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Description -
Global Channel, Sales Innovation & Operations Employee Experience Program Manager
About HP:
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.
So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
About Global Channel, Sales Innovation and Operations:
The Global Channel, Sales Innovation and Operations Organization is part of Commercial Organization in HP and leads the stimulating digital transformation with the expected outcome to become a more experience-driven organization. It is a strategic function that helps drive HP’s Digital Transformation and Innovation in Sales processes including our Channel Partners.
The Global Channel, Sales Innovation and Operations builds relationship with HP Customers, Partners as well as dedicated HP Sales Teams, understanding operational business models, identifying challenges in the operational process, and finding solutions on how to improve HP interlock in the operational environment.
As part of the Global Channel, Sales Innovation and Operations, the Strategy and Planning Team, drives standardized strategies, planning and execution processes across Global Channel, Sales Innovation and Operations. You will be part of a global team of highly engaged and capable colleagues supporting the organizational charter.
The Employee Experience Program Manager will work side by side with the Human Resources teams, Learning and Development teams, and the Leadership team to lead the design, development, execution, and closure of Employee Experiences which enable empowered, agile, adaptable and resilient employees thru his or her journey in Global Channel, Sales Innovation and Operations. This role also supports the communication of the related experiences and contributes the enhancement of the communication Framework around the experience programs.
To reach the above objective you should:
You should bring with you:
Education & Experience Recommended
Disclaimer
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create.
Job -
Sales OperationsSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
NoRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.
We are currently searching for dedicated candidates to join our dynamic team as Inside Presales TC Manager. In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.
About the Role:
As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions in addition to the Print Practice Leadership for the WW Inside TCs. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.
Mission of the Presales Technical Consultant Manager:
Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring the team delivers an excellent total customer experience (TCE) and drives business outcomes.
Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.
Responsibilities:
Lead and mentor a team of Inside Presales TC
Ensure an appropriate level of technical and professional competence within the team.
Guide the team in providing technical recommendations, direction, and guidance on Print offerings.
Practice Lead on Print solutions for the WW Inside Presales organization across teams.
Assist in the recruiting, training and development of team members.
Ensure the delivery of team services in accordance with the SLA.
Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.
Ensure that the team's concerns are actively listened to and addressed appropriately.
Accurate tracking of requests in our CRM tool.
Manage technical escalations and provide proactive updates to stakeholders.
Assess and manage team member performance to ensure individual and group excellence.
Provide guidance on process improvements.
Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio and guide the team accordingly.
Knowledge/Skills Required:
Deep experience with current knowledge of printing technologies, printing solutions, hardware, operating systems, software, and networking technologies.
Inter-personal skills with an interest in people development and coaching
Advanced proficiency in spoken and written languages relevant to the team and English.
Bachelor's degree or equivalent experience, preferably in a technical/engineering field.
Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
Inter-personal skills with an interest in people development and coaching
Self-motivated with the ability to operate with minimal tactical direction.
Demonstrated motivation to seek knowledge and continuous learning.
Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.
Typically, 5-7 years of relevant work experience.
Preferably has had first team leadership experience.
Career Path:
The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization’s long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower-level employees. Routinely exercises independent judgment in developing methods, techniques, and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
Responsibilities:
Education and Experience Required:
Knowledge and Skills:
Job -
Supply Chain & OperationsSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Not SpecifiedRelocation -
NoEqual Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities:
Education and Experience Required:
Knowledge and Skills:
Job -
Supply Chain & OperationsSchedule -
Full timeShift -
First Shift (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
CSSD organization is the delivery arm of the company and support cost of sales activities for both warranty and Services.
The role we are opening will take care of the AMS Markets COS (NA and LATAM) which represent 42% of the total CS cost structure and play a significant impact in the P&L Markets.
We are looking for a strong profile who will play the front end finance ambassador role to the CO and WS Markets finance leaders. Keys areas of control :
- Lead a team of 6 direct report and coordinate the finance execution of 5 indirect reports.
- Operational success and strategic alignment for the AMS Markets with the organizational functions (category, Supply Chain, Field and channel, Customer care).
- Fully accountable for the success of the markets COS, policy and compliance, drive the direction and execution.
- Key advisor to executive management in influencing the strategic decisions.
Responsibilities:
- Leads complex financial analysis for AMS Markets covering both Managed Services and Lifecycle GBUs, exercising a strong understanding of the business to determine the best method for achieving objectives.
- Coordinates the E2E financial support and drives the proper execution of CS commitment for direct or indirect areas of controls.
- Ensures the accuracy and timeliness of financial deliverables (MEC, Flash, Budget, Quota) and analysis to the business
- Consults with WDS business leaders to drive and influence strategic decision-making within a broad scope (Short term vs. Long term decisions)
- Proactively drives process improvement and policy development initiatives that impact.
- Actively reviews, analyzes, and manages the key controls within the domain of responsibility to ensure compliance with legal and accounting requirements.
