Total 949 Director/C-Level customer service manager job vacancies in The United States of America

A Vacancy at Manchester University NHS Foundation Trust.


It’s all here to discover at Manchester University NHS Foundation Trust (MFT). As the UK’s largest Trust, we offer unparalleled career opportunities, a great work/life balance in one of the country’s most exciting cities – and the chance to do something absolutely unique with your knowledge.

We have an exciting opportunity for a lead Health Care Scientist to develop and deliver the strategy to drive forwards innovation for MFT Histopathology service.

Under the auspices of Cellular Pathology, MFT has Adult and Paediatric Histopathology departments sited at the Oxford Road Campus and Wythenshawe Hospital sites. The Directorate also provides a comprehensive Diagnostic Cytology service as well as a Cervical Cytology testing service supporting HPV testing for the whole North West also on-site at the Oxford Road Campus.

Are you the leader we are looking for to oversee the work of our Histopathology service and who will ensure that we continue to offer high-quality services to the Trust? In conjunction with the Clinical Director and Directorate Manager for Cellular Pathology, you will be responsible for the overall operation and development of the Histopathology laboratory service. You have the responsibility for managing a team to successfully deliver all aspects of laboratory operations, from motivating staff to maintaining the department’s finances; this is a multi-layered role that requires an ambitious leader.

As Histopathology evolves, we wish to embrace technological developments and utilise SMART automation to support delivery of our service and are currently implementing Digital Pathology across all sites.

We are looking for a visionary leader with excellent communication skills and a management qualification, or evidence of developed management skills. HCPC registered, you will have significant Histopathology experience, with a good awareness of current issues in the pathology service, health and safety legislation and UKAS standards. You will be a leader with strategic capability, who can drive forward modernisation in the context of financial efficiency. You must have tactical ability and the necessary skills to fully understand the financial position facing the NHS and be willing to change the face of Pathology by being innovative and creative.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.


• Responsible for supporting the Directorate Manager for Cellular Pathology in strategically develop the Histopathology, Cytopathology and Mortuary services
• Act as the Laboratory Manager for the Department, taking responsibility for the management of the department, its resources and technical services including the scientific and clerical staff, finance, equipment and space.
• The responsibility covers the following main areas of specialisation: Paediatric and Adult Histopathology, Adult and Paediatric Mortuaries, across all MFT sites; Oxford Road Campus, Trafford, Wythenshawe, and North Manchester General Hospital’s.
• Be responsible for the department achieving its’ financial expectations in terms of achieving savings targets, income generation and ongoing budget review, whilst engaging in appropriate Divisional meetings.
• Review the staffing structure of the Histopathology Departments to ensure that each area has adequate staffing levels with an appropriate skill mix.
• Be actively involved in ongoing procurement projects assessing all essential equipment making sure it is fit for purpose, fully operational and has the capacity for expansion which aligns with the strategic vision for the department.
• Assess space and laboratory configuration to allow for expansion where/ when necessary.
• Develop business plans and respond to future tenders making sure that Histopathology is in the best position to compete for work across Greater Manchester, the North West and beyond and as appropriate.
• With senior colleagues, be responsible for the overall operation and development of the laboratory service areas providing a quality led, efficient and safe service and providing specialist advice on technical issues.
• With the Clinical Director and Directorate Manager lead the Histopathology Senior Management Team allocating staff and resources to maximum benefit.
• Be an active member of the Cellular Pathology Senior Leadership Team, proposing and driving the strategic direction of the directorate.
• Be the professional Biomedical Scientist lead for all laboratory staff within the management remit of the post, responsible for professional aspects of the service and encouraging the highest professional standards through personal and staff development.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!






This advert closes on Sunday 16 Jun 2024

Proud member of the Disability Confident employer scheme

Our Client:

Our client is a consulting firm headquartered in Japan specializes in marketing services throughout the APAC region. They are actively seeking for a Manager/Director to join their team in Singapore.

