Total 124 finance analyst job vacancies in Construction / Property category in The United States of America

Job Description

Responsibilities

• Originate and promote Japanese Corporate involved full/limited/non-recourse and/or corporate real estate finance transactions/business within APAC and to improve revenue growth while in compliance with rules, regulations and internal guidelines
• Support the monitoring of Japanese Corporate involved full/limited/non-recourse and/or corporate real estate finance transactions and provide post-closing maintenance for the transactions
• By liaising with stakeholders in Tokyo Head Office, particularly Real Estate Head Quarter and Solution Products Division, formulate and promote business growth strategies for Japanese Corporate involved real estate business in various markets within Asia Pacific
• Build relationship with internal and external customers/stakeholders, and earn trust by delivering quality work

Requirements

• Degree qualified
• Experience in Corporate banking in relationship management.
• Minimum 1 year of experience in real estate finance origination (full/limited/non-recourse)
• Relationship Management experience in Real estate sector coverage is preferred, but not a requirement
• Experience in arranging or participating in syndicated loans will be positively evaluated
• IT skill to use MS office applications. Excel skills that can handle several spreadsheets properly (pivot table/ vlookup), MS Power point is also a tool to create the periodic report
• A team player who is able to work / collaborate well with various stakeholders in a large Tokyo-based Japanese organization with communication skill and sense of responsibility
• Presentation skills to effectively communicate with internal overseas stakeholders including management members of the Bank
• Accuracy of work to complete the duties so that the management and the other marketing staffs can work smoothly
• Business proficiency in written, reading and spoken Japanese as this individual will need to work closely with the relevant Japanese Corporate primary offices, planning teams and various stakeholders in Japan”
• Good understanding and business experience towards/with Japanese financial institutions and the Japanese real estate industry.

We regret to inform that only shortlisted candidates will be notified.

Job ID: 10062712

• Support the development of the Estates Management function, awareness and understanding on the client Account with the Client and the CBRE Estates Management team in Singapore and other regions.
• Interface directly with the Client to understand and interpret the Client’s needs, the demands and changes within their broader business environment, and investigate and advocate how CBRE can best support the Client.
• Work within the day-to-day operations of the Estates Management function within Singapore, ensuring they deliver to time all necessary reporting, transactions and financial reporting requirements.
• Oversee day-to-day financial operations, including accounts payable, accounts receivable.
• Support in the preparation of annual budgets and participate in reviews for owned and/or leasehold commitments and if necessary, other periodic basis.
• Streamline financial processes and implement best practices to improve efficiency and accuracy.
• Provide administrative support and liaison to regional EM or CRESA team operating in different markets
• Work with client internal and prepare billing issue - for manual billing and new leases until automated.
• Look after all Government, local authority billings and fill in standard forms (i.e. Government rates and Rents)
• Process e-stamping of the Leases for the Bank
• Update WIP and SharePoint on a regular basis
• Budgeting
• Monitor potential upcoming tenders
• Any ad-hoc reports as required

Essential Skills

• Reasonable level of analytical Skills: qualitative and quantitative
• Proactive self-starter
• Good attention to detail
• Time management skills: start to show understanding on how to manage concurrent tasks in parallel and priorities accordingly
• Presents solutions to problems, escalating in a timely manner where necessary.
• Driving Customer Service Levels
• Proactively managing customer relationships
• Demonstrates excellent understanding of customer needs
• Reasonable presentation skills
• Sensitive to cross-cultural exposures
• Good communication (verbal & written)

Job Requirements

• Qualification in Finance related discipline
• 1 - 3+ years in finance related roles, ideally in the real estate industry
• Relevant client engagement experience is desirable
• Ability to respond effectively to sensitive issues.
• Ability to discuss effectively with employees, management, and client groups to contribute to activities/workload underway.
• Fluency in English and local language
• Must possess reasonable financial knowledge

About Propseller

In January 2023, Propseller has been ranked #10 in Singapore’s fastest-growing companies 2024 ranking by The Straits Times and Statista. In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrializing all the rest with technology and centralized operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.7/5 (500+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

As a Valuations Analyst Intern, you will be involved in one of the most important steps in renting and selling a property in Singapore — coming up with the pricing. Good pricing is a deciding factor for clients to choose whether to work with Propseller and for our chance to rent or sell their properties at the highest price.

