Total 93 customer service manager job vacancies in Quality Assurance / Control category in The United States of America

• Based in Jurong Island
• Perm role; Monday to Friday, 8:30 am to 4:45 pm
• Salary: $5,000 - $6,000 + Transport Allowances $220 + AWS + VB + Flexi Claim Subsidy
• Knowledge in ISO9001:22001
• Minimum 5 years in the quality assurance industry

Responsibility

• Ensure that customer complaints are logged onto SAP correctly on a daily basis, and that the data entered is acurate and according to the defined standards. Seek clarification from the originator as necessary and check that the complaint is correctly assigned to the correct geographical coordinator, reassign as necessary. Maintain links with the other complaints coordinators globally.
• Analyzed and obtained clarification of information provided during the complaint intake process, to provide concise event descriptions and product information based on guidance documents.
• Lead the investigation, completion of 8D report and documentation in SAP. Maintain effective working relationships with all personnel in the company dealing with investigations into customer complaints and all personnel world wide who raise customer complaints.
• Ensure close follow-up on each received complaint. Ensure clear communication to customer on corrective and preventive action is clear without expose company to further liabilities.
• As the work is received, ensure that aged stock/lost business/product recall returns are raised, authorised, and actioned according to the defined procedures. Check discrepancies with those raising the return and refer to sales managers or line manager in cases of conflict.
• Perform statitical trending of complaint and initiate action for delivering improvement. Responsible for complaint dashboard data accuracy and highlight any area of concern that require more indept approach.
• To proactively identify areas for improvement in the complaints and returns process by influencing and/ or engage stakeholders for any changes in the process for business benefits and improving company objectives.
• Assist in batch release and secondary record check for compliance.
• Co-leading and involve in audit (internal, external and customer audit) and maintaining company's management system.
• Organize process related training where needed in the organization.
• To participate in Global DBB and complaint meeting and contribute in business improvement initiative to the team.
• Any other assignment appointed by Quality Manager.

• Minimum 5 years in the quality assurance industry
• Familiarity with ISO9001:22001 Quality Management System
• Availability for night calls from other regions (approximately an hour, twice every quarter). Remote work options available if calls are too late.
• Willing to work at Jurong Island

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to connie@triton-ai.com

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

Responsibilities:

We are looking for compliance personnel to assist in enhancing the compliance risk framework of the company. The candidate will help to manage and execute the compliance programs, provide policy guidance and to carry out compliance training for the company’s diversified investment business groups. Depending on the candidate’s experience, duties will include the following:

• Conduct compliance reviews and monitoring/surveillance across the company’s business activities;

• Develop risk-based compliance programs to facilitate the execution of compliance reviews and monitoring;

• Advise the business units in meeting regulatory requirements through implementing appropriate compliance risk policies, assisting with the design and implementation of risk and compliance management initiatives, and enhancing and improving internal processes and procedures;

• Review the completed risk and compliance assessment returns from each area of the business, identifying trends and areas of concern and working with the business units to reduce any unacceptable exposures to regulatory risk;

• Provide compliance training and support through issuing of internal compliance updates, training modules and compliance guidelines

Requirements:

• Minimum 3-5 years’ relevant experience in compliance, audit or risk management in the securities, financial advisory or fund management industry

• Should have knowledge of key applicable regulations in Singapore such as the Securities & Futures Act, Financial Advisers Act, MAS Notices and Guidelines, AML/CFT regulations

• Excellent writing and communication skills

• Good interpersonal, influencing and networking skills

• Team player

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

Love getting out on the road, solving problems on your feet and meeting new people? A role as a pest control technician with Rentokil Initial could be what you’re looking for.

As a pest control technician, you’ll be responsible for working with commercial customers in Lismore, Ballina, Alstonville and surrounding areas to keep their premises pest-free.

The ideal applicant will live in these areas or close by, the team is run out of Arundel on the Gold Coast.

