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As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.
Responsibilities:
1. Support the Mission and Vision of SLEC
a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.
2. Superior Situation Awareness and Resource Management
a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.
b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.
c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.
d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.
e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.
3. Contact Centre Operations
a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).
4. Incident Reporting and Management
a. Classify, report and manage incidents using Incident Reporting matrix and protocols.
b. Alert all relevant stakeholders and senior management promptly on major incidents.
c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.
5. Care Integration
a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.
b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.
c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.
6. Operations Excellence
a. Assist in the formulation in the Operations Excellence Framework.
b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).
c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.
d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.
7. Service Excellence
a. Assist in the formulation of the Service Excellence Framework.
b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.
c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:
i. Service Charter/Vision
ii. Service Transaction Maps (STMs)
iii. Service Measures and Metrics
iv. Service Benchmarking
v. Training and Development
vi. Rewards and Recognition, including Role Modelling
vii. Service Culture
Requirements:
1. Education and Credentials
a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.
b. Minimum 5 years experience in resource management and supervision in frontline operations.
c. Experience in healthcare/social services sector will be advantageous.
2. Job Requirements
a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.
b. Demonstrates strategic thinking abilities.
c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.
d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.
e. Ability to work independently across different business units and staff levels.
f. Experience working with internal and external stakeholders.
3. Technical Skills
a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.
b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.
c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.
d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.
e. Strong team player with good collaboration skills with multiple internal and external stakeholders.
f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.
Proficient in the use of Microsoft Office applications.
Official account of Jobstore.
STATUS: FULL-TIME
LOCATION: Batavia, NY
DEPARTMENT: Primary Care Institute
Primary Care Medical Director
Batavia, NY
Are you ready to take the next step in your medical career?
Are you ready to take the next step in your medical career? Rochester Regional Health, a leading integrated health system in Rochester, NY, is seeking dynamic and visionary candidates for the role of Primary Care Regional Medical Director in Batavia, NY.
About Us: Rochester Regional Health is committed to providing exceptional healthcare services to our community. As a Regional Medical Director, you will play a pivotal role in shaping the strategic direction and operational excellence of our Primary Care Institute. Your leadership will drive positive patient experiences through our practices, ensuring the highest standards of care.
Responsibilities:
Provide strategic leadership and operational oversight for the Primary Care Institute
Collaborate with multidisciplinary teams to implement population health strategies
Champion clinical quality outcomes and excellence in patient care
Mentor and support staff members to achieve their full potential
Contribute to policy development and decision-making processes
Qualifications:
M.D. from an accredited medical school
Current board certification in a primary care specialty (FM, IM, Med-Peds)
Eligible for licensure in New York State
Minimum of five years of demonstrated leadership experience
Record of excellence in patient care, teaching, and development
Strong interpersonal and communication skills
Commitment to promoting a collaborative integrated environment
Why Join Us:
Be part of a renowned healthcare system dedicated to innovation and excellence
Opportunity for professional growth and development
Competitive compensation and benefits package
Make a meaningful impact on the lives of patients and communities
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer. We welcome candidates from diverse backgrounds to join our team and contribute to our mission of providing exceptional healthcare to all.
If you're ready to make a difference and lead with passion, apply now to join Rochester Regional Health!
EDUCATION:
MBA: Business Administration, MD (Required), MHA: Healthcare Business AdministrationLICENSES / CERTIFICATIONS:
Physician - New York State Education Department (NYSED)PHYSICAL REQUIREMENTS:
L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$250,000.00 - $300,000.00CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity/Affirmative Action Employer.
Minority/Female/Disability/Veterans by a prospective employee and/or employee’s Physician or delegate will be considered for accommodations.
Official account of Jobstore.
At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation and our business to support Pfizer in this mission.
The Biopharma, Patient & CDI (BPC) team creates technology solutions for our external customers. This includes all digital (web, mobile, omni-channel, & devices) products, platforms, services and experiences in service of patients, HCPs, payors, pharmacists, or clinical sites.
Within BPC, the Platform DevOps team are accountable for the platforms at Pfizer that allow the creation, configuration, launch, and support of all externally facing digital (web, mobile, omni-channel, & device) products, services, and experiences, servicing all external customer types at Pfizer. This includes our Marketing Technology (Martech) platform codenamed “Rosalind”.
