Responsibilities:

• To oversee the day to day operations of the restaurants and also to take on the responsibilities of the Restaurants’ operations.
• To ensure that service is carried out in line with standard operational basics.
  To maintain the outlet in a clean and tidy manner at all times.
• You are to have a working knowledge of the business plan for the restaurants.  You are to ensure that the profit levels we have guaranteed our owners are achieved.
•  You should also take note of the marketing section and action plan section.
• Planning is a fundamental function of a good manager.  You should always be planning for the peaks and trough in business levels, annual leave of your team members, purchase of replacement items and promotions.
• You are to attend the morning briefing, bi-weekly restaurant meeting and the monthly F&B Meeting.
• You are to ensure all staff be fully aware of the use of the Micros computer system.
  You are to implement Standard Operational Audits - that is to ensure that the operational basics are being carried out.
• You are to immediately organise full training sessions for all staff to ensure standards are always met.
• You are required to produce a report after each month end outlining promotions undertaken, financial analysis of the outlets, training activities undertaken, staffing and plans for the following months and a full competitor analysis.
• To organise innovative promotions in both outlets so as to maximise revenue.  

Requirements:

• Willing to work long hours.
• Physically fit.
• Flexible and adaptable to different working locations.
• Computer knowledgeable.
• People and customer oriented.
• Motivator and self-starter.
• Team player.
• Displays initiative and creativity.
• Commitment to professional values.
   

   

   

   

   

 

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Personal leave
• Personal development opportunities

Job Description:

We are seeking a dedicated and experienced Homestay Manager to oversee the day-to-day operations of our homestay establishment. The Homestay Manager will be responsible for ensuring the comfort, safety, and satisfaction of our guests while maintaining the overall quality and cleanliness of the property. This role requires strong leadership, organizational skills, and a passion for hospitality.

我们正在寻找一位专业且经验丰富的民宿经理，负责监督我们家庭旅馆的日常运营。民宿经理将负责确保客人的舒适、安全和满意度，同时维护物业的整体质量和清洁度。这个角色需要强大的领导力、组织能力和对待客的热情。

 

Responsibilities:

Guest Services:

• Ensure that guests' needs are met promptly and professionally throughout their stay.
• Handle guest feedback and complaints effectively, striving to exceed expectations and maintain high guest satisfaction

确保客人在整个住宿期间的需求得到及时和专业的满足。 有效处理客人的反馈和投诉，努力超越期望，保持高客户满意度

 

• Property Management:
• Oversee the maintenance and cleanliness of the homestay property, including guest rooms, common areas, and outdoor spaces.
• Coordinate repairs and maintenance tasks as needed, ensuring minimal disruption to guests.
• Conduct regular inspections to ensure compliance with safety, health, and cleanliness standards.

监督民宿的维护和清洁工作，包括客房、公共区域和室外空间。 根据需要协调维修和保养任务，确保对客人的干扰最小化。 定期检查，确保符合安全、卫生和清洁标准。

Staff Management:

• Recruit, train, and supervise homestay staff, including housekeepers and maintenance personnel.
• Develop schedules and assignments to ensure adequate staffing levels and efficient operation.
• Foster a positive work environment, providing guidance, feedback, and support to staff members.

招聘、培训和监督民宿清洁员工，包括客房服务员和维修人员。 制定时间表和任务分配，确保足够的员工配备和高效运营。 营造积极的工作环境，为员工提供指导、反馈和支持。

Marketing and Promotion:

• Assist with marketing efforts to promote the homestay and attract guests, including social media updates, website management, and online reviews.
• Collaborate with local tourism organizations or partners to increase visibility and drive bookings.

协助营销工作，推广家庭旅馆，吸引客人，包括社交媒体更新、网站管理和在线评论。 与当地旅游组织或合作伙伴合作，增加知名度并促进预订

Responsibilities:

• Providing comfortable accommodations for guests in a homely atmosphere.
• Overseeing the day-to-day operation of the homestay property, including maintenance, cleaning, and security.
• Ensuring guests have a pleasant stay and addressing any concerns or requests promptly and professionally.
• Maintaining cleanliness and tidiness of guest rooms and common areas.