So, if you are a natural-born problem solver who values autonomy and flexibility, and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Rentokil Initial team:

• Working for the world’s largest pest control company
• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid manual Australian driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks

• Experience working independently to achieve set targets
• Ability to communicate to internal stakeholders and clients both verbally and in writing
• Confident using a mobile phone service app/tablet
• Manage, maintain and build upon client relationships

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

Employee Testimonials:

"There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build."

Angela Smith

Technician

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

Local Service Manager

"Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them."

Don Ng

Pest Control Technician

Working days: 5 days work week
Working hours: 8.30am - 5.30pm
Location: Woodland

Foods Manufacturer

Responsibilities

• Overseeing the operation and whole function of QAQC department
• Establish, review and continuous improvement for Food Safety Management System (SFA Regulations / FSSC 22000 / HALAL / Customers’ requirement) and documentation.
• To lead the QAQC team towards managing, maintaining and food safety management system.
• Review and improve working procedure/criteria for manufacturing processes.
• Overseeing in export country registration, review of importing countries requirement and liaising with regulatory agencies.
• Assisting in laboratory set-up / Overview external lab testing Parameter
• Study the export /import, rule and regulation of the country
• Main point of contact for Government regulatory agencies and certification bodies.
• Any ad-hoc tasks assigned by superior

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Working days: 5 days work week
Working hours: 8.30am - 5.30pm
Location: Woodland

Foods Manufacturer

Responsibilities

• Overseeing the operation and whole function of QAQC department
• Establish, review and continuous improvement for Food Safety Management System (SFA Regulations / FSSC 22000 / HALAL / Customers’ requirement) and documentation.
• To lead the QAQC team towards managing, maintaining and food safety management system.
• Review and improve working procedure/criteria for manufacturing processes.
• Overseeing in export country registration, review of importing countries requirement and liaising with regulatory agencies.
• Assisting in laboratory set-up / Overview external lab testing Parameter
• Study the export /import, rule and regulation of the country
• Main point of contact for Government regulatory agencies and certification bodies.
• Any ad-hoc tasks assigned by superior

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

AYASA Globo Financial Services is a “one-stop” platform which provides comprehensive and total solutions to hedge funds, private equities, family offices and financial institutions. We are also a pioneer in crypto fund setup and administration with actual hands-on experience. To cope with the operation expansion in Singapore, we are seeking a high calibre professional to join our Singapore Compliance Team.

Job Responsibilities:

· Handle the enquiry from the customer regarding regulatory and AML/CFT compliance of MAS license.

· Liaise with MAS on compliance matters (e.g. VCC, FMC license application for the clients).

· Ensure prompt and accurate compliance relevant regulatory reporting submissions to MAS.

· Provide advice in the development and implementation of policy, governance and regulatory standards and frameworks related to MAS license.

· Responsible for general oversight of MAS regulatory compliance and Anti-Money Laundering / Counter Financing of Terrorism (AML/CFT)

· Ensure staff actively monitor MAS regulatory developments, trends in the market, and develop or update policies and procedures to ensure adherence and compliance with the laws and regulations

· Build and maintain strong, long-term relationships with assigned clients

· Regularly communicate with clients to understand their needs and provide solutions that align with their goals in a timely and professional manner

· Assist clients in the onboarding process, ensuring a smooth transition into our services

Job Requirements:

- At least 2 years’ experience in VCC, FMC license application and AML/KYC/regulatory compliance

- Ability to be AML officer for the clients

- Experienced working in service provider environment will be a plus

- Candidates with less experience will be considered as Assistant Compliance Manager

- Fluent in written and spoken English, Mandarin. Ability to communicate in Cantonese will be an advantage.

- Attention to detail and good time management

- Excellent in communications and interpersonal skills

- Ability to work independently, meticulous, dedicated and self-motivated with good manners

- Immediate availability is highly preferred

Benefits:

5-day work

Bank holidays

Medical insurance

Discretionary bonus and commission scheme are available

Interested candidate please click APPLY NOW to apply online or send your resume to this email: pszeto@ayasaglobo.sg

"All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months

Quality Manager

Are you meticulous about meeting standards and customer expectations, and committed to improving business performance? If so, we have a fantastic opportunity for the right individual to join our growing organisation as a Quality Manager.