Rosalind manages the customer data that Pfizer collects from its integrated websites, mobile apps and marketing platforms. We have a range of traditional MarTech as well as journey orchestration, channel and analytics tools. Our platform has evolved over 8 years to send millions of emails and manage billions of customer interactions and events.
Our mission is to change how customer data is managed, from fragmented implementations to a coherent customer-data ecosystem of services dedicated to the collection and management of profiles, consents and organised data. Our goal is to improve customer experience and especially to improve patient outcomes through intelligent, inventive and compliant use of the data collected as people interact with Pfizer’s customer-facing systems and assets.
We seek a skilled and experienced Principal Engineer to join Rosalind and help deliver our Customer Data Platform services. You will be accountable for technical engineering decisions, solution designs, and delivery, as well as elements of the operation of your assigned services.
In this technical leadership role, you will act as the executor and the visionary behind technical solutions. You will lead teams of between 10 and 25 technical resources to solve complex engineering problems, craft the technical designs and ensure a successful delivery of high-quality products and services from inception to completion. This role requires exceptional technical knowledge, strong management skills, and the ability to collaborate effectively with cross-functional teams while sharing responsibility with other program leads for achieving the desired objectives.
You will also be accountable for delivery of security-and privacy-first capabilities while creating an environment where engineers can do their best work as measured by a quarterly Developer’s Experience survey, and alignment and contribution to the service network and technical engineering standards.
A normal work week consists of leading one or more teams of engineers to deliver and implement technical solutions, following your design approach to meet your assigned program objectives and KPIs. You will also collaborate closely and often with Chief Marketing Office (CMO) Leads, Digital Leads, and Product Owners, to ensure that technical decisions and their implementation align with broader strategic priorities.
You represent engineering in program and stakeholder meetings, as such you’ll need to be able to think on your feet: provide consultation, identify risks based on a variety of factors, and rely on your past experiences to identify potential solutions and develop ballpark estimates.
In many situations you will be working with technology that is new to Pfizer and requires you to learn quickly, be able to read and understand documentation, and architect robust and scalable solutions that align with our business objectives.
Using influence more than authority, you will lead teams of engineers on the implementation of the solution. Individual members of the team are responsible for delivering on their commitments, but the team supports each other. The team pride themselves on the quality of their code, our delivery practices and breadth of our test coverage. You will be expected to document your work.
Key responsibilities for a Principal Engineer are listed below:
Technical Leadership
Serve as the top technical authority on projects, making decisions on technology choices, design approaches, solution architecture and implementation.
Lead and oversee the entire lifecycle excellence of engineering projects, ensuring alignment with architectural vision and adherence to best practices.
Responsible for maintaining good code quality by promoting and ensuring secure code hygiene.
Responsible for guiding the correct configuration of SaaS solutions to ensure security and compliance.
Build a team able to manage change. Take appropriate risks to achieve the desired results, balancing risks to stability and current norms versus the need for constant change, improvement, and simplification.
Facilitate the conversation between Enterprise Architects, Business Architects, Vendors and Developers, by providing technical clarity on solution(s) to build and code to write, move content from ideation into delivery to move from concept to reality.
Cross-Team Collaboration
Act as a translator between business stakeholders and technical engineers, to ensure that technical, security and privacy considerations are represented in strategic discussions and business objectives are being met by our solutions.
Align objectives, dependencies, and schedules across multiple teams to keep teams unblocked, and to ensure seamless projects execution.
Collaborate with other Principal Engineers, and through the Principal Engineers Forum, to share best practices, quality standards, address improvement areas, and ensure effective communication of information.
Collaborate with security teams to monitor vulnerabilities, implement defenses, and ensure compliance with security best practices.
Collaborate with digital operations and support to ensure smooth BAU operations.
Excellence by Design
Continuously discover, define, architect, deliver, and enable solutions that support program OKRs.
Offer deep technical expertise, providing insights and guidance, ensuring solutions are secure, compliant, scalable, maintainable, and efficient.
Advocate for the adoption of best practices, new technologies, automation, and continuous improvement initiatives in both technical and privacy domains.
Foster a DevOps model of success by building a culture of shared responsibilities and transparency leading to higher quality and quicker delivery of outcomes.
