• Taking responsibility for the planning and execution of financial duties and projects of a company.
• Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
• Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
• Managing the risks involved in the financial activities of the business.
• Estimating short and long-term financial objectives by setting performance targets.
• Compiling financial reports and supervising month-end processes.
• Drafting procurement processes and signing off on purchase orders.
• Managing and monitoring metrics, KPI tracking, and reports for the financial department.
• Evaluate the financial performance of the organization and measure returns on investments.
• Providing training to staff members regarding financial processes.

• Thorough training program to kickstart your banking career  
• Access to extensive employee benefits & discounts 
• Be part of a collaborative and high-performing culture

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster.

20 hours per week: 

• Monday to Friday: 9.15am to 2.15pm

Do work that matters  

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.  

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us.   

See yourself in our team 

As the Customer Banking Specialist in our Albany Branch, you’ll: 

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice  
• Support customers with enquiries, maintenance on accounts and process applications for credit products    
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes   
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options  
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture  

We’re interested in hearing from people who have  

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality   
• Excellent communication skills & the ability to articulate financial terms in a clear way  
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do  
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers  

With us, you’ll help customers make informed financial decisions to achieve their goals.  

If this role matches your experience and career goals, apply today! 

Aboriginal &/or Torres Strait Islander people encouraged to apply

Job Category:

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Under general supervision serves as in-house consultant who is responsible for developing, directing and or performing analytical and planning functions in support of managerial decision-making. Conceptualizes, develops, and implements decision support strategies utilizing available business intelligence applications. Serves as a project manager in support of expanding service lines, new service development, and broad strategic alignment initiatives with 3rd parties. Employs advanced analytical techniques in financial, economic, and decision-support theory; and long-range, comprehensive perspectives

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree in Finance, Decision Science, Accounting, or Business Management.

• Minimum Experience: Five (5) to seven (7) years operational and financial analysis within the healthcare environment or or an equivalent combination of education and training to successfully perform the essential functions of the job; combined with demonstrated growth and achievement.

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Masters degree

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Understanding of decision support systems and the ability to analyze both clinical and financial information

• Extensive analytical abilities coupled with strong communication skills, both written and verbal

• Skills and demonstrated experience in multiple desktop applications (Word, Excel, Visio, PowerPoint)

• Great balance of strategic thinking and tactical execution

• Ability to manage multiple projects and tasks

Essential Tasks and Responsibilities

• Continuously works to ensure the value of the decision support systems to NGHS in the development and enhancement of the organization's strategic objectives. Identifies opportunities for quality improvement, cost containment and improved reimbursement, makes recommendations for improvements and proactively pursues the implementation of these recommendations. Assumes an active role in the development and analysis of critical paths and case management encompassing the continuum of care throughout the organization. Evaluates utilization patterns for product lines or specific patient groups and works with clinical personnel and physicians to determine the appropriateness of the patterns and to identify areas for improvement in the delivery of care to patients. Serves as a member of the solution center team and provides assistance and expertise in special projects delegated to the team.

• Prepares various financial reports to be reviewed and used by internal management as well as in support of strategic initiatives. Prepares financial analyses of proposed new services, models new business lines, and for strategic 3rd party initiatives. Analyzes existing services, to determine their on-going financial feasibility and maximize revenue, recommends modification or termination if necessary.

• Serves as a primary project management resource for key initiatives focused on NGHS's strategic growth plan. Maintains flexibility in work assignments to support operational and executive sponsors in the creation and management of detail project plans. Reports major milestone completion dates and provides timely communication about project status and deadlines. Coordinates resources across the organization to ensure all project tasks are assigned and are given appropriate focus.

• Performs various functions required for the overall efficiency of the hospital. Assists in implementation of various accounting, budgeting and patient accounting functions when required or requested by division or department heads. Attends seminars beneficial to the understanding and applications of the decision support or the cost accounting function. Performs other duties as assigned.

