Total 4,581 test engineer job vacancies in Customer Service category in The United States of America

Candidate profile:

Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
Excellent technical problem-solving, troubleshooting, and follow-up skills.
Ability to relate to customers, their views and issues, locally and in other countries and cultures.
Motivated individual who has a passion for Engineering.
The ability to work autonomously (the role will be flexible with a mix of working from the office and a home-office)
Socially outgoing, ability to handle work demand.
Enjoys travel around Australia and the world.

Education:

An engineering qualification with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
An electrical qualification or trade would be highly advantageous.

Other skills/abilities:

Inspire people, have a clear vision, and strong communicator both verbally and in writing.
3 years work experience in industrial equipment support role.
Experience servicing ore sorters would be highly advantageous.

... Click here to view more detail / apply for Field Service Engineer ? Mining*

Morgan Hunt are working with a leading international professional practice, with an office in Glasgow

As the IT Support Engineer you will be responsible for providing 1st and 2nd line
support working closely with the IT Manager to make sure all incidents are closed within a timely manner.


Role Responsibilities


* Reporting to IT Manager and working alongside wider helpdesk team to ensure all business systems are supported and maintained to a high standard

* Assist with daily general IT Support to all group users.

* Support IT projects

* Provide onsite support where required across UK sites



You will ideally have:

* Current full driving licence

* Familiar with windows 10 setup & rollout

* Office 365

* Working knowledge of windows servers & active directory management

* IT HelpDesk administration experience.

* Exposure to cloud-based systems, Azure, AW

* Excellent communication, analytical and problem-solving skills

* Flexible working attitude

* Ability to manage priorities and workflow

Details

• £32,000- 35,000
• Glasgow
• Hybrid Working- 2/3 days in the office
• Ideally they would like a driving licence to visit other sites

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Location: Lilydale, Victoria, Australia

Job ID: R0049008

Date Posted: 2024-04-30

Company Name: HITACHI ENERGY AUSTRALIA PTY LTD

Profession (Job Category): Engineering & Science

Job Schedule:  Full time

Remote: No

Job Description:

Mission statement:
Responsible for the implementation of the developed Battery Energy Storage Systems services including maintenance procedures / work instructions, plans and coordination with the engineering, field, customer and vendor personnel for BESS installations liaising with the project managers to ensure the project maintenance requirements around Safety, Quality, On time delivery, productivity and costs are managed within the budgets.

Your responsibilities:

You will act as the technical lead responsible for the implementation of the maintenance processes, work instructions etc on BESS installations liaising with the project managers and the engineering team.
You will coordinate with the HE GES HSE personnel to drive a safety-first culture always when performing the installation, commissioning or services of the BESS projects at
... Click here to view more detail / apply for Field Service Engineer

We are looking Level 3 Support Engineer who will play a crucial role in ensuring the stability, reliability, and performance of the Xplor’s Products and infrastructure. You will be responsible for resolving escalated technical issues in production and provide on-time support to resolve these issues.

Bug Identification and Reporting: As a support engineers, one of the primary responsibilities will be to attend on production issues and bugs on priority basis and act on these in stipulated time manner as per SLAs defined. You are expected to collaborate with developers if required to provide insights into problem scenarios and assist in fixing bugs often involving deep analysis of logs, code, or system architecture.

Advanced Troubleshooting: Dev Support engineers need to gain good level of expertise in the product or system they will be assigned to support.

Escalation Point: Support Engineers are expected to work closely with L1 and L2 teams, providing guidance and assistance in issue resolution. You will be also considered as the escalation point for complex technical problems during your shift hours.

Emergency Response: You will be participating in on-call rotations to provide 24/7 support for critical incidents and emergencies.

Customer Communication: One of the expectations is to interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.

Cross-functional Collaboration: Support Engineers must collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.

Performance Optimisation: Actively look for system performance issues by identifying bottlenecks during log monitoring and working with Dev team as required on tuning configurations and implementing performance-enhancing measures.

Key Responsibilities:

• Undertake independently the commissioning, installation, maintenance and repair/overhaul of MTU
  products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable in resolving the technical matters and completing the services according to the works order and to the acceptance of the Customers and Supervisors, thereafter, provide the service/investigation reports where applicable.
• Liaise with Supervisors and in-house Technical Specialist for technical assistance, if required.
• Develop and update own skills and knowledge to meet the job requirements through training and self-learning.
• Advise, instruct and train the team members in carrying out the assigned tasks, in using of MTU documentations, tools, customers' drawings, etc.
• Observe the safety regulations of WSHA and guidelines/risk assessment from the company's WHS
• Committee when performing work at-site or at customer's premises.
• Work assigned from time to time

Requirements:

• Degree/Diploma in Engineering/Technical certificate, min. ITC/NTC-2 & 3.
• Preferably with working experience on diesel engine.
• Good communication and interpersonal skill, resourceful, team player
• Willing to travel overseas on job assignments.