Stay updated on emerging technologies, industry trends, and best practices, and apply this knowledge to improve engineering processes and drive innovation within the organization.
Ensure that privacy and security are an integral part of the system design, not merely layered on.
Coaching & Mentorship
Participate in or lead code reviews, where applicable.
Provide technical guidance and mentorship to junior and mid-level engineers, facilitate knowledge sharing and taking an active role in supporting the development of the wider team and their careers. Foster a culture of excellence, innovation, and continuous learning within the engineering team.
Act on Developer Experience (DX) survey findings and feedback from the engineering team members, to drive continuous improvement initiatives to increase the “Ease of Delivery” of the team.
Incident Management & Recovery
Lead or assist in the response to security incidents, ensuring rapid containment, mitigation, and recovery.
Lead troubleshooting during operational outages, guiding the team to diagnose and resolve issues quickly.
Work towards system resilience and implement post-mortem analyses to identify root causes and prevent future incidents.
Ensure that solutions are designed with data privacy considerations from the outset.
In order to fulfil the responsibilities listed above, we expect that you possess and demonstrate:
Extensive experience in software engineering, with a focus on leading complex projects.
Deep technical expertise from a well-documented background as a senior-level engineer.
Strong problem-solving and analytical abilities, with a keen attention to detail.
A broad technical knowledge of digital pharmaceutical sciences platforms and best practices across both user interfaces and back-end systems, as a “jack of all trades”.
Proven technical leadership skills, mentorship, with the ability to motivate and inspire team members and fellow engineers towards achieving common goals.
Exceptional interpersonal skills, with the ability to communicate effectively in a matrix environment with geographically distributed resources, and establish strong partnerships with senior non-technical stakeholders, with a talent to explain complex topics simply.
Ability to influence and work with cross-functional teams to deliver complex projects in accordance with broader strategies.
Deep understanding of software development methodologies and best practices for implementing principles of privacy & security ‘by design’.
Understanding of the implications, regulations, and best practices of data handling in the pharmaceutical industry.
Understanding of the DevSecOps best practices that should be in place, driving an “Everything as Code instead of paperwork” mentality.
Familiarity with the multiple policies, standards, systems, and organizations within the pharmaceutical industry, to minimize risk of challenges or duplication in implementation.
Qualifications & Education Requirements
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Minimum of 10 years’ experience with increasing responsibility delivering digital solutions, products, and services.
Professional certifications in engineering leadership are a plus.
Demonstrable experience operating in a DevOps environment.
Proven capability handling large scale, enterprise software delivery in a global 24/7 environment.
At a technical level, we are looking for engineers with qualifications and expertise in the following areas:
Experience driving and participating in technical discovery to architect and deliver solutions that meet program business objectives.
Systems thinking experience demonstrated by architecting complex solutions that require integrating multiple solutions.
Demonstrated hands-on experience using AWS services to build real-life large-scaled solutions.
Understanding of CI/CD practices, RESTful APIs, integration patterns, microservice patterns and other areas of interest to modern software development.
Excellent experience with API-led development using Postman and Open API 3.0 is a must.
Excellent experience with Agile team processes, including Scrum and Kanban delivery - we enjoy working with lean methods.
Experience with the types of process problems that come when trying to build complex, new applications and comfortable when things are uncertain and require problem solving.
Excellent experience estimating complex technical stories and breaking them down.
Strong written and spoken English with excellent asynchronous collaboration and communication.
We don't expect you to know everything, but we want people with sufficient experience to do most of the job and who are open to learning new things.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
This is a global role, with vendors largely based in North America. Travel therefore may be required from time to time. Attendance at meetings in the Eastern US timezone will be required.
Last Date to Apply for Job: 3/27/2024
The annual base salary for this position ranges from $134,300.00 to $223,800.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Official account of Jobstore.
Reporting to the Customer Insights Lead, the person in this role will lead a team responsible for all global market research efforts for pipeline oncology assets by providing unbiased, objective, in-depth insights to inform business decisions, including tumor strategies and pivotal go/no-go decisions.
The Director will provide strategic oversight of multiple oncology pipeline assets and is a thought partner to cross-functional leadership teams, including leaders of Commercial Strategy and Innovation, Medical Affairs, Program Leadership, Clinical Development, Global Market Insights, Global Value and Access and others. Through primary and secondary market research and analysis, she/he will provide guidance to her/his team to support the full spectrum of insights and research needs of the organization and works to embed an external market point-of-view into the strategic direction of portfolio oncology pipeline prioritization and planning.
