Total 92 customer experience manager job vacancies in johor

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Job Description :

• Responsible for overall Sales & Marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.
• Develop and implement business development strategies and marketing of the company's environmental products & services to clients.
• Preparation of costing for tender based on current market prices & conditions and help to secure tenders for the company.
• Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 
• Achieve marketing and sales operational objectives and execute monthly business plans. 
• Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying, and capitalizing on market opportunities

Requirements :

• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent
• Preferably with more than 3 years sales-related work in environmental projects or chemical sales (example waste treatment & waste-water treatment, renewable energy, recycling business and etc.)　
• Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.
• Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.
• Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

Job Responsibilities:

Lead and manage the Malaysia branch;
Establish strong business network;
Identify new future significant business and revenue opportunities;
Ensure adherence to corporate standard working procedures;
Implement and ensure good internal control measures;
Adopt effective costs control and adhere to budgets;
Manage day to day operations;
Support on finance, accounting and human resources functions;
Align with our global strategy and co-ordinate the company's overall effort.
 

Job Requirements:

Minimum Degree holder; finance qualifications will be added advantage;
Minimum 3 years of overseas working experience;
Knowledge and working experience in the heavy lift, heavy haulage, transportation business will be added advantage;
Sales driven and customer oriented;
Dynamic, resourceful with strong determination to succeed;
Good leadership and communication skills;
Based in Seelong, Johor;
Attractive remuneration package.

Interested applicants, please email us your detailed resume including your current and expected remuneration, reasons for leaving previous employment and date of availability to commence work.

We regret that only shortlisted candidates will be notified.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal development opportunities

Job Description:

• Responsible for overall project management including planning, coordination, implementation, execution and successful completion of project.
• Lead site engineers in planning, scheduling, construction oversight and coordinating the civil and structural works.
• Ensures all construction works are caarried out in right seequence and well- coordinated.
• Provide guidance and direction to constrcution workers, subcontractors and other team members.
• Ensure compliance with safety regulation and policies.
• Inspect construction sites regularly to ensure that work is being carried out in accordance with plans and specifications.
• Prepare site daily report and monthly progress report.
• Any other duties assigned by the management.

Job Requirements:

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, and Bachelor’s Degree, Post Graduate Diploma, in Construction, Engineering or equivalent.
• At least 5 year(s) of working experience in related field
• Required language(s): Bahasa Malaysia, English. Proficient in mandarin will be an additional advantage.
• Proficient in Microsoft Office in Excel & Words
• Possess good analytical skills, meticulous, highly organized, proactive, committed and strong negotiation skills.
• Able to work under pressure and meet deadline.

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description :

• Responsible for overall Sales & Marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.
• Develop and implement business development strategies and marketing of the company's environmental products & services to clients.
• Preparation of costing for tender based on current market prices & conditions and help to secure tenders for the company.
• Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 
• Achieve marketing and sales operational objectives and execute monthly business plans. 
• Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying, and capitalizing on market opportunities

Requirements :

• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent
• Preferably with more than 3 years sales-related work in environmental projects or chemical sales (example waste treatment & waste-water treatment, renewable energy, recycling business and etc.)　
• Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.
• Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.
• Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

Job Description :

• Responsible for overall Sales & Marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.
• Develop and implement business development strategies and marketing of the company's environmental products & services to clients.
• Preparation of costing for tender based on current market prices & conditions and help to secure tenders for the company.
• Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 
• Achieve marketing and sales operational objectives and execute monthly business plans. 
• Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying, and capitalizing on market opportunities

Requirements :

• Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent
• Preferably with more than 3 years sales-related work in environmental projects or chemical sales (example waste treatment & waste-water treatment, renewable energy, recycling business and etc.)　
• Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.
• Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.
• Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

Regional Sales and Marketing Manager

Overview: 

We are seeking a highly motivated and experienced Regional Sales and Marketing Manager, reporting directly to the MD to join our dynamic team based in JB/ Singapore. 

This role requires a blend of sales, business development, marketing skills, and the ability to manage multiple tasks efficiently. The ideal candidate will be responsible for developing and executing strategic sales and marketing initiatives to drive revenue growth. This role requires strong leadership skills, a deep understanding of the environmental industry, and a proven track record of success in sales and marketing.

Job Description:

1) Responsible for overall sales & marketing activities; including conducting technical presentation & bidding for tenders in the Environmental industry.

2) Develop and implement comprehensive sales and marketing plan to the potential clients of the company's environmental products & services.