Using our own methodology, you will gather information and data from multiple sources, put them in a professional and presentable format, and discuss the pricing with our Inventory Managers. These prices will be relied upon by our Real Estate Consultants and potential clients.

This internship opportunity will provide you with unique exposure to valuation analyses and prices of various types of residential properties in Singapore.

Duties & Responsibilities

• Collect relevant property information and data from various sources and ensure data accuracy in our valuation reports;
• Ensure professionalism in our valuation reports through quality data and formatting;
• Conduct research and prepare sales materials such as slide decks for the outside sales team;
• Work closely with the Portfolio Managers to analyse large amounts of data and multiple factors to arrive at property prices for various types of residential properties in Singapore;
• Actively propose and implement new processes to improve workflow efficiency;
• Support ad-hoc tasks and projects from time to time.

Ideal Candidate

Coming up with property prices is a combination of science and art, which requires an analytical yet flexible and creative mind. You come with an open mind and are excited about the exposure to the various residential properties in Singapore.

You are also able to stay highly motivated throughout with a strong sense of responsibility and work ethic. As a hard-working individual, you must be ready to both experience the fast pace of a start-up as well as soak into a culture of fun! If you think you fit in as our ideal candidate, do not hesitate to contact us now!

Requirements

• Student currently enrolled in 3rd to 4th year of university studies;
• Fluent in written and spoken English;
• Proficient in Google Suite (particularly Google Sheets) and with computers in general;
• Organized and able to Multi-task: You are skilled at managing your time, priorities, and tasks, getting them done fast, even when things can be chaotic;
• Analytical Mind: You are not fazed by working with a large amount of data and considering many other various factors at a single point in time;
• Fast and Accurate worker: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
• Can-do Attitude Problem-solver: You are a roll-up-your-sleeves doer. When you see a problem, you arrive at a solution quickly, and know what it takes to get things done;
• Able to commit either full-time or part-time for at least 6 months: full-time working hours will be Monday to Friday (9 am - 6 pm), while part-time working hours will be at least 2.5 days per week (9 am - 6 pm).

You Get

• Central, iconic office near Lavender, Bendemeer, and Farrer Park MRTs;
• State-of-the-art-tools: MacBook Pro and Jabra Headset;
• All training provided including a 2 weeks onboarding program to get you started. Be ready to learn a lot;
• Own and build some of the components of an organization made to last;
• Team of exceptional people to learn from;
• Opportunity to make history and help thousands of people with the biggest financial decision of a lifetime.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Interview 1 (30 min) - Video Call: Introductory call
2. Interview 2 (1hr) - Physical: Case presentation with our Portfolio Managers
3. Interview 3 (1hr) - Physical: Meet with our VP of Operations
4. Welcome aboard!

Compensation

Base Salary: $1,500 per month (full-time)

#LI-DNI

• Location: Bugis

• Working hours: 09:00 to 17:30 (Monday to Friday)

• Salary: up to $4,500

Our client is a Singapore-based subsidiary of a Japanese financial conglomerate that offers a range of solutions to support the business growth and development of their clients. They are looking for a Real Estate Analyst to join their Real Estate team.

Job Description:

• Perform various real estate market research such as rent/buy/sell in the region (e.g. South East Asia, South Asia, and Oceania)
• Perform periodic monitoring of real estate market information
• Perform real estate market data gathering and prepare analysis and insights
• Support existing/ongoing/potential project follow-ups and monitoring
• Support sales teams on various activities such as documentation and communication
• Provide administrative support to the real estate team
• Other ad-hoc duties assigned by superior

Job Requirements:

• Around 2 years of experience in the real estate or financial industry
• Bachelor's degree in Business Administration, Economics, or other relevant disciplines
• Possess experience in data analysis
• Proficient English communication skills in both speaking and writing
• Proficient in Microsoft Office
• Self-motivated and disciplined
• Able to work under pressure in a fast-paced environment
• A team player and able to multitask, possess good time management skills
• Understanding of Japanese corporate culture

Interested applicants, please send in a copy of your resume with your current, expected salaries and availability in Microsoft Word format to Charlene (R22105303) at charlene@pasona.com.sg with the email subject header "Real Estate Analyst" for immediate processing.

