regular meetings discussions and project reviews to communicate progress challenges and recommendations effectively

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

Our team’s purpose: Field Innovation Officers are futurists, visionaries, & story tellers. We stimulate the customer’s vision via “Art of the Possible” conversations, provide insight into technology trends and how they will affect customers, and define how ServiceNow is responding to them. We explain ServiceNow’s corporate vision and strategy, and how it aligns to our customer’s business.

What you get to do in this role:
Do you want to accelerate a sales conversation by helping customers understand the full breadth of ServiceNow and what the company can do across multiple lines of industries? Act as an advisor and change the way people think? Get customers excited about where ServiceNow is going, and give them a vision of what their business could look like in the future, truly transformed? Do you want to showcase how the Art of the Possible can get them into new business areas outside of IT? Would you like to focus on macro topics that are happening in the world and what this impact means to the future of technology and ServiceNow? If you answered ‘yes’ to any of these questions, you might be the perfect fit!
We are seeking an experienced individual who can bring new perspectives to the Future of Work, whilst being able to articulate our value proposition to the highest level and provide input into company direction.
We need someone that has real world experience, C-level gravitas, and stage presence with the ability to deliver the vision of the future and demystify the complexity of the past. You must be able to thrive as an individual contributor as well as have an opinion on today’s technology and business transformation landscape. Opinions matter and you will be taking feedback from these customer sessions and driving change within the company!

How you’ll be successful:
Work closely with account teams and sales leadership to unlock new buying centers, engage with executives outside of IT, drive thought leadership, and communicate the ServiceNow corporate vision and strategy to our customers and partners.
Routinely engage with Director, VP and C-level executives, both internally and externally
Provide perspective and guidance on long-term strategy/technology strategy, investments and innovation drawing upon their depth and breadth of knowledge with customers, partners and internally across ServiceNow
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
Be an exemplar of our Hungry and Humble culture, engaging teammates in an open and trusting manner