Total 720 job vacancies by ServiceNow

What you get to do in this role:

• Design and implement cloud solutions that are secure, scalable, and cost-effective.
• Manage cloud environments in accordance with company security guidelines.
• Develop, test, and maintain high-quality infrastructure as code, ensuring optimal performance, resilience, and scalability.
• Familiar with different testing methodologies and tools and able to support both the development and QA teams to automate and improve their testing capabilities.
• Be up to date on emerging technologies and industry trends, guiding the integration of relevant advancements into the development process.
• Hands On Experience with Linux servers in virtualized environments along with strong debugging skills.
• Identify security threats/vulnerabilities/weaknesses by performing activities like cloud architecture reviews, threat modeling, manual security testing, cloud security audit etc.
• Ensure rigorous network and security configurations, including edge firewall management and compliance standards adherence

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite
  

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Help design and implement new products and features while also enhancing the existing product suite
  

Responsibilities:

Demo Development:

• Collaborate with product managers, Solution Consultants, and Marketing to thoroughly understand the features, modules, and integrations offered by our ServiceNow Creator workflow products.
• Craft captivating and interactive software demonstrations spotlighting the extensive capabilities of the platform, spanning App Engine, Automation Engine, and beyond.
• Customize demos to address specific pain points and use cases within different industries and business verticals.
• Develop tools and utilities to make demo configurations for the sales team simpler.
• Continuous feedback and improvement by soliciting feedback from various stakeholders

Technical Expertise:

• Having an in-depth knowledge of the ServiceNow platform's technical architecture, integration possibilities, and underlying technologies.
• Troubleshoot and resolve technical issues that may arise during development or later stage. Identify root cause and drive resolution.
• Provide assistance to the Sales team in creating custom sales demonstrations.

Live Presentations:

• Conduct live, interactive software demonstrations, workshops, and live config sessions for sales teams, and stakeholders
• Effectively communicate the value proposition, benefits, and differentiators of the ServiceNow Platform.

Market Awareness:

• Stay informed about industry trends, competitors, and emerging technologies in customer service to enhance the quality and competitiveness of your demonstrations.

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

What you get to do in this role:   

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Implement software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

What you get to do in this role: 

Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

Read about Impact Accelerators & watch the videos below to learn more: 

• https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/reference/technical-accelerators.html 
• https://www.servicenow.com/legal/servicenow-impact.html

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

In this role, you will be a key member of the Customer Outcomes Japan team reporting to the VP of Customer Outcomes and working closely with regional sales managers/. This is a key role supporting the positioning and sales of ServiceNow Impact across Japan working closely with CO and ACV sales leaders. Initially focusing on supporting key sales cycles in the VLE/LE segment, as the GTM motion matures you will take a leading role in scaling and supporting the motion to become business-as-usual and to support ongoing product development of ServiceNow Impact.

Responsibilities

· Responsible for implementing and executing against the go-to-market strategy for ServiceNow Impact across Japan.
· Lead early deal cycles in the VLE/LE segments partnering closely with AEs and SAEs to craft the value proposition for customers and support sales cycles
· Manage and report the forecast for SN Impact across Japan working closely with the VP Customer Outcomes
· Be the SPOC for enablement and GTM activities associated with the introduction of SN Impact
· Build effective cross-functional working relationships with Customer Outcomes, ACV sales managers and AEs, Solution Consulting
· Align closely with the SN Impact global business unit to ensure 360 degree feedback is built into the product releases in the early stages
· Align closely with the Impact Delivery Leader in Japan to ensure seamless transition between sales and delivery
· Collaborate with the global SN Impact team and business operations teams on improvements to systems and processes to support SN Impact
· Coach sellers and assist leaders in adopting and driving our Value Based Selling Sales methodology
· Leverage field experience to provide input on Customer Outcomes long term GTM planning in areas such as – territory assignment, compensation model design, org design
· Work closely with the Offer development team on defining prescriptive Sales plays to accelerate the adoption of SN Impact
· Participate in Geo and Area Quarterly business reviews to provide insight, coaching, and updates on SN Impact priorities
· Create strong relationships with internal sales teams to create mindshare and GTM alignment with those teams 

What you get to do in this role:

• Attend and participate in all forecast meetings supporting Sales Management in the weekly roll-up of their forecast
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Analyze and review current customer licensing, products and usage and identify new revenue opportunities
• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.
• Review Quotes and Order Forms for accuracy and completeness.
• Ensure all Orders are approved within pricing and discount policies.
• Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
• Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
• Support sales organization’s requirement for Customer licensing compliance
• Work with multiple business stakeholders (legal, finance, marketing) to develop solutions against Channel & Alliance growth and roadmap and develop operational best practices
• Partner with Sales Managers and Account Executives/Managers to identify opportunities to increase revenue, improve salesforce efficiency, and scale our business effectively
• Act as the first line support for Channel & Alliance sales team and Channel & Alliance partners in areas of training, onboarding and ongoing collaboration
• Work in partnership with Channel & Alliance sales team on partner calls to ensure pricing policies and deal strategy are clearly understood
• Develop dashboard requirements to provide visibility to Channel & Alliance pipeline and transactions as well as performance against metrics
• Maintain Channel & Alliance account maps & assignments in the ServiceNow sales automation tool

What you get to do in this role:

• Be a brand ambassador for ServiceNow and be the first point of contact to help candidates – both internal and external. You will build rapport with them, communicate with them throughout their recruitment journey and answer their questions about the role, the recruitment process and their onboarding experience 

• Build and maintain productive partnerships with internal partners, including recruiters, HR team members, hiring teams and global mobility.  