在温馨的氛围中为客人提供舒适的住宿。 监督家民宿的日常运营，包括维护、清洁和安全。 确保客人住宿愉快，并及时、专业地解决任何问题或要求。 保持客房和公共区域的清洁和整洁。

Objectives:

• Ensuring guests have a pleasant and memorable stay, resulting in positive reviews and repeat bookings.
• Keeping the property in excellent condition to meet guests' expectations.
• Building a good reputation for the homestay through quality service and guest reviews.
• Schedules the work of a Housekeeping crew and ensures that assigned duties are completed on schedule and meet quality standards for the unit.

  确保客人住宿愉快且难忘，从而获得积极的评价和重复预订。 保持物业的良好状态，以满足客人的期望。 通过优质服务和客户评价建立家庭旅馆的良好声誉。

   

Required Skills

• Familiarity with hospitality industry standards.
• Knowledge of property maintenance, housekeeping, and security.
• The capability to address issues or challenges that may arise during a guest's stay.
• Ability to repair basic Housekeeping equipment and perform preventive maintenance;
• An outgoing personality.
• Excellent communication abilities.
• Exemplary organizational and time-management skills.
• Hospitality Management background.

熟悉酒店行业标准。 了解物业维护、客房服务和安全知识。 能够解决客人住宿期间可能出现的问题或挑战。 能够修理基本的家政设备并进行预防性维护； 外向的性格。 出色的沟通能力。 出色的组织和时间管理能力。 酒店管理背景。

JOB Requirement

• SPM/ SPMV
• Minimum 2-years related experience as or similar role is an advantage.
• Speak, read and write Bahasa Malaysia/ English
• Use basic functions and applications of a computer.
• Good physical health and stamina.
• Communicate and relate effectively at the workplace.
• Stamina to handle physical demands of the job.
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to provide staff with On-the-Job Training
• Strong interpersonal and communication skills, with the ability to interact effectively with guests, staff, and vendors.
• Excellent organizational and multitasking abilities, with attention to detail and a proactive approach to problem-solving.
• Knowledge of hospitality industry standards, including cleanliness, safety, and guest service protocols.

马来西亚教育文凭或中学文凭。

至少2年相关经验，

具有类似角色者优先。

能够说、读、写马来西亚语/英语。

能够使用计算机的基本功能和应用程序。

良好的身体健康和耐力。

能够在工作场所有效地沟通和相处。

具有处理工作的身体要求的耐力。

灵活的工作时间，可以根据需要在晚上、周末和节假日工作

能够为员工提供在职培训 良好的人际交往和沟通技巧，

能够有效地与客人、员工和供应商交流。

出色的组织和多任务处理能力，注重细节，并积极主动地解决问题。

了解酒店行业标准，包括清洁、安全和客户服务协议。

 

 

 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities

• To maximize conference and banqueting revenue and profit through pro-active selling techniques and pricing strategy
• Respond to sales inquiries on timely manner from potential clients and customers seeking meeting space, annual dinner, conference, ceremony, food and beverage services.
• Develop sales plans and strategies to meet or exceed established revenue and goals
• Analyse business markets and design sales strategy & set goals to execute.
• Oversee sales and event department for daily operation and activities.
• Oversee event costing such as part timers recruitments, equipment for maintenance, meeting amenities and daily expenses in premises.
• Evaluate and improve sales and financial performance

Job Requirements

• Candidate must possess at least a Diploma in Marketing / Business Administration / Hotel Management or equivalent.
• At least 2 years of working experience in the related filed is required for this position.
• Required language(s): Bahasa Malaysia & English
• Excellent convincing abilities, good communication skills, sales and negotiation skills
• A team player and able to work independently with minimum supervision.

