Job Description
· Serves as first point-of contact for all incoming/outgoing files from the client
· Serves as liaison support for the Mediators
· Serves as the medium to triages all calls, files, and mails between clients, mediators, customers & management
· Primary administrative contact and provides day-to-day transactional support to the collection system for the team
· Import of Daily Assignment & Payment Files from Client
· Preparation of Demand Letter
· Monthly Billing Invoices Submission
· Monitoring of Mediator / Inventory Queue, and maintains a healthy inventory by conducting regular checks
· Submission of Status Report & Closure of account to Clients
· Ensuring SLA & SOP are met with compliance
· Facilitate & Assist in Mediators or Clients request of Account Queries
· Other Administrative Task
Requirement
· Proficient in MS Office and Excel
· Able to multi-tasking
· Good communication skills and customer oriented
· Shows initiative, responsible, team player, good problem-solving and decision-making skills
Benefits: -
- Government-Mandatory Leaves (Maternity Leave, Paternity Leave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave, Hospitalization Leave)
** Company provides additional 2-weeks for Paternity Leave
· Annual Leaves (capped to 18-days)
· Compassionate Leave (capped to 3-days)
· Marriage Leaves (3-days)
· Birthday Leave (1-day)
· Examination Leave (1-day)
· National Service Leave
· Off-In-Lieu to credit if Public Holiday falls on a Saturday.
· Covered with Insurance (Group Hospitalization & Surgery, Group Term Life & Group Personal Accident)
· Staff referral program fee of $500.00 for every successful referral (subjected to company’s terms and conditions).
· Salary increments after successful confirmation based on individual’s performance.
· Opportunity of career growth.
5-days working
Nearest MRT: Expo