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

How We support the Whole You: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. Benefits to eligible employees, include:Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefitsFamily medical plan that covers spouse and childrenDisability and life insuranceAdditional leave includes marriage leave, adoption leave, examination leave and study leaveStaff referral bonusOn-the-job trainingFlexible work arrangements may be availableLocation: On-site OVERALL ROLE The Regional Finance Analyst will be responsible for successful delivery of a comprehensive range of financial services and service delivery system analytics to the account/client. He/she is responsible to manage the day-to-day financial and accounting operations with particular focus on the client's reporting requirements at both local and regional level. The Regional Finance Analyst must monitor and ensure that efficient use of the accounting resources contribute towards Jones Lang LaSalle's revenue and profit objectives. The Regional Finance Analyst will also be responsible for managing and analyzing operational data across the client's property portfolio interfacing with country teams to complete a range of benchmarking and analytical projects. Responsibilities (summary):Delivery of effective financial control processes.Ensuring high quality financial reporting to the JLL Account Team and client (budget variance reporting etc.).Supporting financial management and analysis (budget planning & forecasting etc.).Ensure and support delivery of all Client and JLL financials related to the client contract.Co-ordination of team workflows, consolidated reporting and communication with client (such as monthly financial reporting).Support client-side finance teams with regular reporting and dealing with any queries / information requests.Analyze commercial and contractual aspects of the client account (e.g. savings initiatives tracking; reconciliations; baseline control etc.).Monitor compliance to relevant policies and procedures.To achieve KPI, financial, and other targets as established for the account.Ensure compliance with all requirements and client contractual obligations.Financial Analysis and Estimates:Collaborate with JLL Regional Finance team to communicate clear timelines, ownership, objectives, and guidelines of account financials.Complete budget and forecast activities in an accurate, consistent and timely fashion.Consolidate, review and analyze submitted financials for account to ensure accruals are correct and costs are accurate.Supporting monthly reviews and annual budget review with regional Finance team.Support Client Accounting Manager in achieving timely and accurate reporting.Budget and Forecasting:Partner with relevant stakeholders to ensure annual budget reporting is completed timely and accurately, ensuring budget holders are completing accurate forecasts with appropriate details.Maintain thorough understanding of client's accounting structure and associated systems and translating knowledge to ensure smooth and consistent flow of financial dataDevelop, maintain and deliver in timely manner the Client's approved financial formats across the regionClient Reporting/Forecasting/Planning:Ensure accuracy of accruals with correct coding to client account codes and cost centresMaintain forecast accuracy to comply with financial KPIsEnsure accurate and timely financial information is provided to all stakeholdersInvoice Payment & Billing:Manage and coordinate client billing and collections.Coordinate with local Operations team to resolve PO issues and vendor invoice issuesCANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience in Finance/Accounting with min 5 years of Property Accounting experience2-3 years' experience in a similar position (working with regional teams and clients)Bachelor's degree in Finance or AccountingRequirementsMotivated, positive and flexible in approach to work and able to develop others in such an approach.Proactive in identifying issues and potential solutions.Self - supporting; diligent; can deliver to tight deadlines.Ability to learn quickly, and desire to develop.Ability to work collaboratively and through challenges with the client; other members of the account and corporate teams.Excellent interpersonal and communication skills.Excellent PC skills, proficient in Office tools, especially Microsoft Outlook Word & Excel VBA & Macros.If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Location: On-site -Hong Kong, SAR, China If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

We are seeking an aspiring, technically competent commercial property Analyst to assist our National Office Capital Markets team. The role, based in the Sydney CBD, will support analysis, marketing and negotiating the sale of office properties. This key function will be actively involved in the sale campaign life cycle, researching the office market and providing market intelligence to support the compilation of submissions and production of information memorandums.