Perks & Benefits

• Nearby public transport
• Free meal
• Medical insurance
• Career development opportunities

職責：

• 監督餐廳的日常運作並承擔餐廳營運的責任。
• 確保服務是依照標準作業基礎進行。
  始終保持出口乾淨整潔。
• 您應對餐廳的商業計劃有一定的應用知識。您要確保實現我們向業主保證的利潤水準。
• 您還應該注意行銷部分和行動計劃部分。
• 計劃是優秀管理者的基本職能。您應該始終為業務水平的高峰和低谷、團隊成員的年假、購買替換物品和促銷做好計劃。
• 您將參加早晨簡報會、每兩週一次的餐廳會議以及每月一次的餐飲會議。
• 您應確保所有員工充分了解 Micros 電腦系統的使用。
  您將實施標準營運審核 - 即確保基本營運得到執行。
• 您應立即為所有員工組織全面的培訓課程，以確保始終符合標準。
• 您需要在每個月結束後製作一份報告，概述所進行的促銷活動、門市的財務分析、所進行的培訓活動、接下來幾個月的人員配置和計劃以及完整的競爭對手分析。
• 在兩個網點組織創新促銷活動，以實現收入最大化。

要求：

• 願意長時間工作。
• 身體健康。
• 靈活且適應不同的工作地點。
• 懂電腦。
• 以人為本、以客為尊。
• 激勵者和自我啟動者。
• 有團隊精神的人。
• 表現出主動性和創造性。
• 對專業價值觀的承諾。
  

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 事假
• 個人發展機會

Administration & Customer Service Officer
Apply now


Vacancy no:

518868



Work type:

Permanent - Full Time



Location:

Albany WA Australia



Categories:

Administration, Customer Service



Cleanaway is Australias largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.
About the role:
Based in Albany, the purpose of the Administration & Customer Service Officer is to contribute to the achievement of business goals and objectives via the provision

... Click here to view more detail / apply for Administration & Customer Service Officer

CUSTOMER SERVICE

STATUS: Full Time

START DATE: ASAP

COMPANY BACKGROUND

WOORAILOORA PTE LTD (W) provides a selection of curated premium to affordable professional hair and beauty solutions across Asia. With a focus on stylist & salon education, lasting customer service and nurturing mindset for our brands commitments to social and environmental causes.

We offer Professional Salon Solutions; where professional service meets professional brands for Hairdressing Supplies and Beauty Supplies.

BUSINESS ROLE

Reporting to the Business Leader, your goal will be to provide prompt and accurate service to our sales team, and clients. You will strive to consistently meet or beat the established Sales Order Processing target intervals and Customer Service Level Agreements (SLAs). Duties will require:

• High volume order processing from stores, online and regional distributors
• Review of PO's, pricing, and quantities to ensure invoicing is accurate
• Wholesale order management and reviewing minimum order quantities
• Work collaboratively across Warehouse and Supply Chain teams to ensure accuracy of orders

WORKING RELATIONSHIPS

• BUSINESS LEADER – Assist in the handling of day to day business activities
• SALES TEAM – Admin support to attract & retain customers
• WAREHOUSE TEAM - Guide the 3rd party warehouse on business operations

RESPONSIBILITIES

INVENTORY MANAGEMENT

• Monitor stock movement in and out of all warehouses to ensure inventory accuracy
• Process stock adjustment aligning physical stock level
• Perform monthly stock reconciliation with 3PL warehouses
• Facilitate and process annual stock take
• Generate expiring stock list on regular basis and flag the risk to management
• Dispose unwanted stock in a compliant method

DEMAND PLANNING (for Singapore Market)

• End to end demand and supply planning for Singapore market
• Process customer orders for Singapore clients and arrange deliveries
• Support account manager to bring new client on board and mitigate SLOB and OOS risks

CUSTOMER SERVICE

· Provide priority-level service to our clients while interacting with the finance, sales, marketing and warehouse.

· Engage and service customers through multi-channel communication.

· Maintain and exceed industry standard service levels in response time.

· Resolve customer issues to achieve the highest level of customer satisfaction and first contact resolution.

· Manage critical relationships with external customers, as well as, inside management within intra-company workings.

· Develops, run and maintain reports.

· Process improvement and service level improvement.

ABOUT YOU

This position would suit someone with a background in B2B supply chain with experience (2-3 years) in asset control (stocktake and audit processes) and management in a digital environment.