The Responsibilities:

• Take on a key role facing the client on a day-to-day basis in a consulting project to deliver insightful output to clients
• Provide professional-level marketing/branding knowledge, quantitative and qualitative survey skills, and project management skills as well as continuously incorporate the latest knowledge and thinking
• Collaborate with associates and external partners by giving them clear directions
• Control quality of the output reports and analysis
• Educate and encourage associates to improve themselves

The Requirements:

• More than 8 years of experience working for research firms, brand consultancy firms, or business consultancy firms OR with more than 8 years of working as a strategic planner or account planner for branding agencies OR more than 8 years of experience in research, business strategy or branding roles in enterprise companies

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 103219

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

5 - 10%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This role is a part of our Quality Team. 

What you will be doing

• Independent process audit & compliance verification
• Leading issue mitigation for operational breaks, identify root cause, make recommendations for future prevention
• Provide governance to ensure remediation and improvements.
• Facilitate project teams in closure of verification gaps
• Ensure readiness of internal and external clients for any Audits & Compliance review with metrics
• Generate and report QCA related metrics and share the status review with senior Leaders in management
• Oversees key projects, processes and performance reports, data and analysis
• Ensure that the best use of resources to meet goals is established and maintained
• Other related duties assigned as needed

What you bring:

• Expertise in Transactional Quality (Front/Back office), Analytical Skills and Stakeholder Management
• Should have exposure of Quality Tools / Quality insights
• Quality transformation projects using speech analytics
• Exposure to various call recording and monitoring software- NICE, Verint, etc..
• Thorough knowledge and experience conducting risk analyses, quality assessments, audits and/or studies and implementing successful process improvement programs
• Should be good at problem solving and debugging with good analytical skills
• Ability to succeed in an agile work environment where cross-functional teams work closely together to ensure requirements are met or exceeded
• Excellent stakeholder management, conflict management skills and ability to influence as a thought leader in QA space

Added bonus if you have:

• Knowledge of FIS’ products and services
• Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
• Knowledge of financial services industry
• Knowledge of basic financial analysis principles and ratios

 What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
• Valuable internal opportunities to showcase your talent on Fine Arts/Sports/Fitness etc

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ADMINISTRATIVE To provide the information base required for service plans and development, in conjunction with Commissioners and relevant partner agencies, and to contribute to those plans as required. To support and participate in revised referral receipt, tracking and monitoring systems, across the Directorate. To participate in development of up to date and accurate information for referrers, commissioners, service users and the public. To ensure the service meets current and future requirements of audit and inspections To lead on planning and coordinating audits and inspections across the service. To analyse and interpret complex performance information from within the Service and, where appropriate, across partner agencies and to use the information to help develop performance in key service areas. To be responsible for the development and implementation of quality assurance procedures. To oversee the Services use of Trust data management systems and other relevant systems. To regularly review the accuracy of data held by the Service. This will include undertaking regular data quality checks and completing data cleaning, amending internal systems to ensure that this takes place. To produce statistical and management information reports. This will include monthly, quarterly and annual data returns for local and external use, and other monitoring reports as required. To identify trends in Service data and provide an analysis of the data for presentation to a wide ranging audience. To undertake appropriate training and self-development to obtain skills and competencies in line with the post. To ensure the Service meets the requirements of Data Protection and Freedom of Information legislation. To ensure confidentiality is maintained in all matters relating to clients and their records. To conduct regular staff ICT skills audit and to then identify and either arrange for the delivery or directly deliver suitable training for the team. To provide technical support for the rollout of any new IT applications specifically relevant to the Service. To undertake such other duties commensurate with the grade, as may reasonably be required. To carry out all duties with regard to the Trusts Equal Opportunities Policy and to participate in the development of services to meet the needs of Lambeths diverse community ensuring the continuing appraisal of anti-discriminatory policies and procedures. To maintain regular and positive contact with various staff across the Trust. To maintain regular and positive contact with various external organisations e.g. Schools, Police, Courts, Social Work Teams, Probation, and government departments. 2) SERVICE REQUIREMENTS: To provide cover for colleagues, as required, across the Directorate Assist teams with the development of patient information and team leaflets. To attend Data Manager meetings and share good practice across the Directorate. Monitor and update operational data quality information pro-actively to ensure targets and standards are me To ensure information is recorded on the Trust data base in a timely manner. To provide cover for colleagues as required within the CAMHS sites. To attend and actively participate in data and related meetings to assist in the implementation and continual review of systems and processes. To deliver training to staff on use of the patient database as required. To attend meetings and produce minutes. May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion. To work with the nominated Patient and Public Involvement (PPI) lead to manage the user feedback system and analyse results to inform the future development of the service. May be required to work outside of core hours, in line with service need. 3) PERSONAL DEVELOPMENT: To participate in development and training identified through the appraisal and supervision process. To attend and participate in all identified mandatory training. 4) OTHER: To ensure all duties are carried out in line with Trust policy. To carry out other duties appropriate to the grade as required. To keep up to date with relevant Trust policies and developments within the NHS, e.g. Business Continuity Plans, Care Quality Commission etc.