3) Provide technical expertise for tenders and sustain a strong relationship with existing clients and tap into existing clients’ opportunities. 

4) Identify and pursue new business opportunities through proactive prospecting, networking, and relationship building.

5) Achieve marketing and sales operational objectives and execute monthly business plans. 

6) Facilitate customer visits and engagement activities. Improve product marketability and profitability by identifying and capitalizing on market opportunities.

7) Provide regular reporting and updates to senior management on sales and marketing activities, performance metrics, and strategic initiatives. 

Requirements:

1) Bachelor’s Degree/ Post Graduate Diploma/ Professional Degree in Chemical Engineering or Mechanical Engineering or Environmental Engineering or Chemistry, or Business Administrative or equivalent; MBA preferred.

2) Preferably with more than 5 years sales-related work in environmental related projects or chemical sales (example waste management & waste-water treatment, renewable energy, waste recycling business and etc.)　

3) Demonstrated capability to conduct technical sales and marketing to clients and understanding of market trends, regulations, and competitors.

4) Strong interpersonal skills, highly motivated and self-driven. Proficient in negotiation, analysis, and problem-solving.

5) Strategic thinker with the ability to develop and execute innovative sales and marketing strategies.

6) Strong business mind and financial literacy and willing to travel. 

Required language(s): Bahasa Malaysia, English, Mandarin (optional)

Benefits :

• Exposure to overseas projects.
• Excellent opportunity for personal growth and career development. 
• Attractive benefits such as company car with free petrol, medical claim, site allowance and free company phone and phone bill subscription. 

If you meet the qualifications and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position. Join our team and contribute to our continued success!

職位說明 ：

• 負責整體銷售和行銷活動；包括在環境產業進行技術演示和招標。
• 制定並實施業務發展策略以及向客戶行銷公司的環保產品和服務。
• 根據當前市場價格和條件準備招標成本，有助於公司獲得投標。
• 為招標提供技術專業知識，與現有客戶保持牢固的關係，並利用現有客戶的機會。
• 實現行銷和銷售營運目標並執行每月業務計劃。
• 促進客戶拜訪和參與活動。透過識別和利用市場機會來提高產品的適銷性和盈利能力

要求 ：

• 化學工程或機械工程或環境工程或化學學士學位/研究生文憑/專業學位，或工商管理或同等學歷
• 具備3年以上環保項目或化學品銷售相關銷售工作經驗者優先（例如廢棄物處理及廢水處理、再生能源、回收業務等）
• 具有向客戶進行技術銷售和行銷的能力，以及對市場趨勢、法規和競爭對手的了解。
• 較強的人際溝通能力，高度積極性和自我驅動力。擅長談判、分析、解決問題。
• 較強的商業頭腦和金融知識，願意出差。

所需語言：馬來語、英語、華語

好處 ：

• 接觸海外計畫。
• 個人成長和職業發展的絕佳機會。
• 有吸引力的福利，例如公司用車和免費汽油、醫療索賠、場地津貼以及免費公司電話和電話帳單訂閱。

如果您符合資格並正在尋找具有挑戰性但回報豐厚的機會，我們鼓勵您申請此職位。加入我們的團隊，為我們的持續成功做出貢獻！

Job scope
- Manage strategic and financial planning activities of the company including Cashflow Forecasting and Projections, Treasury management
- Involved in Annual Budgeting
- potential to manage all of the BURSA MALAYSIA announcement and dealing with compliance and answer to MSHWG and prepare Investor Pack
- Preparation of Statutory Reporting and Governance - including financial statements, Year-end Audit
- Preparation of Audit and presentation to the board of directors
- Ensure compliance with statutory requirement including audit, tax matters, and any other corporate governance (transfer pricing/ tax on employee shares scheme)
- Provide an overview of M&A activities.
- Responsible for management of all aspects of corporate/ financial/ accounting functions inclusive of financial planning, budgetary controls, treasury management, tax planning, forecasting & etc.
- Liaise with external auditors to ensure timely completion of annual audit of the Group with full compliance of new MFRS and corporate governance guidelines on Public Listed Companies.
- Any other duties as and when assigned from time to time.