The scope of the role will include:

• Provision of financial / cash flow modelling for office assets and compilation of information for use in submissions, pitches and information memorandums.
• Coordinating comprehensive financial and technical due diligence and assistance with handling associated enquiries during campaigns, including lease reviews and outgoings benchmarking exercises.
• Research and analysis of relevant market information / intelligence.
• Manage the key data sources of the team including sales data, valuations data, operating agreement data and other sector specific data.
• Contribute to the development and implementation of marketing strategies for the Office Capital Markets client group, including Institutional and International clients.
• Assisting in the development of the opportunity pipeline.
• Prepare client progress reports on campaigns and attend client meetings.
• Actively assist in pursuing new appointments to act for organisations, especially focusing on fostering existing and new relationships with clients.

Descriptions

As a real estate investment analyst (Japan Market), the Candidate will be supporting investment managers by conducting primary and secondary research, analysing market trend and data, reviewing due diligence materials and transaction documents in Japanese, and assisting with property management initiatives.

General Outline of Job Scope

· Conduct both primary and secondary research (mainly in Japanese) and fact-check data to evaluate various investment opportunities with a focus on physical real estate, real estate debt and listed real estate companies in Japan.

· Analyse financial statements, crunch relevant data, perform industry research, and build cashflow models to assess investment potential and risks.

· Write investment memos or reports, presentations to communicate findings and recommendations to senior investment professionals.

· Work with compliance team on management accounts, audit, and tax filing.

· Assist the investment team with ad-hoc projects and other tasks as required.

· Liaise with external parties in Japan including lawyers, accountants, designers, constructors, and real estate investment partners.

Who are we looking for:

· Bachelor’s degree.

· Working proficiency in accounting, being able to understand basic financial accounts.

· Strong analytical skills with the ability to simplify and communicate complicated information.

· Ability to take initiative and meet deadlines under minimal supervision.

· Good organizational skills with ability to multi-task and prioritize tasks.

· Good attention to detail.

· Proficiency in Microsoft Excel, Word, PowerPoint.

· Japanese language is required (JLPT N1).

· Relevant experience in Japan real estate market is preferred.

If you are a motivated and driven individual seeking a career in the investment industry, we invite you to apply for the position by submitting your resume, cover letter, and any relevant academic transcripts or certifications to recruitment2024@oaksfo.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Opportunity

Altus Group has an immediate opening for a Real Estate Valuation Analyst role within our Altus Analytics – Global Advisory team in Singapore. The successful candidate will support a team of 8 based in Singapore. The primary role of the Valuation Analyst will be to provide support to the valuation (appraisal) review process of commercial real estate portfolios located across Asia Pacific. Each quarter, the Analyst will assist in the valuation review process and update of ARGUS and/or MS-Excel models for all property types, as well as assist in the preparation of client deliverables.

Key Responsibilities

· Assisting in the valuation (appraisal) management process for Global and Regional Real Estate funds.

· Conducting reviews of external third-party commercial real estate valuations across APAC.

· Analysing and reviewing ARGUS and MS-Excel-based valuation models for accuracy and reasonableness.

· Tracking and understanding changes between valuations from quarter to quarter.

· Assisting in researching and understanding inconsistencies/discrepancies in valuation reports.

· Preparing presentations on review findings and portfolio metrics.

· Gaining an understanding of the Valuation Standards (IVS/RICS), real estate valuation methodology/approaches, and regional-based nuances (if any).

· Understanding the fundamentals of the commercial real estate industry and key regional markets.

· Assisting in gathering quarterly market research.

Position Requirements

The preferred candidate will possess the following skills and attributes:

· University degree in real estate, finance, or a related field is required.

· 0-2 years of commercial real estate valuation experience, with any current or prior exposure in a valuation firm (e.g. CBRE, JLL, C&W, Knight Frank, Savills) being a plus.