A minimum 15 years relevant industry experience
Full working rights and currently living in Australia
A recognised Degree qualification in Quantity Surveying, Construction Economics, Engineering or similar.
Construction delivery experience in any one of the Aviation, Utilities or Transport sectors
Exceptional business development experience with a large network in the Victorian infrastructure market.
Ability to thrive in a high pressure, fast paced environment
Track record of successful project delivery and engaging with and influencing clients and key stakeholders at a senior level
Strong leadership skills with the ability to lead and develop a team.
Excellent command of written and spoken English with excellent report writing skills.
A reputation for challenge, innovation and continued improvement.
Highly motivated and driven with a passion for delivering to your clients.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect ... Click here to view more detail / apply for Estimating Manager (Director)

We are in search of a Financing Manager / Deputy Director with extensive experience in financing and strategic leadership. The ideal candidate will have a broad spectrum of financing skills, including securing active funds, and driving financial initiatives to foster company growth. Previous involvement in IPOs and large-scale projects would be highly beneficial for the role.

Key Responsibilities:

1. Utilize extensive financing expertise to manage a diverse range of financial activities, including sourcing active funds and securing investments for the company.
2. Utilize extensive experience in sourcing funds both locally and overseas to support company initiatives.
3. Provide strategic insights and recommendations to senior management based on a deep understanding of financial markets and industry trends.
4. Collaborate cross-functionally with internal teams to align financing activities with overall business objectives.
5. Play a pivotal role in the execution of deals, overseeing due diligence procedures and facilitating investment agreements.

Qualifications:

1. Bachelor's degree in Finance/ Investment related field or equivalent.
2. Minimum of 5 years of experience in banking institutions, with a deep understanding of banking operations.
3. Candidates with over 5 years of experience in banking institutions may be eligible for the Deputy Director position.
4. Experience directly participating in IPOs and possessing project management skills would be beneficial.
5. Strong leadership abilities with a demonstrated history of leading and developing high-performing teams.
6. Good ethics and professional conduct, and with strong sense of responsibility and teamwork spirit.
7. Proficiency in spoken and written Chinese, English is beneficial for effective communication and document translation purposes.

Summary

• Location: Alexandra Rd, M-Tower

Job Responsibilities

• Utilize extensive financing expertise to manage a diverse range of financial activities, including sourcing active funds and securing investments for the company.
• Utilize extensive experience in sourcing funds both locally and overseas to support company initiatives.
• Provide strategic insights and recommendations to senior management based on a deep understanding of financial markets and industry trends.
• Collaborate cross-functionally with internal teams to align financing activities with overall business objectives.
• Play a pivotal role in the execution of deals, overseeing due diligence procedures and facilitating investment agreements.

Requirements

• Bachelor's degree in Finance/ Investment related field or equivalent.
• Minimum of 5 years of experience in banking institutions, with a deep understanding of banking operations.
• Experience directly participating in IPOs and possessing project management skills would be beneficial.

Er Ser Leong | Registration No: R23111884

BGC Group Pte Ltd | EA No: 05C3053

Responsibilities:

• Lead the compliance and Investigation team and ensure compliance investigation process is appropriately conducted.
• Proactively assist the business with identifying appropriate remedial and preventative actions to prevent a re-occurrence and to understand trends and to analyse and report on such trends.
• Provide advice and support to internal parties including Senior Management and HODs of Corporate Office with related to litigation risk management, dispute resolution, settlement strategy, indemnities and other contract concerns as requested.
• Prepare reports of compliance findings, analytics and corrective actions for Senior Management.