• Acting as air traffic control for all the moving parts, both reactively and proactively, throughout the recruitment lifecycle to make sure our recruitment and hiring experiences are seamless.  

• Lead all internal and external candidate interview coordination working directly with recruiters, hiring managers and interviewers: organizing telephone, video and face to face interviews, performing complex scheduling tasks, and interfacing hiring managers at all levels of the organization, as well as team members in different time zones and locations. You will communicate clearly and timely about schedules and any changes if and when they occur. 

• Create offer letters and contracts for new hires, and employees moving roles internally and  internationally 

• Initiate the background verification process for new hires 

• Using our own ServiceNow technology, ensure successful onboarding is planned prior to a new hire’s start date, including coordination of new starter information, candidate travel for new hire orientation and completion of new hire onboarding process 

• Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points 

• You may have the opportunity to be involved in impactful team projects as required. These could be big or small, local or global. 

• Opportunities to be a subject matter expert: educate and enable the talent acquisition team and business on talent acquisition policies and processes 

• Perform audits and validations of recruiting transactions as required 

• Produce ad hoc recruiting reports 

• Provide feedback to Team Lead and/or Manager for improving candidate experience and process efficiency gains 

• Be a primary point of contact for managing the offer letter and contract processes for company acquisitions 

• Be a primary point of contact for managing TA related employee tickets e.g employee referral bonuses 

• Responsible for training new recruiting coordination team members, as well as be a buddy to them as they ramp up in their role 

• Responsible for keeping recruiting coordination training and process documents up to date 

• Be a subject matter expert: educate and enable our own team and the wider talent acquisition team and business on talent acquisition policies and processes, including in-country or in-region nuances 

• Be a backup for the Team Lead, Recruiting Coordination, if required 

Team 

Serving public sector customers is an integral part of ServiceNow’s business and future growth trajectory. ServiceNow is a leading provider of digital workflows for many federal, state, and local government agencies in the United States. To help these organizations successfully fulfill their missions and deliver better experiences to citizens and constituents, ServiceNow provides specialized cloud environments that meet and exceed data and security regulations and policies of our government customers. 

In this role, you will be responsible for the success of the Singapore Government Cloud (SGC) environment. You will directly work with Singapore customers across government and other regulated industries to understand their pain points and interface directly with our field sales team to grow the business. You will own the environment, develop the product strategy, stay abreast of changing government regulations around data, cybersecurity and AI and maintain the product roadmap. 

In addition, you will directly influence the roadmap of the ServiceNow Platform and suite of SaaS applications to better serve public sector customers.

You will also be responsible for managing the regulated markets product management team in the Middle East and in the Asia-Pacific region and be responsible for expanding our regulated cloud offering to other markets in the Asia-Pacific region.

Reporting to the Director of Product Management, Regulated Markets & Public Sector Industry, you will be a key member of a team that drives the growth of ServiceNow’s public sector business.

What you get to do in this role

• Understand the unique needs and pain points of Singaporean customers 
• Influence and coordinate across sales, legal, security, marketing, FP&A and other product managers to deliver the best customer experience for public sector customers
• Define and execute product strategy and roadmap for the Singapore Government Cloud (SGC) environment
• Drive P&L accountability for the SGC environment
• Support monitoring competitive intelligence as input into product strategy
• Manage and lead the regulated markets product team in MEA

Responsibilities

• Manage, monitor and manipulate the server farm behind ServiceNow cloud
• Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
• Enhance processes and tools necessary to simplify and provide consistent project execution
• Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation

This position reports to: Senior Manager, Business and Data Analytics

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

As a member of the Data & Analytics team, the Staff and Business Analyst will work directly with our Engineering Organization to deliver analytics solutions on Usage Telemetry and Customer Support. With a combination of exceptional analytical skills, an insatiable curiosity, and an entrepreneurial “get stuff done” mindset, you’ll help us better understand our customers, partners, and products, and drive important changes that will shape the future of ServiceNow.

What you get to do in this role:

We are looking for a Data Rockstar! An ideal candidate will have end to end experience in gathering requirements from stakeholders, understanding their needs vs wants, retrieving data using data mining languages (SQL/PLSQL etc.) and developing effective executive level analytics dashboard using Power BI or Tableau that clearly communicates a clear data story. The work requires extensive experience in responsive visualization design and development along with mining and manipulating data and proficiency in requirement gathering. As a senior personnel, the ideal candidate is expected to be open to mentoring others, serving as a technical lead within the team, and providing optimization solutions to problematic analytics deliverables.

The ideal candidate should have a background in analytics and statistics, the ability to foster relationships with staff across departments and be motivated to continuously achieve positive results. They should also be able to effectively handle ad hoc requests with little guidance.

· Develop interactive data visualizations that enable business insights and make recommendations

· Design and develop scale analytics solutions for Engineering and Support Organizations

· Work cross functionally with stakeholders to gather requirements for analytics requests and be differentiate between needs vs wants

· Effectively create wireframes and mockups based on requirements and participate in data strategy

· Lead complex data analysis to develop, track, and maintain key metrics to ensure alignment across stakeholders.

· Create datasets using SQL and build powerful visualization that communicate the story

· The right candidate will have hybrid skills in business analytics, data visualization in PowerBI, data engineering

· Troubleshoot production issues and resolve them quickly with minimal help

· Train business users to use dashboard, enable them to interpret the data

· Present recommendations to senior leadership, and drive the “follow through” of those recommendations to ensure smooth execution with a diverse array of cross-functional partners

· Look for data quality opportunities to promote a data quality mindset across ServiceNow

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Advocate and champion design thinking and methodologies throughout the product development lifecycle.
• Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines
• Apply your breadth of experience to model, prototype, and iterate on our existing solutions