FIELD SERVICE ENGINEER

ROLES AND RESPONSIBILITIES

· In-house automation Assembly as per drawing

· Able to read drawings and schematic diagram

· Perform Assembly work on electrical & mechanical parts on machine

· Ensure safety and housekeeping standard are maintained

· Maintain production general spare parts inventory accuracy.

· Ensure all work done meets quality

· Provide constructive feedback to design team that are related to design error during assembly

· To go to customer site to conduct troubleshooting & resolution of machine problems

· Able to standby or work on weekends upon request by superior

· Flexible and nimble to shift and do multitasking

REQUIREMENTS

· Candidate must possess at least Professional Certificate, Diploma / Advanced / Higher / Graduate Diploma in Engineering (Mechanical), Engineering (Mechatronic /Electromechanical) or equivalent

· At least 2 Year(s) of working experience in the related field is preferred for this position. Non experienced candidates whom are keen are welcome to apply as well.

· Preferably Non-Executive specialized in Engineering - Mechanical / Automotive or equivalent

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Responsibilities and Duties

• Provide first and second line of IT support for all users and infrastructure

1. General IT queries

2. Software/Application patching

3. Configuring laptops, mobiles, screens and printers

4. Support VIP’s in the local office

5. Setting up new users, including providing technology inductions

6. Removing employees from the system when they have left the organisation

7. Administration of Office 365, Azure, Intune and conditional access

8. Server administration tasks to file permissions etc.

• Support the wider IT team with local queries impacting the local office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT policies and procedures are adhered to
• Complete the daily, weekly and monthly tasks including backups, procedures and reporting
• Assist with the running of procedure across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business critical issues
• Ensure compliance with company standards, policies and procedures

Experience and Qualifications:

• Good working knowledge of Windows 11 and Microsoft Office 365
• Experience configuring and maintain Windows Server
• Excellent working knowledge of Active Directory, Azure Cloud services, End point management and Intune
• Good working knowledge and experience of managing backup systems
• ITIL experience would be an advantage
• Office 365 Administration qualified would be an advantage
• Microsoft 365 Mobility and Security qualified would be an advantage
• ServiceNow certified would be an advantage

Personal Attributes

• Excellent customer service and interpersonal skills
• Professional and positive
• Enjoy working as part of a global team and able to work with minimal supervision
• Self sufficient and self-motivated
• Work well under pressure and meet deadlines
• Strong relationship building an interpersonal skills
• Excellent oral and written communication skills as well as excellent presentation skills which ability to conduct presentations to large groups
• Collaborate well.
• Strong organisational skills natural ability to solve problems.
• Have excellent communication skills diligent and an eye for detail.
• Be able to prioritise and meet deadlines.
• Have enthusiasm to learn new skills.
• Assertive, adaptable and creative.
• I can do attitude and willingness to go the extra mile when required.
• Ability to cope under pressure.
• Availability to provide on-call support.
• Availability to travel and work in other offices, in different countries and jurisdictions

Please submit your application to the link below.

https://careers.equiomgroup.com/jobs/3573723-senior-service-desk-engineer/da027e2d-8722-4878-b950-477135569140

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30 am – 5 pm
• Salary Package: Up to $3000 + Transportation Allowance + VB
• Duration: Permanent

Key Responsibilities

• Conduct moderate to complex service assignments, diagnose, and repair equipment issues, and make necessary adjustments.
• Comprehend system parameters and interactions for process development and pursue extensive electronic-mechanical troubleshooting.
• Meet and exceed customer and company expectations for service support.
• Provide direct equipment support at customer fabrication sites.
• Document detailed technical reports following service assignments.
• Manage and utilize specific jigs during service operations.
• Collaborate with and assist senior engineers in advanced technical tasks.
• Handle the delivery of parts to customers on an ad-hoc basis.
• Execute service, installation, and troubleshooting for both local and international assignments.
• Maintain spare parts inventory and manage records using SAP B1 software.

APPLY NOW!!!

• Minimum NITEC in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set-up/installation/modification/servicing/troubleshooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing by/working after working hours.
• Comfortable with travelling.
• Inexperienced candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66267 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Strong physically as the job requires frequent walking and cycling in the refinery.
• Possess valid class 3 driving license.

Job scope:

– Infrastructure support for MPLS and Enterprise network for critical systems (including system and security support)

- Daily Operation support and System administration at customer site

- Technical consultancy for system onboarding to the campus network

- After-office-hour Maintenance support and Standby

Experience:

- Minimum CCNP certification with at least 5 years of working experience in a large-scale enterprise MPLS network environment

- In-depth and extensive hands-on experience on network deployment and troubleshooting

- Hands-on experience on Servers or Security devices administration and support

- Preferable to have technical knowledge with multi-domain skillsets

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

An Excellent opportunity for an Experienced Field Service Engineer to join a well-established company.