Qualifications and Experience:

• Possess at least a Degree with minimum 10 Years of relevant working experience.
• Candidates with Accounting background will be preferred.

About Us

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.

The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.

Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

Are You The One

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities

Execute customer renewal process

• Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
• Implement the customer portfolio strategy by engaging existing clients.
• Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

• Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
• Prepare proposals and data reports for current clients for existing and new business opportunities.
• Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
• Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
• Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

• Work with the other Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

• Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
• Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
• Be the champion of customer growth.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

• Bachelor degree in related field.
• 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.
• Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
• Relevant working experience in the Fintech/payments sector will be a plus.
• Data-driven with a commitment to process, drive and track consistent engagement process.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
• Excellent presentation and interpersonal skills.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Domain knowledge of the customer experience and growth market, business and technical trends.
• Good with powerpoint, excel and word.
• Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).

Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.

You Will：

• Responsible for P&L of the accounts managed as well organizing, planning, directing and coordinating overall performance
• The role is responsible for managing the data center’s operations / infrastructure / network / server storage/security tools
• Strong experiences in delivery operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to align to business goals
• Demonstrate successful execution of business strategies for all the delivery units
• Ensure customer satisfaction and growth in satisfaction index
• Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
• Establish overall project management strategy and manage project scope
• Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
• Assess project risks and ensure timely resolution
• Ensure compliance to the terms and conditions of contracts and SLAs
• Promote building of team relationships
• Evaluate and enhance team productivity

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
• Should have successfully delivered significant growth to accounts led by him/her
• Experience with government sector is preferred
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory

Education & Child Care
Childcare
Perth
Permanent / Full Time



Our client is seeking an experienced Childcare Centre Director / Operations Manager for a new centre due to open in East Perth. This is an excellent opportunity for dynamic career progression within a family-owned business.
  
If you are a passionate Childcare professional and seeking excellent work-life balance, great company culture and long-term progression this is the perfect opportunity for you!
  
As the Centre Director / Operations Manager you will be responsible for:


Overseeing the operation and management of daily activities within the centre.
Guiding a team of educators, offering leadership and direction within our service.
Working together with team members to introduce and execute fresh concepts.
Delivering top-notch care and education to children.
Establishing connections with children and families within the


... Click here to view more detail / apply for Childcare Centre Director / Operations Manager

