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Major Duties:
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THIS IS A DETAIL OPPORTUNITY - NOT TO EXCEED 90-DAYS
The Chief Medical Officer (Primary Care) provides leadership to staff physicians, nurses, licensed independent practitioners, technicians, and administrative personnel assigned to the service and works in a directive and consultative manner with the team to ensure quality care in the most appropriate and cost-effective manner.
Actively manages the overall operation of the service, to include determining long and short-range goals, developing implementation plans for achieving goals, determining changes required in program emphasis and direction, and service mix/addition of new services. Reviews and evaluates programs to ensure they are compatible with VA priorities and makes programmatic changes as required to ensure strategic alignment. Serves or designates members to sit on various committees.
Duties and responsibilities include but are not limited to:
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Nursing Informatics is the specialty that integrates nursing science with multiple information management and analytical sciences to identify, define, manage, and communicate data, information, knowledge, and wisdom in nursing practice. Nursing Informatics supports nurses, consumers, patients, the inter-professional healthcare team, and other stakeholders in their decision-making roles and settings to achieve desired outcomes. This support is accomplished through the use of information structures, information processes, and information technology.
The Chief Health Informatics Officer must possesses an understanding of clinical treatment modalities, organization and administration of the VA healthcare delivery systems, educational principles, clinical information systems, accreditation and regulatory standards, and program development.
The incumbent will use clinical informatics principles, theories, and practices to achieve the vision of transparent technology
adaptation into informatics, clinical practice, and education. Demonstrates knowledge of health informatics, i.e., design, configuration and management of health information and clinical support systems; health data collection, storage, extraction, manipulation, reporting and communications.
The Chief Health Informatics Officer (RN) responsibilities include but are not limited to:
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This position is located at the Clement J. Zablocki Medical Center, Milwaukee, WI. They primary purpose of this position is to function as the Scheduling Operations Chief for the VISN 12 Clinical Contact Center (CCC), with full responsibility for planning, directing, and evaluation of all medical administration management functions associated with the scheduling service.
Duties Include:
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This occupation is being considered for a Veterans Health Administration enterprise-wide Critical Skills Incentive (CSI). Candidates may be eligible for a lump sum CSI. The amount of lump sum CSI is determined based on appointment date and may be pro-rated as determined by the end date of the CSI. Eligible candidates will be required to sign a service agreement agreeing to an obligated service period and failure to complete the obligated service period may result in a debt for the unearned portion of the CSI.
Major duties include but are not limited to:
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Program Management
The PAS consistently and continuously evaluates the Patient Advocacy Program to identify areas of improvement. The PAS formulates recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of the Patient Advocacy Program operations. The PAS coordinates and follows through on complex patient concerns which cannot be addressed at a lower level. The PAS works with upper-level management to include Deputy Director; Associate Director; Associate Director of Patient Care Services; Chief of Staff; Service Chiefs, department managers and staff to ensure patient care concerns are addressed expediently. The PAS will deal with patient concerns and complaints ranging from common to complex. The PAS will utilize available resources to make appropriate recommendations to management to assist in efficient and effective resolution.
The PAS ensures data on patient complaints and complaint resolution is compiled and recorded for reporting and evaluative purposes regularly. The PAS reviews the data for accuracy and consistency. The PAS evaluates the data to identify trends. Where trends are identified the PAS prepares and presents trend analysis to Executive Management for final determinations. The PAS maintains and presents weekly, monthly, quarterly, biannual, and annual data to Executive Management to show the overall effectiveness and efficiency of the Patient Advocacy Program. The PAS makes workload and staffing recommendations to Executive Management based on data collected to ensure a continuity of services.
Data Analytics
The PAS applies a sequence of analytical steps appropriate for the assignments, from planning through fact-finding to reporting results into the Patient Experience SharePoint. Assignments are moderately complex involving conventional problems, which can be resolved through the selection and application of a variety of standard analytical techniques and procedures. Establishes the necessary facts and links those facts to the appropriate solution of assigned problems and issues while continuously deciding whether sufficient information has been gathered to substantiate findings.
The PAS analyzes and evaluates the effectiveness of the Patient Advocacy Program through the evaluation of data gathered over time to ensure the program is meeting the established goals and objectives. Reviews, analyzes, and evaluates such areas as proposed changes in mission, operating procedures and delegations of authority affecting program operations. Gathers and organizes narrative and statistical information using established methods, techniques, and precedents such as questionnaires, interviews, review of databases, and comparisons of past, present, and related program functions. Reviews and studies programs to identify such procedural problems such as the duplication/overlapping of clerical functions or the need for revision of program procedures.
Training/Licensing/Provisioning
The Patient Advocate Supervisor (PAS) provides curriculum development, orientation, and continued training to the staff of the Office of Patient Advocacy and facility staff responsible for resolving patient complaints (Service Level Advocates and Users). The PAS continuously evaluates department staff to identify training deficiencies and arranges for appropriate training opportunities for assigned staff. The PAS provides licensing and provisioning of new service level advocates and users into the PATS-R system whenever needed/requested. Performs other related duties as assigned.
First level supervisory duty statement:
The incumbent provides technical and administrative supervision to 4 Patient Advocates, 3 Patient Relations Specialists, 2 Billing Program Specialists, 1 Administrative Support Assistant. The incumbent oversees the daily operation of the office/department, ensures that agency policies and priorities are being followed; develops performance standards; and evaluates work performance of subordinates. The incumbent gives advice, counsel, and instruction to employees on both work and administrative matters. The incumbent hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious cases.
Work Schedule: 8:00am-4:30pm Mon-Fri
Telework: Ad-hoc
Position Description/PD#: Medical Administration Officer/PD913750
Financial Disclosure Report: Not required
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The major duties and responsibilities include, but are not limited to:
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Major duties and responsibilities include:
Personnel Administration and Management
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Duties include and are not limited to:
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Major Duties GS-12:
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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***
This position serves as Health Science Specialist - Research Study Coordinator within the Research and Development (R&D) Service. The VA Research Program strives to promote Veteran-centered care to improve patient experiences and outcomes across VA healthcare and community settings, and to advance value-driven care by providing Veterans the highest quality care at the lowest financial burden. The Research Study Coordinator manages clinical tests, collects data, and recruits and manages subjects for clinical trials while providing high-level technical support of projects in a comprehensive research setting. Duties and responsibilities include but are not limited to:
Manages Clinical Tests and Collects Data
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Serves as a Police Officer carrying out responsibilities where most work is performed on Veterans Affairs Departmental properties, which includes any properties owned, leased, or licensed to VA. Provides policing services in a variety of jurisdictional environments, where each type of jurisdiction (Exclusive, Concurrent, and Proprietorial) has different enforcement rules and requires Police Officers to understand the complexities and legally apply the correct set of laws, regulations, and processes.Provides services routinely at all segments of VA facilities located over large geographical areas, some of which may be in different states, counties, municipalities, or townships. Performs certain elements of the work away from Departmental properties when consistent with Federal law, regulation, VA policy, and operational guidance.
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The incumbent provides security and assistance to Veterans, patients, employees, contractors, volunteers, affiliates, visitors, and others who frequent VA facilities daily. Duties include but are not limited to:
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Major duties include but are not limited to:
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