This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Customer Insights colleagues that are constantly helping drive the business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.
ROLE RESPONSIBILITIES
Role definition and Key Accountabilities include, but are not limited to:
Market Research
Team Leadership
Vendor/Offshore Resource Management
REQUIRED BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
OTHER SKILLS
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
20% Travel Expected
Relocation support available
Work Location Assignment: North America - Any Pfizer site
ADDITIONAL DETAILS
Last date to apply for Job: March 23, 2024.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Official account of Jobstore.
Job Description Summary
Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.
Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.
ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.
Key Responsibilities:
· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.
· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.
· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.
· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.
· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.
· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.
· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.
· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.
· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.
· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.
· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.
Qualifications:
Preferred Qualifications:
Official account of Jobstore.
Job Description Summary
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.
Customer Success
· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.
· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.
· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.
· Day to day Account Mgmt and delivery to be managed by the Delivery Partner
Commercial Success
· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.
· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.
· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led
· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.
Distinctive Expertise
· Build deep industry expertise and apply that expertise to help customers realize value.
· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.
· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.
· Act as door opener to new relationships within the customer.
· Ensure account compliance and lead accounts with integrity.
People
· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team
· Mentors junior Account Partners and provides skills assessment
· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals
· Act as a steward of the Kyndryl culture
Job Qualifications
· University Graduate and minimum of 15 years working experience in IT
· More than 10 years of IT services sales experience in Singapore Public Sector
· Experience in managing P&L of greater than US$30 million
· Work experience with global multinational IT service provider preferred
Official account of Jobstore.
Job Description Summary
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.
This person will serve as the Customer Partner for our key Invest Accounts in Singapore Public Sector and will lead a small team of professionals.
Customer Success
· Create, maintain, and develop deep customer relationships and bring 'the best
of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.
· Senior advisor to customer; differentiate Kyndryl based on our unique value
and through making full use of our ecosystem.
· Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
& team building activities for customer / employee satisfaction.
· Day to day Account Mgmt and delivery to be managed by the Delivery Partner
Commercial Success
· Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.
· Conceptualize and execute strong “win strategy” to convert new scope deals
for targeted accounts.
· Deliver on budget, owning revenue, profit/loss, and growth objectives
(opportunity identification and ownership) for existing customer accounts led
· Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account.
Distinctive Expertise
· Build deep industry expertise and apply that expertise to help customers realize value.
· Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.
· Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.
· Act as door opener to new relationships within the customer.
· Ensure account compliance and lead accounts with integrity.
People
· Invest in the development of the people on the account and across
Kyndryl to develop the next generation of talent through leadership
of immediate and broader team
· Mentors junior Account Partners and provides skills assessment
· Support Kyndryl in achieving its Diversity, Equity and Inclusion goals
· Act as a steward of the Kyndryl culture
Job Qualifications
· University Graduate and minimum of 15 years working experience in IT
· More than 10 years of IT services sales experience in Singapore Public Sector
· Experience in managing P&L of greater than US$30 million
· Work experience with global multinational IT service provider preferred
Official account of Jobstore.
Job Description Summary
Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.
Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.
ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.
Key Responsibilities:
· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.
· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.
· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.
· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.
· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.
· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.
· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.
· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.
· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.
· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.
· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.
Qualifications:
Preferred Qualifications:
Official account of Jobstore.
Official account of Jobstore.
Executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, influence organizational mission and health care, and responsibility for outcomes. The Deputy ADPCS is responsible for administrative functions of his/her assigned units/programs. Functions as an administrator, educator, and consultant utilizing management theory in collaboration with Patient Care Services and other services. Must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to (1) Assist nurse managers /supervisors and advanced practitioners to carry out the functions and activities expected of them. (2) Contribute ideas and recommendations for the establishment of standards of care, policies, and objectives for the enhancement of nursing organization-wide; (3) Assist in policy-making activities as related to customer service and the overall functioning of administrative and clinical programs; and (4) Collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
VA offers a comprehensive total rewards package: VA Nurse Total Rewards
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30 a.m. - 4:00 p.m.
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Official account of Jobstore.
Official account of Jobstore.