• Available immediately to start the role
• Minimum 2 years’ experience
• Previous experience working with an ERP system
• Previous experience managing relationships with freight forwarders and vendors
• Intermediate Excel skills
• Strong communicator to facilitate business partnering
• Acute attention to detail
• Able to prioritise and manage multiple deadlines simultaneously

BENEFITS

· Competitive Salary

· Laptop & Phone

· Creative & flexible work space

Job Type: Full-time

Salary: $2,000 - $4,000.00 per month

Schedule:

• Day shift
• Flexible hours
• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• customer service: 2 years (Required)

Work Location: In person

Job description
The Opportunity  On behalf of a Federal Government Agency we are looking for APS5 and 6 Complaints Officers to join the Internal Review and Complaints team based in Chermside. The roles will be 12 months, working 37.5 hours per week, paying $55.24 per hour for APS5 and $60.26 per hour for APS6  super.

The team are responsible for handling resolution of reviews and complaints working directly with participants, providers, internal and external stakeholders.  Responsibilities may include but are not limited to; 


Leading and supporting team members to effectively manage complaints within expected timeframes.
Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
Managing escalated complaints and ensuring strict deadlines are met.
Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
Managing and Coordinating correspondence, briefing, and reporting functions


... Click here to view more detail / apply for APS5 & APS6 Customer Service & Complaints Officers

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since 1992. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants.
 
We operate in over 45 locations throughout Victoria and Queensland employing over 700 staff. We offer Opportunities for career development and progression.
 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

 
Part-time positions available, and shifts are offered throughout all 7 days to
... Click here to view more detail / apply for Food Service Assistant

Contemporary Catering provides specialist catering services into Aged Care facilities of the highest standard. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our Aged Care catering team as  Food Service Assistants .  
The role of a Food Service Assistant  in an Aged Care facility is busy as it is rewarding. We cater in many locations across Victoria and have positions available across all Melbourne Metro regions in suburbs from Frankston to Fawkner and everywhere in between!
Permanent part t ime  roles are currently available in Altona North. We are looking for people with morning and afternoon  shift availability,  with the ability to work a minimum of 3 shifts per week.  


AM Shifts (6.30am - 1.30pm) across all 7 days
PM Shifts (2pm - 7pm) across all 7 day





... Click here to view more detail / apply for Food Service Assistant

Who Are We?

We are a new homegrown quick service food kiosk brand frying and serving up delicious Singapore style fried chicken. Be the first few to join our team for special benefits!

Salary & Location

• S$2,200-2,500/mth
• 6 days work week
• Bishan (next to MRT)

Benefits

• Annual leave
• Medical benefits
• Exclusive sign on bonus for opening team
• Referral bonus
• Uniform & training provided
• Meals provided
• Career advancement opportunities

Responsibilities

• Food preparation & packing
• Frying of food
• Customer service & cashiering
• Maintaining cleanliness & hygiene

We’re looking for someone who is

• Friendly & energetic
• Team player
• Able to excel in a fast paced environment
• Singapore citizen, PR or work permit
• 18 years & above
• No experience required

Contemporary Catering is a family owned and run business providing specialist catering services into Aged Care facilities of the highest standard since 1992. We have several exciting job opportunities available for enthusiastic and reliable individuals to join our team as Food Service Assistants.
 
We operate in over 45 locations throughout Victoria and Queensland employing over 700 staff. We offer Opportunities for career development and progression.
 
The role of a Food Service Assistant in an Aged Care facility is busy as it is rewarding.
You will be required to,

provide high customer service to residents when serving meals.
assist with basic food preparation.
set up for meal service and clean down afterwards etc.