- Provides leadership adn recommendation during implementation of new business models, new services offering.
- Be a strong advisor to executive management
- Maintains the culture of "Best in Class" finance team support.
- Coachs and develops the team
Education and Experience Required:
- Advanced degree strongly preferred.
- Typically 10+ years of experience in a finance function.
- Typically 2+ years of supervisory and/or leading a project team experience.
Knowledge and Skills:
Superior understanding of accounting principles and financial analysis.
Superior analytical skills.
Excellent business acumen.
Strong ability to work in a multi-dimension and complex environment
Excellent people management skills, including managing teams across countries
Excellent communication skills, catered to a wide variety of audiences.
Excellent consulting, influence, and negotiation skills.
Excellent multi-tasking and prioritization skills.
Job -
FinanceSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
NoRelocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
Job Summary
• This role is responsible for independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, and conducting data analysis, interpreting findings, and contributing to decision-making within projects. The role assists in managing strategic supply chain models, creates frameworks to address supply chain problems, and acts as a peer leader on cross-functional teams. The role identifies inefficiencies, and implement process improvements to reduce costs in the supply chain and operations processes.
Responsibilities
• Independently identifies solutions to common and complex issues within a project, by applying strong understanding of supply chain.
• Supports complex strategic supply chain projects from planning through to execution and provides findings resulting.
• Conducts data analysis and interprets findings to identify major conclusions and formulate summaries for supply chain projects.
• Owns decision-making within supply chain projects and contributes to strategic supply chain solutions.
• Assists in managing strategic supply chain models which translate physical and financial flows into business processes, implementing product and services supply chains into the company's business systems.
• Assists in creating frameworks and strategic approaches to tackle strategic supply chain problems and drive diagnostic rigor in making decisions.
• Acts as a peer leader on a cross-functional project team, and as a resource to other business units for issues on supply chain.
• Leverages the ability to think strategically and creatively and applies sound business judgment and quantitative analytics while supporting senior management in developing supply chain strategies.
• Evaluates and manages relationships with suppliers and vendors to ensure a reliable and cost-effective supply chain.
• Identifies inefficiencies and bottlenecks in the supply chain and operations processes, and implements process improvements to increase efficiency, reduce costs, and enhance overall performance.
Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications
NA
Knowledge & Skills
NA
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Complexity
• Responds to moderately complex issues within established guidelines.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
Supply Chain & OperationsSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
Description -
In HP’s Workforce Delivery Service (WDS) organization we are transforming the way we take care of Managed Services customers through roles and process changes. This position will be key to plan our next step into revamping our processes and using new technologies to make wise use of automation available to increase effectiveness.
This role and will work closely with Process and Automation experts to drive value through projects associated with process re-design and automation. The role requires a resourceful approach to identify process subject matter experts and key stakeholders and a poised, tenacious approach to breaking down siloes and solving issues. This is a hands-on role, diving deep to understand the current situation and processes in the business and thinking big to understand blockers and issues.
Responsibilities
Manages and leads initiatives involving multiple functions and project teams to drive process improvement for a product or service offering.
Consults with business leaders to identify relevant internal, client and external processes for optimization; leads review of audit and assessment results to identify trends and issues, perform root-cause analysis, develop recommendations for resolution and track effectiveness of remedies.
Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for process improvement initiatives.
Manages activities of supporting project teams and internal partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and schedules.
Communicates initiative progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to resolve escalated issues and produce solutions.
Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
Provides guidance and mentoring to less- experienced staff members.
Education and Experience Required
Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent;
Lean Six Sigma Black Belt or other Quality certification required.
Project management certification such as PMP/PMI certification required.
Experience using Visio, Zoom, SharePoint, Advanced excel, Power Query, Service Now, Power BI and SmartSheet.
Knowledge of data and AI technologies, such as SQL, Power BI, Azure, etc. preferred.
Agile methodology training and/or experience preferred.
Knowledge of programming languages, such as C#, VB.NET, Python, etc. would be an advantage.
Typically, 10+ years experience.
Knowledge and Skills:
Strong analytical, statistical, problem-solving, and communication skills in English and Spanish.
Strong process mapping skills with attention to detail, customer first and lean thinking
Ability to work independently and in a team.
Ability to learn new skills and technologies quickly.
Proven track record of leading cross company process design projects including customer global, cross-functional initiatives.
Experience designing and developing data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
Proven experience to drive root-cause analysis, modelling and testing methodologies to identify areas for process improvement with a L6 approach.
High degree of flexibility and the ability to work within a fluid, constantly changing environment.
Proven ability to create a collaborative environment, and work with/influence across functions within the organization to achieve actionable results.
Expert negotiation and influence skills, and group facilitation.
Great initiative, and hands-on get-things-done attitude.
Knowledge of the HP’s processes would be an advantage.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
Official account of Jobstore.