At KPMG Australia, we work with some of the most exciting, innovative and important businesses in Australia. We have entered an exciting period of growth and we are looking for incredible and diverse individuals to join our supportive Management Consulting division in Australia. Our vision is to be the clear choice transformation partner by connecting capabilities and conquering complexity to drive outcomes we’re proud of in partnership with our clients.
Your Opportunity
We currently have exciting opportunities for Consultants, Senior Consultant, Managers, Associate Directors and Directors across our Management Consulting division.
Customer and Operations Advisory
Our Customer and Operations Service Group helps companies improve customer experience and enhance their operations. We provide a variety of services to our clients, including Customer Experience Transformation, Operational Excellence, Supply Chain Management, Service Delivery Transformation, Business Process Management and Enterprise Performance Management.
Finance Advisory
Our Finance Advisory team offers an extensive range of services to support the optimal performance of finance functions. Our experts strive to ensure clients are able to operate as efficiently and effectively as possible to support their business to drive profitability and successfully achieve strategic objectives, in line with regulations and string governance principles.
Workforce & HR Advisory
To address the needs of the evolving HR landscape, our Workforce & HR Advisory team offers key services to ensure our client’s businesses are agile and adaptable. These offerings include Powered HR Transformation, Job Architecture, Future of HR and Work, Workplace Relations Advisory, Learning and Development and Performance Management Design.
Sourcing & Procurement Advisory
Our Sourcing and Procurement Advisory team supports our clients to design, build and optimise service delivery models for corporate services that enable the achievement of their strategic objectives such as customer satisfaction, productivity, cost reduction and or quality improvement. These models can include shared / Global services or the sourcing of services from third parties.
Policy, Economy & Public Impact
Our clients lead transformation in the systems and services most important to Australia and Australians. Our Policy, Program and Evaluations team help them tackle the complex issued and problems in a time of unprecedented disruption. We deliver public impact that is positive and enduring through learning from the past, planning for and delivering better futures and making decisions in the present.
Transformation Delivery
Our Transformation Delivery team helps clients transform in a meaningful and sustainable way by providing transformation and program management leadership and insights. We work closely with our colleagues across Consulting and the broader firm to deliver transformation for our clients. We manage the transformation program and projects using our proven techniques, processes, and enabling technologies.
How are you extraordinary?
• You are a people-person with a passion for navigating complexity with clients, helping them improve their performance with strategy and technology and driving business led transformation projects
• You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team
• You are a project management pro, with a love of big-picture thinking and the skills to see projects from beginning to end; such as establishing project details, performance measurement baselines, key milestones, work breakdown structures, and resource planning
• You are tuned in to business development opportunities, with confidence creating effective sales material including proposals, case studies, and other sector-specific material.
Your Experience
At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:
Customer and Operations Advisory
• Experience or exposure to the practical application of continuous improvement methodologies such as Lean, Six Sigma, TPS, Systems Thinking, TQM or MOS
• Expertise in translating business and customer needs into best practice process and operation design requirements, with experience in implementing the designs within core and enabling processes.
• An understanding of the concepts of customer journeys and personas and how they play into creating innovative, market leading experiences
• Experience in the use of design thinking as well as structured thinking to develop creative ideas for implementation
• Excellence mindset with the ability to drive process, operational or organisational improvements
• An understanding of CRM tools, customer analytics and/or other data management to drive insights for customer management strategies and improvement initiatives.
Finance Advisory
• Experience in Financial transformation, shared services and outsourcing with a deep understanding of enterprise resource planning (ERP) implementation, management and budgeting
• Expertise in finance technology implementation, data and analytics, and process improvement.
Workforce & HR Advisory
• Experience in providing support and guidance on organisational design, workforce planning, culture, corporate affairs, stakeholder engagement, leadership capability development, HR optimisation and/or workplace relations
• Experience in leading projects or streams in transformational environments, which include managing various stakeholders, ensuring a clear alignment of reform activities and deliverable outcomes.
• Deep understanding of HR legislation and strategy to apply technical expertise and operational best practice to client problems
• Actively participating in knowledge sharing opportunities, as well as internal and client facing culture building activities
• Developing thought leadership for internal/external publication
Sourcing & Procurement Advisory
• Experience in the Sourcing of technology services, ideally gained within a consulting environment or outsourcing environment
• An understanding of the sourcing lifecycle combined with a good understanding of the Australian sourcing market, Tier 1 and Tier 2 service providers and trends reflecting legacy & disruptive technology changes
• Experience in developing service delivery strategies, developing and running end-to-end sourcing selection processes (RFP’s), negotiation of service agreements, providing transition support, as well as vendor management and due diligence.
Transformation Delivery
• Experience/knowledge in technology enabled transformation programs (e.g. EAM or ERP programs), energy transition or customer digital transformations is highly beneficial
• Knowledge in delivering programs using either Prince2/MSP and Scrum/SAFe methodologies (or equivalent)
• Proven experience in helping organisations to design and establish portfolio/program/project management functions and underlying capabilities.
We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.
We have offices in the following locations:
• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