Physical Demands

• Weight Lifted: Up to 20lbs, Frequently 31-65%

• Weight Carried: Up to 20lbs, Frequently 31-65%

• Vision: Heavy, Constantly 66-100%

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Constantly 66-100%

• Job Requires: Reading, Writing, Reasoning, Talking, Fingering, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Job Description:

• Provide personalised service over different channels including but not limited to call/email/chat with customers regarding banking products, accounts and service enquiries in an effective and efficient manner
• Provide appropriate solutions and alternatives in a timely manners; follow up with customers to ensure resolution
• Gather customers’ feedback and provide timely feedback to Team Lead on issues and suggestions to improve user experience
• Achieve personal and team Key Performance Indicators
• Ensure confidentiality of the Bank’s customers and data
• Follow communication procedures, guidelines and policies
• Perform other related duties as required

Requirements:

• A Diploma/Bachelor’s Degree in any field
• Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
• Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
• Excellent communication (verbal and written) and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Comfortable to work rotating shift hours including weekends and Public Holidays

ROLE & RESPONSIBILITIES

The accepted candidate will partner Personal Care’s Oral category and Pepsodent and close up brand. As a member of the Brand Leadership Team, you will have end-to-end responsibility driving long term value creation and strategy in following main areas:

Business Partnering:

• Partners Global Brand team shapes strategy for the category and brand by utilizing 5 growths fundamental
• Commercially shape the mid to long term direction of brand via Financial Growth Model of Competitive, Consistent, Profitable, and Sustainable Growth
• Lead the team to conduct deep dives of our business across markets and segments, identify opportunities for growth and/or profitability improvement

Innovation:

• Translates strategy and financial growth model into topline and bottom-line target of in-year and future funnel
• Contributes to development of innovation funnel aligned with category and brand strategy of faster growth and/or profitability improvement
• Develop & lead business cases for global innovations, in collaboration with the global brand teams, the BU counterparts as well as the R&D and CMI communities

Fuel for Growth:

• Partner cross functional team to deliver 5S ambition across levers of Smart Product, Smart Sourcing, Simplification, and Mix Improvement
• Partner cross functional team and be champion to BU for Net Revenue Management. Be responsible in leading L3 and L4 across brand’s innovation projects
• Partner Brand Team to demonstrate ZBB behaviour across marketing spend to maximize return of investment

Sustainability:

• Partners Global and BG Sustainability Team to shape sustainability investment into Financial Growth Model
• Deep dive and bring insight to commercialize sustainability across brand’s innovation project

Dynamic Resource Allocation:

• Dynamic resource allocation best fit category and brand growth priorities
• Category strategic investment analysis and actions with top markets

Team and People leadership:

• Build the Brand Finance team branding as a centre for quality analytics, actionable insights, and impactful communication
• Work closely with other colleagues across the Personal Care Finance team to create and drive people activities, build a high-achieving and caring team, champion agile way of working, develop and grow talent for the Finance community

KEY INTERACTIONS

• Business Group Finance that includes BG CFO, BG Finance Leads, Strategy Leads, and their team member
• Global Brand Team that includes Global Brand Vice President and its leadership team
• Business Group Marketing Leadership team that includes CMO, R&D Leads, and Category Leads
• Cross-functional business teams in BUs and markets
• Global Finance function that includes but not limited to FET, Commercial Experience, and Controllers

Knowledge & Skills

• Communicating and influencing
• Commercial acumen
• Critical Thinking
• Growth mindset and Bias for action
• Accountability and responsibility
• Ability to work collaboratively with other key stakeholders
• Strong negotiation and influencing skills
• Strong team leadership skills

Experience required

• Professional finance qualification equivalent to CA, CIMA, ACCA
• Over 7-8 years’ experience in financial, operational and business partnering roles preferably within BB, SC or CD
• Excellent analytical and communication skills with ability to respond under pressure.
• Experience in managing a large and complex set of stakeholders
• Experience of working with and influencing senior leaders within the organisation
• Experience in presenting to and communicating with senior Finance and non-Finance stakeholders
• Demonstrated competency at growing and developing people / teams
• Experience of working in multi-national teams and/or a virtual team environment would be an advantage

Job Description:

• Provide personalised service over different channels including but not limited to call/email/chat with customers regarding banking products, accounts and service enquiries in an effective and efficient manner
• Provide appropriate solutions and alternatives in a timely manners; follow up with customers to ensure resolution
• Gather customers’ feedback and provide timely feedback to Team Lead on issues and suggestions to improve user experience
• Achieve personal and team Key Performance Indicators
• Ensure confidentiality of the Bank’s customers and data
• Follow communication procedures, guidelines and policies
• Perform other related duties as required

Requirements:

• A Diploma/Bachelor’s Degree in any field
• Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
• Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
• Excellent communication (verbal and written) and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Comfortable to work rotating shift hours including weekends and Public Holidays