Total 4,581 test engineer job vacancies in Customer Service category in The United States of America

Leading and renowned Managed Service Provider in Cairns seeking Level 2/3 IT Support Engineer Your new company
A leading and renowned Managed Service Provider in Cairns are seeking a Level 2/3 IT Support Engineer to work in a multifaceted role to support the IT systems, network, hardware infrastructure of several key clients round the Cairns/Far-North QLD region! Being permanent and based in Cairns, this role has ample room for growth to further your career.
Your new role
Established several years ago to initially service the needs of those in the Cairns region, over time this organisation has expanded to support customers from Mackay all the way up to PNG. An advocate for automation and getting to the root cause of issues (no band aid fixes), this team (and organisation) operate extremely efficiency and believe that they have only done their job right if their clients never contact them (no calls mean no issues!). Due to this along with their work practices, ethics and how they conduct business there is no shortage of work with their business not slowing down anytime soon.

As part of this they are seeking to expand their crucial Technical Services Team by hiring a brand new Level 2/3 IT Support Engineer with room for growth (due to them being big believers of promoting from within). With a very high retention rate and low staff turnover, this organisation are looking to the long term and want to hire (and invest) in the right person to increase not just their own technical capabilities, but what they can offer to their customers.

Reporting into the Technical Team Lead, your newly created role will see you work within a multifaceted team responsible for the management and support of all hardware, infrastructure, networks and systems used by thousands throughout the region. This can include (but not limited to) AV equipment, password resets, virtual machines, IoT devices, mobile equipment, desktop hardware, Wi-Fi infrastructure and Azure instances (to name a few).

Within this team you will have a focus on supporting the technologies in use and ensuring their continual 24/7 operation. This can include any issues up to levels 2/3 alongside supporting the Projects Team. Examples of the projects this team conduct can be Cisco network hardware refreshes, upgrading purpose built on prem data centres, virtualisation maintenance (VMware/vCenter), Windows Server deployments and Windows upgrades to name a few.

This organisation teats everyone with equal respect regardless of if this individual is working in the service desk team, project team or any of the non-technical departments and encourages collaboration to get the job done. Your feedback is always heard, and you will be valued not only based on your skill set, but yourself as a person.
What you'll need to succeed
You will need experience across as much of the following as possible:

The Microsoft eco system - e.g. Windows Servers and Desktop OS (such as Windows Server 2019, 2016, 2012 R2, Windows 10, etc), Microsoft 365, SCCM, 365, etc
Configuration of networking/infrastructure platforms (Switches, Routers, Access Points, etc)
Hardware (Desktops, Laptops, Mobile Devices etc) maintenance and deployment/rollouts
The ConnectWise platform (advantageous but not required)
Troubleshooting and problem-solving skills
Technical mindset
Working with stakeholders at all levels
Perfect communication skills (written and verbal)

What you'll get in return
You will be offered a role with a leading and renowned Managed Service Provider in Cairns with great career growth, culture and working practices. This is a permanent role paying between $65,000 base up to circa $80,000 base (however may be flexible for the right person).
What you need to do now
If you are interested in this role, click 'apply now' or email an up to date resume to Toby.Applegate@Hays.com.au. If this role isn't quite right for you but you are looking for a new position please do not hesitate to get in touch. Please click here to apply.

Mansfield/Sutton in Ashfield
Servitech International is the leading independent maintenance provider for water and wastewater quality monitoring instrumentation in the water and process industries. Due to continued growth we are currently seeking Field Service Engineers to join their team. As a Field Service Engineer, you will be responsible for undertaking planned preventative maintenance and reactive work on water and wastewater quality monitoring instrumentation, on both large urban and smaller rural wastewater and water supply sites.
This is a mobile role, based from home and will involve visiting client’s sites to perform service, repair, calibration and verification of instrumentation, and house-keeping duties to include stock management and daily reporting of work.
To be considered for this position it would be advantageous for you to have any of the following:
Experience working in the water industry – ICA experience would be preferable but not essential.
It would also be beneficial to hold a SHEA CSCS card, health and safety training and previous first aid experience, however full training will be provided to gain these accreditations.
If you don’t have the above experience and qualifications but you’re a technically biased and driven individual, one that is adaptable and dynamic, then please still apply! We look to develop all our new recruits as such full and comprehensive product training will be provided regardless of experience.
Due to the nature of the role, you must hold a full UK driving licence
Fully expensed company van with fuel card (including personal use), daily meal allowance.