The Quality Manager will be responsible for ensuring that all products are manufactured according to the customer specification with regards to quality, food safety, legality and product integrity.

Your day to day responsibilities will include (but not limited to):

• Implementation of the Food Safety and Quality policies and procedures
• Trend non-conformance findings to identify root cause for prevention of reoccurrence including via GMP auditing, customer complaints, micro results and internal non-conformances
• Promoting and driving food safety and quality culture
• HACCP – identify risks and implement controls prior to the introduction of new products, processes, equipment or raw materials
• Leading on the technical aspect of NPD in preparation for new product launches
• Lead, motivate and coach the QC/QA team to achieve continuous improvement
• Driving Technical KPI standards and communicating findings to enhance best practice across the business
• Escalating any relevant issues with the Senior Quality Manager

Essential:

• Minimum of 3 years in a similar role gained within food manufacturing (FMCG), preferably within a chilled short shelf life environment
• Internal Auditor training and experience
• Demonstrable track record of delivering a high standard of work to agreed deadlines and an ability to work under pressure
• Good written and verbal communication

Desired:

• A food related qualification, ideally to HNC/HND/Degree level in Food Science or equivalent
• HACCP Level 3 or above
• Good understanding and experience of BRC requirements.

We are seeking someone who is organised, flexible, energetic, forward thinking and proactive, with a keen eye for detail, and the persistence and ability to influence and challenge others in a positive way.

At Mowi, we are passionate in our belief that we are all part of the same team, working in partnership with our customers; and you will bring that passion and positivity when demonstrating your capabilities in a role with ever-changing demands.

In return we offer a competitive reward package, a great place to work, and real prospects for progression in a global, well-respected and growing organisation.

To apply for a role with us, you must be eligible to work in the UK, and able to travel to our site in Rosyth for work each day.

Please note, we reserve the right to close this vacancy or keep it open subject to volume and quality of applications. We would, therefore, encourage candidates to submit an application as soon as possible.

pply for Position

A position has become available for a compliance manager for a well know engineering company in the redditch Area.

Job title: Compliance Manager

Job Type: Permanent / full time

Salary: £30,000 PA

Working hours: 08:30-17:00


Day to day duties

* Ensuring adherence to Health & Safety Policy, process, and ways of working.
* Ensuring quality is maintained throughout production and installation.
* Managing the ISO: 9001 system and audits.
* Implementation / adherence of ISO:14001, BS 1090-2 and Construction Line Gold
* Responsible for quality compliance across the factory

Experience needed.

* Experience in a compliance/audit role.
* Experience of ISO-9001.
* Experience of ISO-14001 administration and BS1090-2 is preferred but not essential.
* Experience in Construction line Gold preferred but not essential.
* Supervisory/Team Leader experience in any sector.
* Competent with Microsoft 365, Excel, Word etc.


Manufacturing Workforce are responsible for placing skilled and in demand people on both a permanent and contract basis into the Engineering, Technical and Manufacturing sectors, from skilled Shop Floor Personnel and Specialist Engineers to Supervisory and Management positions.
We operate from several prime locations throughout Central England and our Specialist Consultants will have an in-depth understanding of your skills and offer best advice on your next step!!
We are always searching for the best talent, so if you know anyone, why not recommend someone to one of our professional team who will be more than happy to help.

gg23

Call Gary on 07760808083 if interested

The Recruitment Co. are currently recruiting for A Quality Manager to join our clients manufacturing team based in the Port Talbot area.

Contract: Permanent
Salary: Up to £45,000p.a
Working hours: Full time Monday to Friday

The main function of this role is to implement and effectively manage the company's quality system providing a quality of product and service that satisfies our client's customer needs and expectations.