Requirement:
- Possess at least a Bachelor Degree in Accounting / Finance or equivalent.
- Professional qualification such as ACCA, CIMA, MACPA, MIA, CPA.
- Minimum 10 years' working experience in manufacturing fields.
- Able to work independently and lead a Finance team.
- Excellent communication and interpersonal skills.
- Applicants should be Malaysian citizen or hold relevant residence status.
- Consolidation knowledge and experience are required
- Proficiency in both verbal and written mandarin. Bilingual or tri-lingual is a plus.
- audit and commercial experience
- Experience in PLC is preferred

Perks and benefits

• Open culture
• Personal development opportunities
• Medical and Outpatient Benefits
• Medical insurance and personal care
• Public holidays and annual leave
• Contributions from EPF, SOCSO and EIS
• Corporate travel

工作範圍
- 管理公司的策略和財務規劃活動，包括現金流量預測和預測、資金管理
- 參與年度預算編制
- 管理所有馬來西亞證券交易所公告、處理合規性問題、回覆 MSHWG 以及準備投資者包的潛力
- 準備法定報告和治理 - 包括財務報表、年終審計
- 準備審計並向董事會提交報告
- 確保遵守法定要求，包括審計、稅務事項和任何其他公司治理（轉讓定價/員工持股計畫稅）
- 提供併購活動的概述。
- 負責管理公司/財務/會計職能的各個方面，包括財務規劃、預算控制、財務管理、稅務規劃、預測等。
- 與外部審計師聯絡，確保及時完成集團年度審計，並完全遵守新的 MFRS 和上市公司公司治理準則。
- 不時分配的任何其他職責。

要求：
- 至少擁有會計/金融學士學位或同等學歷。
- ACCA、CIMA、MACPA、MIA、CPA等專業資格。
- 至少 10 年製造領域工作經驗。
- 能夠獨立工作並領導財務團隊。
- 優秀的溝通和人際交往能力。
- 申請人必須是馬來西亞公民或持有相關居留身份。
- 需要鞏固知識和經驗
- 熟練普通話口頭和書面能力。雙語或三語者優先。
- 審計和商業經驗
- 有PLC經驗者優先

津貼和福利

• 開放文化
• 個人發展機會
• 醫療和門診福利
• 醫療保險和個人護理
• 公休日及年假
• EPF、SOCSO 和 EIS 的捐款
• 商務旅行

工作介紹

• 協調銷售詢問和產品/項目開發。
• 協調客戶的訂單和交貨安排。
• 協助報價和成本核算。
• 協助預算編制和月度報告。
• 管理銷售相關文件。
• 分配的任何臨時職責。

技能、知識和個人特質

• 分析、邏輯思考和解決問題的能力。
• 良好的人際溝通和溝通能力。
• 積極主動，能夠在快節奏的工作環境中獨立運作。
• 具備電腦知識，精通 Microsoft 和 SAP。
• 會英文和中文者優先。

教育背景和經驗

• 必須至少擁有商業研究、商業管理或相關領域同等學歷的學士學位。
• 至少2年相關領域工作經驗，食品業優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 開放文化

Responsibilities:

• Receive and maintain bookings from customers (Booking lists).
• Prepare monthly shipping shipment schedule.
• Attend to all inquiries such as rates, and documents on shipment via email/phone call.
• Communicate closely with internal & external parties to ensure efficient daily operations are well coordinated to meet the sales target.
• Follow up call & send a reminder to the customer of dateline shipment.
• Provide service information, day-to-day shipment update to clients. 
• Weekly visits to clients to collect sales orders of import & export shipments.
• Provide appropriate solutions to customer's complaints in the shortest time frame.
• Monitor performance against KPI and take corrective action when necessary. Actively identify and pursue new sales opportunities and maintain current customers.
• Develop and implement marketing strategies to maintain and increase business revenue.

Requirements:

• Possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Marketing, Logistic/Transportation or equivalent.
• At least 2 Years of working experience in the related field is required for this position.
• Excellent in effective communication both spoken and written, presentation and analytical skills.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Required Skill(s): Microsoft Office
• Preferably Junior Executive specialized in Shipping/Logistics/Supply Chain/Freight Forwarding or equivalent.

Perks & Benefits

• Allowance (travelling)
• Company trips
• Personal development opportunities

• Attend to Management Meeting.
• Record accurate and comprehensive notes at meetings.
• Help with daily time management.
• Draft correspondence such as emails and letters.
• Typing, formatting, and editing reports, documents, and presentations.
• Reminding the  important tasks and deadlines.
• Able outstation and socialize.
• Able communicates and written in English, Bahasa Malaysia and Chinese.
• Proficiency in Microsoft Office.
• Must careful, resourceful, and punctual.
• Prefer below 35 years old.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Open culture
• Personal development opportunities