· An understanding of IVS/RICS Valuation Standards.

· Good financial modeling skills to model and analyse commercial real estate assets in ARGUS Enterprise and MS-Excel. Prior knowledge or use of ARGUS Enterprise is a plus.

· High attention to detail.

· Strong written and oral communication skills.

· Ability to multi-task and prioritise projects and portfolios; strong time-management skills.

· High level of integrity and intellectual curiosity.

· Languages: Fluency in English with proficiency in Japanese being an advantage.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Real Estate Financial Analyst

Schedule: Monday to Friday 9am-5pm EST (10pm-6am PHL)

Salary Range: 1200 - 3000 USD/month plus performance bonus (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

We provide a range of consulting services to help our clients achieve their financial goals. We most often serve as an outsourced finance department so that you can spend your time and energy on the most critical tasks.

About the Role:

We are seeking a highly skilled and detail-oriented Real Estate Financial Analyst to join our dynamic team. As a Real Estate Financial Analyst, you will be responsible for creating comprehensive financial models to analyze real estate investments, providing crucial insights into cash flows, expenses, and potential returns. Your expertise will contribute to informed decision-making and strategy formulation.

Responsibilities:

• Develop detailed financial models to assess real estate investments, considering various factors such as cash flows, expenses, and potential returns.
• Conduct market research and analysis to provide insights into current real estate trends and opportunities.
• Collaborate with cross-functional teams to gather relevant data and ensure accurate inputs for financial models.
• Assist in the preparation of investment proposals and reports for stakeholders, presenting findings in a clear and understandable manner.
• Stay abreast of industry developments, regulations, and economic trends to inform financial analyses.
• Any other tasks typical of a Real Estate Financial Analyst.

• Proficiency in Excel is a must, with the ability to create complex financial models.
• A background in real estate, with a solid understanding of market dynamics and investment principles.
• Demonstrated experience in cash flow modeling, ensuring accuracy and reliability in financial analyses.
• Strong analytical and problem-solving skills, coupled with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team-oriented environment.

What will your normal day look like?

The Real Time Analyst is responsible for monitoring all call queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. The Real Time Analyst will monitor agent activities ensuring adherence to schedules and activity entries are up to date with scheduling systems.

Responsibilities:

• Maintain rosters in line with business and staff requests.
• Maintain real time activities for a clear view of rostering data
• Produce highly accurate reports highlighting results across key business drivers, including trends.
• Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner.
• Analysis of data and reporting to identify business opportunities and continuous improvement 
• Work with the business to ensure that key tasks performed drive Business Success.
• Maintain a high level of professional communications with internal and external stakeholders
• Accuracy in all work completed
• Adherence to your schedule
• Maintaining a high standard of output while completing tasks within reasonable timeframes.
• To perform other related tasks as necessary from time to time. 

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business, or saving for things big or small.

The Quant Analyst Manager will be working as part of the Front Office Quants and Analytics team towards Sky platform build and support and will be based in Singapore. Sky is an ANZ-developed front-to-back integrated pricing and risk management system that provides a single source of real time pricing, valuation and risk management for markets related activity across ANZ. Launched in 2014, it has grown from being a rates-only platform to the preferred solution for all products at ANZ.

The role requires product and modelling knowledge and experience in one or more of the following asset classes:

a) Interest Rate Exotics

b) FX Options and Exotics

c) Commodity derivatives

d) Credit derivatives.

Cross asset product knowledge including prior experience of XVA framework (CVA, FVA, RWA, or KVA) modelling approaches, and other aspects of counterparty credit risk management would be greatly advantageous. Also, familiarity with software development lifecycle and processes (e.g., testing, code reviews, source control and issue tracking) is essential.

What will your day look like?

(a) Design, implement, test, and support the core analytics library for Markets Front Office across multiple asset classes.

(b) Develop pricing and risk models, leveraging advanced financial mathematics, statistical and probabilistic methods, as well as numerical methods such as Monte Carlo and Partial Differential Equation solvers. The primary programing language used in the core Sky library development is C++.