 
Part-time positions available, and shifts are offered throughout all 7 days to
... Click here to view more detail / apply for Food Service Assistant

As a Food Service Assistant at Sodexo in Royal Stoke University Hospital, you will help with the preparation and serving of our vibrant menu whilst ensuring all working areas are kept clean and tidy. Great customer service and a cheerful temperament is vital in this role, your interaction with patients, staff and visitors can help to alleviate some of the stress that is often associated with hospitals. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Assist in setup and serving of hot and/or cold foods from counters and steamtables
• Clean and sanitise equipment and workstations
• Reads recipes and/or product directions
• Breakdown stations at the end of meal periods or service

What you bring:

• A passion for providing nutritious and delicious meals
• Positive attitude, professionalism, and respect for others
• Basic food-handling skills
• Ability to work in a standing position for long periods of time (up to 8 hours)

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied 

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

• Hours: 30 per week
• Shift pattern: 4 days in 7
• Rate of pay: £9.95-£12.00 per hour (Age Dependant)

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Hotel Service Employees
(Rate $ 25.26)

NVC Group has a wonderful opportunity for 10 (Ten) Hotel Service Employees at our aged care facility in, Nambucca Heads.

The person we are looking for must be exceptional attention to detail, endurance, and interpersonal skills to join our team. The position is full time - 76 hours per fortnight Monday to Sunday AM and PM shifts

Key Accountabilities and Responsibilities:

Kitchens
Wash and inspect crockery, clean cupboards, refrigerators, and surfaces, Loading & unloading dishwasher, Clearing used dishes, cutlery and glassware from dining areas and resident rooms, and empty rubbish bins.

Food Services
Serving food to residents, both in the dining area and in their rooms, ensuring the food produced and served is of the highest standard at all times.

Communication
Collaborate with your team, clinical team, maintenance staff, administration staff and service managers when required, providing support to both residents and staff.

SELECTION CRITERIA:
Essential
° Good written and verbal communication skills and the ability to work as a member of a multidisciplinary team.
° Effective interpersonal relationships and supportive attitude towards all residents and their families.
° Understanding of Equal Employment Opportunities, Work Health and Safety and Infection Control Standards and Regulations.
° Commitment to continuing education and professional development.

Desirable
° Experience in aged care catering and understand the Accreditation Aged Care Standards
? Have an understanding of the Vulnerable Person Food Safety Legislation

Appointments are subject to the following checks/clearances:
Reference checks
Right to Work in Australia
Police check

What is it like to work for NVC Group?

We strive to make a real and positive difference in the life of each person we serve. We want to exceed their expectations with the love, care and the exceptional service we provide.

For over 50 years NVC Group has been serving people across the Nambucca Valley. We began because people saw a need in the community and were compelled to make a difference and had a passion to serve our community.

To find out more about NVC Group please visit: www.nvcgroup.com.au.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.

Please send applications to admin@nvcl.org.au

Closing date: 17 May 2024 at 5 pm.

Benefits

• Incentive scheme 4%, 8%, 13% monthly based on sales target

Responsibilities

• Receiving and confirming walk-in, telephonic, and online reservations.
• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Assigning guests to tables they prefer, while keeping table rotation in mind.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Be well versed in our menu and products.
• Helping out with other positions in the restaurant as needed.

Qualifications

• Willing to work shift hours, weekends and Public Holidays
• Able to adapt to a fast-paced environment
• Has good communication and interpersonal skills

Responsibilities:

• Daily Operations: From opening to closing, ensure seamless execution.Manage order processing efficiently.
  Maintain table setup and uphold cleanliness standards.
  
• Cashiering: Handle basic tasks efficiently.
• Service Standards: Uphold the department's service standards.
• Guest Relations: Effectively address guest complaints.Escalate issues when necessary.
  
• Post-service Cleanliness: Maintain cleanliness within the designated section.
• Team Collaboration: Collaborate closely with various staff for smooth operations.Enhance guest satisfaction through effective teamwork.
  
• Additional Duties: Perform tasks assigned by the outlet manager.

Why Join Us?

• Be an essential part of our dynamic team dedicated to delivering exceptional experiences.
• Embark on a rewarding journey in the hospitality industry!

Location:

• Central, West, & East

Work Schedule:

• 5 days a week
• 44 hours per week (Overtime Payable)

Annual Leave:

• 14 days

Additional Benefits:

• $80 monthly Performance Incentive (Terms & Conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• 2 Staff Meals provided

Join us now and be a part of something special!

EA License 22C1383

EA Personnel R22110043