Job Type: Full-Time, Permanent.
Location: Southampton.
Salary: £30,005 Per Annum, based on 40 hours per week plus call outs/standby & overtime.

The Company:

They are a domestic lift manufacturer with nearly 50 years of experience helping their customers achieve mobility in their homes and business with their lift solutions.

They now have an opportunity for an experienced and enthusiastic Field Service Engineer to join their team based in the Southampton area, helping people in person and making a real impact by servicing lifting equipment (stairlifts, through floor lifts and platform lifts) vital to their everyday life.

About the Role:

• Based from home attending sites within your region you will have a salaried position, will be paid “door to door” with overtime opportunities
• Carry out a daily program of service and repair visits
• Attend emergency call outs on a rota basis
• Regularly submit related paperwork to Head Office.
Candidate Requirements:

• Preferably from the mobility lift industry, with relevant experience and a minimum qualification of NVQ2
• Electrical and mechanical knowledge
• Fault finding experience
• Full driving licence
• Excellent communications skills
• Enhanced DBS checks will be carried out.
Company Benefits:

• Competitive Salary.
• Fully stocked company van provided with the option of private use.
• Life Insurance.
• Paid sickness scheme after a short qualifying period.
• Company pension scheme.
• 28 days holiday including bank holidays increasing with length of service.
• Branded work wear provided.
• Monthly staff raffle.
• You will be fully supported by us, a caring, progressive Company.
If you feel that you have the relevant skill/attributes to fulfil this role then please apply now!

We are looking Level 3 Support Engineer who will play a crucial role in ensuring the stability, reliability, and performance of the Xplor’s Products and infrastructure. You will be responsible for resolving escalated technical issues in production and provide on-time support to resolve these issues.

Bug Identification and Reporting: As a support engineers, one of the primary responsibilities will be to attend on production issues and bugs on priority basis and act on these in stipulated time manner as per SLAs defined. You are expected to collaborate with developers if required to provide insights into problem scenarios and assist in fixing bugs often involving deep analysis of logs, code, or system architecture.

Advanced Troubleshooting: Dev Support engineers need to gain good level of expertise in the product or system they will be assigned to support.

Escalation Point: Support Engineers are expected to work closely with L1 and L2 teams, providing guidance and assistance in issue resolution. You will be also considered as the escalation point for complex technical problems during your shift hours.

Emergency Response: You will be participating in on-call rotations to provide 24/7 support for critical incidents and emergencies.

Customer Communication: One of the expectations is to interact directly with stakeholders, customers, or clients to understand their technical issues, provide updates on resolution progress, and ensure customer satisfaction.

Cross-functional Collaboration: Support Engineers must collaborate with various teams, including development, quality assurance, and product management, to address complex issues and drive product improvements.

Performance Optimisation: Actively look for system performance issues by identifying bottlenecks during log monitoring and working with Dev team as required on tuning configurations and implementing performance-enhancing measures.

Field Service Engineer

Leeds

£30,000 to £40,000 Salary DOE + Company Van + 25 Days Holiday (increasing to 30 with time served) + Bank Holidays + Profit Share Scheme + Full Training + Laptop + Mobile Phone

40 Hours per Week Monday to Friday (Plus On Call Rota for Saturdays and Bank Holidays)

Field Service Engineer required for an industry specialist in home access equipment technology. With a trading history of 10 years, this is a great opportunity to join a company who can offer ongoing training, both inhouse and externally. The successful candidate will be working on technology that both improves and enhances the independence of its users.

This role would suit an experienced field service engineer with a proven installation or repair focused background. You will need an understanding of relay switches, control systems and fault finding, but full product related training can be provided. Candidates will be working mainly in domestic property environments. You will also be confident using hand and power tools.

The successful candidate will be responsible for the installation, configuration, maintaining, repair and removal of environmental control systems and access control systems within the homes of NHS service users and private clients. You will typically cover properties within a 2-hour radius of Leeds, however, the company do operate on a nationwide basis so occasional further travel and stay away is required.

The role is Monday to Friday, with a requirement to be part of a Saturday or a bank holidayrota basis. However, this is very infrequent.

The Field Service Engineer Role:

· Installation, configuration, maintaining, repair and removal of environmental control systems and access control systems
· Working largely in domestic premises
· Provide training on equipment to users
· Prepare quotations and specification documentation
· Ensure work is carried out in a safe manner
· Full training on products available
· Typically working in a 2 hour radius of Leeds but occasional further travel required

The Field Service Candidate:

· Maintenance/repair/installation background
· Understanding of relay systems and control systems
· DIY and IT Skills
· Able to work independently and as part of a team