(c) Develop, implement, test, and deploy advanced Greeks methods such as AAD (Algorithmic Adjoint Differentiation).

(d) Close collaboration and support of FO trading, structuring as well as other enablement functions such as model validation.

Role Type: Permanent, Full-time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• 5+ years’ experience in a comparable quantitative modelling role, ideally in the financial industry.
• PhD level degree in a relevant quantitative discipline.
• Financial product knowledge as well as hands on experience implementing quantitative models in a Front Office setting.
• Fast and eager learner, with good analytical and communication skills.
• Excellent technical and programming skills in C++ as well a solid understanding of software design principles and software development life cycle.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you are part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing, and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst Supervisor, You Will…

• Communicate data in a clear, concise manner to the RTA Team and Operations
• Evaluate large amounts of data
• Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
• Motivate the RTA team through relationship building and real-time coaching
• Develop solutions, strategies and action plans to improve business performance and client-partner success
• Use critical thinking to investigate and develop solutions to address ad hoc issues

As Real Time Analyst Supervisor, You Have…

• High school diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• 1-2 years experience in the contact center and/or customer service industry
• Minimum 1 year of experience in a supervisory role
• Advanced knowledge of MS Word and MS Excel
• The ability to use spreadsheet applications to maintain and develop operational reporting
• Exceptional time management, organizational and prioritization skills to complete work in a timely manner
• The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
• Adaptability to learn a variety of software programs
• Strong analytical and problem solving skills

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst Supervisor, You Will…

• Communicate data in a clear, concise manner to the RTA Team and Operations
• Evaluate large amounts of data
• Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
• Motivate the RTA team through relationship building and real-time coaching
• Develop solutions, strategies and action plans to improve business performance and client-partner success
• Use critical thinking to investigate and develop solutions to address ad hoc issues

As Real Time Analyst Supervisor, You Have…

• High school diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• 1-2 years experience in the contact center and/or customer service industry
• Minimum 1 year of experience in a supervisory role
• Advanced knowledge of MS Word and MS Excel
• The ability to use spreadsheet applications to maintain and develop operational reporting
• Exceptional time management, organizational and prioritization skills to complete work in a timely manner
• The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
• Adaptability to learn a variety of software programs
• Strong analytical and problem solving skills

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Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

Location: Mumbai / Pune

Duties & Responsibilities

• Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors to Operations and WFM leadership.
• Drive real time management performance for In-house contact centers and Vendors.
• Drive skilling and priority changes for In-house contact centers and Vendors.
• Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
• Responsible for approving and plotting real- time schedule exceptions, and in creating accurate, timely, and relevant intraday reports.
• Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
• Ability to conduct root cause analysis and provide operational actions.
• Publish intraday reports and attendance at regular intervals.
• Recommend overtime requirements.
• Provide ad-hoc data and analysis requests and regular reporting.
• Work extensively on worksheets.

• Minimum of 18 months of experience in the current role.
• Excellent written and verbal communication.
• Strong interpersonal skills to facilitate cross geographic interaction.
• Proficient in using MS Office applications (MS-word, Excel) & Google Sheets.
• Good analytical skills.
• Knowledge of WFM tools required. Experience of working on Genesys
• Purecloud will be an added benefit.
• Possesses good business acumen.

Minimum education requirements

• Undergraduate - Diploma / HSC pass (10+2)

Company:

Mercer

Description:

1.Implement data processing upon raw data including cleaning, extraction, validation, visualizing and tabulation.

2.Operate at least 6-7 surveys concurrently and be held accountable for high data quality and on-schedule delivery of all reports undertaken.

3.Provide statistical analysis/interpretation and technical solution to internal and external clients’ customized business queries regarding products, services and solutions.

4.Undertake other off-cycle high-level tasks such as User Acceptance Tests, SOP materials writing, training arrangements, global content translations etc.

5.Work closely with different global teams to optimize survey process, utilize analytics tool, and improve platforms and systems effectiveness.