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Qualifications:

• Minimum Diploma or Degree in Electrical/Electronic Engineering with working hands on experience in the diesel engine/generator industry especially with experience with engine automation or PLC/SCADA.
• Experience in troubleshooting, project handling/execution, servicing and commissioning will be preferred.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

As a Senior Service Engineer, you will play a pivotal role in ensuring the smooth operation and support of our products and solutions for our customers. This position requires a blend of technical expertise, problem-solving skills, and excellent communication with both customers and vendors for problem escalation and resolution. Candidates should be self-driven, resourceful, manage task efficiently without constant supervision with an eye on providing the best possible customer experience.

Essential Functions:

• Provide knowledgeable and meticulous service delivery and support
• Collaborate with internal subject matter experts to establish optimal operational setups for supporting these environments.
• Offer operational support for day-to-day activities related to deployment, connectivity, break-fix and system updates

Skills and Abilities Required:

• Familiarity of disk and tape storage systems and storage ecosystems including disk arrays, tape libraries and storage software
• Experience working with support processes/systems
• Excellent time management, interpersonal and communications skills

Education and Experience Requirements:

• Diploma or degree in IT or related disciplines
• At least three years of experience with support and service delivery
• Team player
• Must be able to speak English and Mandarin fluently
• Self-motivated with excellent communication skills

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

Job Description

• Industry/ Organization Type: Manufacturing/Semi-conductor
• Position Title: Field Service Engineer
• Working Location: Kaki Bukit
• Working Hours: Monday – Friday, 8.30 am – 5 pm
• Salary Package: Up to $3000 + $500 Transportation Allowance + OT + Standby Allowance + VB
• Duration: Permanent

Key Responsibilities

• Install, service, support, upgrade, and maintain various types of equipment.
• Execute moderate to complex assignments including diagnosing and repairing equipment malfunctions and making necessary adjustments.
• Understand and apply knowledge of system parameters and interactions for process development and advanced electronic-mechanical troubleshooting.
• Collaborate with the team to achieve and maintain high levels of customer and company satisfaction.
• Offer direct, hands-on support for machinery at customer sites.
• Prepare and submit detailed technical reports post-service activities.
• Manage and use specific jigs effectively during service tasks.
• Assist senior engineers with advanced-level functions, like robot teaching and handling sub-units.
• Conduct ad-hoc delivery of equipment or parts as needed.

APPLY NOW!!!

• Minimum Diploma in Electronics/Electrical/Microelectronics Engineering, or related.
• Cleanroom working experience will be highly advantageous.
• Experience in machine set-up/installation/modification/servicing/troubleshooting/repair.
• Proficient in Microsoft Office.
• Comfortable with standing by/working after working hours.
• Comfortable with travelling occasionally.
• Inexperienced candidates are welcome to apply as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66266 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 am – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Company Transportation/Transport Allowance + OT
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Mechanical/Mechatronics Engineering or relevant studies.
• With at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.
• Comfortable with travelling internationally within Asia (Entitled to travelling allowance).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Service Engineer (Marine)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66085 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Manufacturing (Marine)
• Position Title: Service Engineer (Electrical)
• Working Location: Jurong East
• Working Hours: 5 days (Mon – Fri, 8.30 AM – 5.30 PM)
• Salary Package: Basic salary up to $3,200 + Variable Bonus + OT
• Duration: Permanent Role

Key Responsibilities

• To provide timely and effective response and technical support to assigned projects
• To assist with onsite troubleshooting, maintenance & repair work, as well as installation and commissioning of machines and equipment
• Attend inspection works and make adequate explanation to customers for the technical issues
• To support the Supervisor and/or Project Leader in all aspects of the project
• To provide standby technical support for customer requirements

APPLY NOW!!!