Qualifications
N/A

Your Opportunity
Step into the pivotal role of Technical Product Manager (TPM) and become the linchpin between our project teams and our customers. As a TPM, you'll embody the customer's vision, collaborating closely with Product Management and across the breadth of stakeholders, including fellow TPMs, to meticulously define and prioritise tasks. Your efforts will ensure our solutions not only meet but powerfully advance our program's priorities, all while upholding the highest degree of technical integrity.
In your role overseeing our global application, Source, it is essential that you are integrated within KPMGI, poised to synergize with our overarching goals and objectives. Your strategic alignment with our mission will catalyse the creation of a product that delivers exceptional value to our customers and stands as a testament to our commitment to excellence.
Key Responsibilities:
• Join our team as a Technical Product Manager (TPM) and become the pivotal engine behind our product's success. As a key player in product strategy and execution, you'll craft our product vision into meticulous roadmaps and presentations that inspire. You'll refine project tasks with precision, assuring alignment with our goals during meticulous planning sessions.
• As we dive into project work execution, your astute task management—including sequencing and prioritisation—will be instrumental. You'll excel in just-in-time task elaboration and drive story acceptance criteria with clarity, ensuring our solutions not only meet but exceed quality expectations.
• Embrace the unique role of arbiter for task acceptance, upholding standards and serving as a quality gatekeeper. Your comprehensive understanding of enabler work aligns technological progress with our business objectives, shaping the infrastructure for new functionalities.
• Share the responsibility of our project's triumphant delivery, proactively resolving challenges and spearheading quality assurance at every development stage. Your support and operational acumen will bolster platform stability, with a hands-on approach that ensures elevated performance and security.
• Beyond project-related duties, your strategic insights will refine our product roadmap. You will clearly communicate progress and advocate for project needs. As the face of our product to stakeholders, your seamless integration of technical and non-technical expertise will be indispensable.
• Your role extends to being the definitive source of knowledge on Atlassian applications and guiding teams through upgrades, release management, and major migrations. With authority over acceptance at milestone inspections, your pivotal decisions will shape our project outcomes.
• As our TPM, you'll ensure documentation accuracy, lead with expert knowledge, and be the force that propels our product to its fullest potential. Join us and play an integral role in shaping technology that sets industry standards.
How are you Extraordinary?
• You are passionate about innovation - you have fundamental knowledge of product thinking elements (e.g., vision, strategy, roadmap, commercials, GTM). You have a can-do attitude and are energized by driving change.
• You are a collaborator - you excel in multi-disciplinary teams and can influence others towards the right evidence outcome-based outcome.
• You are an adaptive executor - you can get things done amidst ambiguity, you are resilient amidst challenges, and you thrive when working with a variety of stakeholders across a diverse set of industries and lines of business.
Your Experience and Qualifications
• 7+ years project delivery experience & management of large projects as a Lead Product Owner / Manager
• 10+ years’ experience with Atlassian suite of products and Atlassian Certified
• 15+ years project experience in delivery of enterprise systems with an emphasis on globally available applications
• 5+ years of technical experience with the Microsoft platform specifically Azure IaaS, PaaS and SaaS implementations
• 3+ years of knowledge of emerging technologies (Containers/Docker, Kubernetes Services, PowerBI / eazyBI Analytics)
• Confidence in dealing with staff, managers and partners across the firm
• Good knowledge of regional issues and structures, ability to work with people from many different cultural backgrounds.
• Expert level knowledge on Atlassian suite and Atlassian Certified
• Experience with Agile Scrum and Kanban methodologies
• Experience with Technical Product Management
• Experience with Microsoft Azure

Please note, the salary ranges 130k-200k+ with respect to your level of experience.

We are hiring for the following employment types: Casual, Max-Term Full-Time, Max-Term Part-Time, Permanent Full-Time & Permanent Part-Time.

We also have offices in the following locations:

• Sydney
• Melbourne
• Brisbane
• Perth
• Canberra
• Adelaide
• Hobart
• Gold Coast
• Darwin
• Townsville
• Parramatta
• Wollongong
• Newcastle/Hunter Region
• Geelong

RPS are seeking a Associate Director level Project Manager with proven experience in delivering challenging projects to complement our rapidly growing team in our Birmingham office.

Our Project and Cost Management team are industry leading experts with an excellent reputation in delivering projects within all sectors of the built environment.

Recognising the value in establishing and sustaining long term relationships being customer focused in all areas of our practice. We are passionate about delivering success. With an enviable client list and the scale and diversity of projects that only a multi-disciplinary consultancy can offer, we can provide unparalleled opportunities to showcase your talents and truly develop your career.