Key Responsibilities:

• To manage the companies Quality Policy and manuals and comply with ISO 9001, BRCGS v6; managing and carrying out internal audits, inspections to ensure adherence to quality standards
• To define and monitor 'Key' quality indicators and establish improvement plans in line with the companies objectives (business, process, efficiency, systems, cost, and product)
• Monitoring performance by gathering relevant data and producing statistical reports on process data
• Analyse data and metrics to monitor quality performance and identify trends or patterns that may impact product quality
• Structure the company's quality communication, providing training and support, enhancing the workforce's motivation and improvements with in
• Reviewing customer requirements and making sure they are met
• Serve as the primary point of contact for customer inquiries and concerns related to product quality
• Working with purchasing staff to establish quality requirements from external suppliers
• Creating and setting standards for quality in AQL levels and company charge book
• Monitoring of waste and looking at ways to reduce waste and increase efficiency
• Working closely with production and providing training and support to staff members on quality control procedures, techniques, and best practices
• Lead continuous improvement program working with the other departments on initiatives to enhance quality processes, reduce defects, and optimise production efficiency
• Making sure the company is working as effectively as possible to be ahead of competitors by staying current on industry trends, technological advancements, and regulatory requirements related to quality management in the aluminium manufacturing sector

Qualifications, education and preferred skills:

• Quality assurance: 1 year (preferred)
• Bachelor's degree or equivalent work experience
• Proven track record of implementing and managing quality control systems in a manufacturing environment
• Excellent analytical skills with the ability to interpret data and make data-driven decisions
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with stakeholders at all levels of the organisation
• Certified Quality Manager (CQM) or similar professional certification preferred. ISO 9001, BRC (GS) experience preferred
• Experience with 5S methodologies and process improvement tools
• Proficiency in quality management software and Microsoft office suite
• Kaizen / Total Quality Management or relevant quality qualifications / experience
• Internal and External auditing experience
• Relevant technical skills including previous experience in a fully automated high speed manufacturing process with products manufactured to order (FCMG).

If you feel you are the right candidate for this role then please submit your CV for immediate response.
CPSwansea

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Title:  Quality Manager







Job Number:  19042







Location:  Fortitude Valley, QLD, AU, 4006











About John Holland


 
At John Holland, our purpose is simple, we transform lives with everything we do. Weve always known at its heart infrastructure is about people our customers, our employees, and the communities in which we work.
Thats our difference. Deep experience and capability with a genuine care about creating better lives for people along the way.
Be part of a team that thrives on rising to the challenge of transforming lives for good.




About the Role








... Click here to view more detail / apply for Quality Manager

Quality Manager

Port Talbot SA12

Commutable from Swansea, Port Talbot, Bridgend, Pyle, Porthcawl, Neath, Llanelli, Ammanford, Cross Hands

£40-45,000

Benefits:-

• Standardised pension
• Free parking
• Life Insurance
• 32 days of annual holiday
• Enhanced sick pay package
• Excellent training opportunities

This is an exciting opportunity to join a well-established, thriving business with a strong customer base who have very recently expanded the site. My client are looking to recruit an experienced people manager with a good background in management of quality management systems. This business works with a highly recyclable product and with has a varied customer base made up of international businesses, providing excellent job security. This role would be very well suited to a candidate with quality management experience in a fast paced manufacturing environment.

Role & Responsibilities:

• To manage the companies Quality standards and ensure compliance with ISO 9001 & BRC.
• Lead continuous improvement initiatives to enhance quality processes, reduce defects, and optimise production efficiency.
• Monitoring of waste and looking at ways to reduce waste and increase efficiency.
• Serve as the primary point of contact for customer inquiries and concerns related to product quality.

Knowledge, Skills & Experience:

• Experience working in a packaging/FMCG environment will be beneficial for any applicants.
• Experience working with ISO9001 and BRC standards.
• Experience working in a quality management role.

24187/617

To apply please email your CV / resume to jackl@hunterselection.co.uk

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

 
About Us
At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents and Pet products as well as Roadside Assistance.
Our culture of high performance with high integrity underpins our values and the way we interact with our customers, the community and each other. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today.
 
The Role
The Compliance Manager holds a senior position within the Corporate Services division, playing a pivotal role in overseeing incident management and breach reporting for the Auto & General Group and ... Click here to view more detail / apply for Compliance Manager