• Diploma or Degree in Electrical Engineering or related field
• Preferred candidates with 2 years of relevant experience
• Effective communication and teamwork abilities
• Able to work on vessel
• Possess class 3 driving license is advantageous

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

As a Salesforce Service Cloud Specialist, you will play a key role in enhancing our Salesforce Service Cloud implementation and providing technical support for application remediation and engineering support. Your responsibilities will include:

• Providing technical support for Salesforce Service Cloud, ensuring the smooth operation of the platform and addressing any issues or discrepancies.
• Utilizing advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform to enhance and optimize our customer service processes.
• Conducting application remediation tasks, troubleshooting IT issues, and providing engineering support to ensure the integrity and reliability of our Salesforce ecosystem.
• Collaborating with cross-functional teams to implement Salesforce Service Cloud enhancements and address business requirements effectively.
• Utilizing your basic understanding and hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio to customize and optimize customer interactions and campaigns.
• Troubleshooting ETLs, web campaigns, and web tagging for personalized interactions using Interaction Studio.
• Leveraging your knowledge of Sales and Service Cloud to generate reports and perform basic administrative tasks to support business operations.

Requirements

• Advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform.
• Hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio.
• Strong understanding of personalization techniques, particularly within Interaction Studio, including troubleshooting ETLs, web campaigns, and web tagging.
• Proficiency in Sales and Service Cloud, including report generation and basic administrative tasks.
• Experience in application remediation, IT troubleshooting, and engineering support.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator) preferred.

Responsibilities:

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Windows Server experience
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience (checkpoint firewall and HP switches is a plus)
• VDI

About systemsGo
systemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations.
We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in Tokyo, your client base will reach across the entire Asia / APAC region.

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec / Higher Nitec or Diploma in Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

We do not collect any of the following:
1) NRIC/FIN
2) Photo
3) Date of Birth
4) Age
5) Spouse/Family information

1. You will be responsible for service and after-sales support of the electric drives and controls portfolio, including repairs, field service, spare parts and service contracts of electric drives, motors, and controls by providing best-in-class service to our customers based in Thailand.
2. Work with customer’s engineering and maintenance teams to develop turn-key system solution for various applications that include servo drives, PLCs, HMIs, linear motion systems and other Bosch Rexroth automation solutions, proactively offer and promote retrofit kits/modernization solutions.
3. Perform technical analysis of machine and application requirements and select best suitable products/solutions including electric motors, servo drives and auxiliary equipment (sizing, selecting, applying, hands-on support). Demonstrate key product capabilities and advantages to customers, generate examples how-to based PLC code for communication with HMI, drives and provide startup assistance.
4. Prepare and provide product workshops, trainings, and presentations for customers (both internally and externally)
5. Able to work at Bosch Rexroth Amata City Industrial Estate Rayong, work at office 5 days and sometimes support on site for service jobs
6. Able to work in high temperature, dirty or odors in environment

Desktop Support Engineer / 1st Line Support

We are on the lookout for a Desktop Support Engineer to work on a contract with a well-respected IT Services organisation, it's an amazing opportunity to gain some exceptional experience with a top organisation!

Resolving customer technical issues relating to hardware and software, using your technical experience and excellent customer experience.

Requirements:

• Installing, Maintaining, Rebuilding and Troubleshooting end user Devices
• Imaging and Deploying Desktops and Laptops for End Users
• Provision of Hardware
• Creating and Maintaining Operational Documentation

Experience:

• 2 + Year's Desktop Support / Level 1 Windows Support
• Experience Medium / Large Corporations
• Strong problem-solving capabilities.
• Proactive

Contract

• £100 - £120 Per Day (Inside IR35)
• 8 Months + Contract Length
• Onsite - London

Please apply for immediate consideration.

West Leicestershire
Servitech International is the leading independent maintenance provider for water and wastewater quality monitoring instrumentation in the water and process industries. Due to continued growth we are currently seeking Field Service Engineers to join their team. As a Field Service Engineer, you will be responsible for undertaking planned preventative maintenance and reactive work on water and wastewater quality monitoring instrumentation, on both large urban and smaller rural wastewater and water supply sites.
This is a mobile role, based from home and will involve visiting client’s sites to perform service, repair, calibration and verification of instrumentation, and house-keeping duties to include stock management and daily reporting of work.
Fully expensed company van with fuel card (including personal use), daily meal allowance.