We’re RPS, our projects are all around you. We define, design and manage projects that create shared value to a complex, urbanising and resource-scarce world. Our people are our success. We need people who share our passion on solving the problems that matter. Here you’ll find work that is challenging and rewarding, and you’ll be supported every step of the way.

RPS, A Tetra Tech company:
Representing an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.

What you’ll be doing
Leading a team of Project Managers and
Mentoring and coaching more junior members of the team
Taking the lead on client relationships within the sector
Cost planning, this will include producing cost plans for commercial purposes
Preparation of tender documents
Preparing Construction Document
Preparation of reports through the project process
Pre and post contract duties on a variety of public and commercial projects
Visiting sites to conduct assessment of interim valuations and final accounts
Perform the role of employer’s agent or contract administration services

Who we’re looking for
Working knowledge of JCT Contract
Ability to implement the principles of construction contract practice
A strong desire to learn and develop professional skills
Excellent time management and organisation skills
Excellent report writing and communication skills
IT skills - Excel essential
Strong Health and Safety awareness
Pragmatic approach and ability to amend planned activities at short notice

What’s in it for you?
We’re an accredited training provider – from entry level to master’s degree level professional qualifications in leadership & management and executive coaching & mentoring, we support learning and development for everyone.
A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go.
We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritises their wellbeing.
We understand the need to work flexibly, with agile offices and hybrid working offered as standard, we’re happy to talk about flexible working. This is a workplace that works for you.
A career here is far from ordinary. Here you’re not a number, you’re part of the solution.

#LI-KB1


We know we develop better solutions together.
That’s why we’re committed to ensuring Fairness, Inclusivity, and Respect in all that we do. For us to live our purpose of creating shared value and to deliver on our promise to ‘make complex easy’ – for us and for our clients, we continue to build a culture where different working styles and experiences can thrive to achieve exceptional results.

We’re proud to be a Disability Confident Employer and work in partnership with Inclusive Employers. We’re also proud to support reservists and their families, having signed the Armed Forces Covenant. An inclusive culture enables our people to do things differently, working in ways to suit them while delivering their best for RPS. That’s why we’ve created working groups as true inclusion is a journey that involves learning, collaboration, and engagement.

Please let us know if you require any adjustments during the interview process, we can then make reasonable changes to support you in performing to the best of your ability.

Proud member of the Disability Confident employer scheme

Operations Manager / Director who has exceptional operational management skills with excellent business acumen is required to oversee the daily operations of the organisation, ensuring everything runs smoothly and efficiently is required for a well-established organisation based in Oxford, Oxfordshire.


SALARY: up to £75,000 per annum + Benefits

LOCATION: Hybrid / Oxford, Oxfordshire

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for an Operations Manager / Director who has exceptional operational management skills with excellent business acumen is required to oversee the daily operations of the organisation, ensuring everything runs smoothly and efficiently.

Working as the Operations Manager / Director you will be involved in:

• Strategic Planning: You will play a key role in developing and implementing the organisation's strategic plans and goals, working closely with other executives to ensure alignment with overall objectives

• Resource Management: You will manage resources such as personnel and finances to optimise productivity. You will also responsible for budgeting, resource allocation, and procurement

• Process Improvement: As the Operations Manager / Director you will be tasked with identifying inefficiencies in processes and implement improvements to streamline operations and increase efficiency

• Quality Control: You will ensure that products or services meet the organisation's quality standards by implementing quality control measures and monitor performance

• Communication and Coordination: You will serve as a liaison between different departments within the organisation, facilitating communication and collaboration to ensure that everyone is working together effectively towards shared objectives


CANDIDATE REQUIREMENTS

As the Operations Manager / Director you will have the following skills, experience and attributes:

• Previous experience within a similar senior operations management role. All industry sectors considered.

• Excellent organisational and management / leadership skills

• Excellent strategic planning and problem-solving abilities, with a keen eye for identifying opportunities for improvement

• Exceptional communication and interpersonal skills, with the ability to build strong relationships at all levels of the organisation

• Proven ability to manage multiple priorities to meet deadlines and KPIs


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12098

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Oxford, Oxfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk