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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Africa team is seeking a motivated and experienced Account Solution Engineer to join our dynamic team. As a pre-sales engineer you play a crucial role in driving sales by providing technical expertise to customers and prospects during the pre-sales process. You will be responsible for understanding customers needs, providing product demonstrations, and working closely with the sales teams to deliver effective solutions across the full product suite.
Responsibilities:
Engage with customers and prospects to understand their current technical landscape as well as their technical requirements and challenges.
Own the technical thought leadership role in the customer engagement.
Coordinate technical teams and resources to coordinate solution proposals.
Design and deliver product demonstrations and presentations to showcase the benefits and features of the Salesforce platform as it relates to the customers requirements.
Collaborate with sales teams to deliver proposals and technical solutions that meet the customers needs.
Provide technical guidance and support throughout the sales cycle from initial contact to closing of the deal.
Stay up to date on market and industry trends as well as competitor offerings to effectively position our product in the sales cycle.
Participate in trade shows, conferences and marketing events to promote our solutions to support customer reach.
Strong problem solving skills and the ability to work effectively in a fast paced and dynamic environment
Mandatory Candidate Requirements: (Please do not respond if you fail to meet any of the below criteria)
Ability to communicate fluently at a business level in English.
Based in Johannesburg and willing to travel to multiple locations across Africa, Europe and the United States.
South African Citizen or Permanent Resident status to qualify to work employed in South Africa.
Proven recent pre-sales or solutions sales or architecture experience of 2+ years in the technology industry.
Strong technical skills with the ability to understand and communicate complex technical concepts.
Excellent written & oral communication, objection handling and presentation skills.
Experience with Salesforce CRM solutions, with minimum requirement of the Salesforce Admin Certification or equivalent.
Preferential Candidate Requirements:
Demonstrated Industry Experience in the following is a plus: Manufacturing, Automotive, Healthcare & Life sciences, Professional Services, Travel, Transport & Hospitality, Energy and Utilities.
Degree, Diploma or proven experience of working in computer science and or related engineering fields a plus.
Project management certifications or proven experience is a plus.
Additional Salesforce certifications are a plus.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Official account of Jobstore.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.
Department Description:
Service Cloud is a cloud-based customer service application built on the Salesforce platform. Service Cloud enables businesses to improve customer service efficiency across channels both by creating a single view of a customer's activity and by the use of tools for field service, web chat, CTI and social customer service. Service Cloud enables customer service agents to work faster and more productively across customer service channels like such as phone, email, web chat, and social media. This helps make customer service frictionless and helps businesses improve their customer satisfaction scores and reduces costs.
Role Description:
Salesforce is looking for a talented, hardworking individual with great energy, leadership, and initiative to drive awareness for the fastest growing application Salesforce, the Service Cloud. The Account Executive role focuses on the Salesforce Service & Support and Call Center Application and the Field Service Management solutions. The Account executive will formulate and execute a Service Cloud sales strategy, drive revenue growth by penetrating the current customer base, and develop new customers in the Commercial space. The Service Cloud Co-prime AE will work in good cooperation with the Core Account Executive and the broader account team.
Your Impact:
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our community.
Requirements:
Experience and consistent track record in solution sales within the software industry.
Excellent interpersonal and communications skills
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
Strong written, verbal, and presentation skills.
Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.
Proven ability to work well as part of an extended sales team.
Experience will be evaluated based on alignment to the core competencies for the role.
What's in it for you?
World - Class Training & Development in the areas of professional growth and product knowledge.
Great benefits: Health Insurance and Pension contributions, Employee Stock Purchase Program, a monthly wellbeing subsidy of €100, annual education budget of €5,000 to spend on your career development, additional 7 days paid time off for charitable causes (1-1-1 model), parental leave, childcare support, (fertility and adoption program, etc), and much more!
About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Official account of Jobstore.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The South African Enterprise team sells the entire product portfolio into our most strategic customers. This position would be looking after between 6-8 customers across multiple industries including Retail, Public Sector, and Automotive.
Salesforce is looking for a curious and energetic Enterprise Account Executive with in-depth knowledge of SaaS technology and value-based solution selling.
In this role you will be leading the Account Team at both existing and net-new Enterprise accounts, whereby you will be responsible for the upsell & cross selling of additional Salesforce products into line of business and C-Suite.
In this role, you will work closely with current customers as a trusted digital advisor to deeply understand their outstanding company challenges and goals.
You will collaborate with customers on the Salesforce Platform to evangelise solutions that will help them reach their business goals and blaze new trails within their organisations.
You will contribute to our business as a valued member of our Ohana.
Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities to drive strategic growth across your portfolio.
Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses.
Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions.
Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom).
Resource Application: Continuously runs toward results using the full capabilities of available resources and tools.
Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success.
Objection Handling
Business Foundations
Industry Foundations
Value Discovery
Point of View Development
Account Team Alignment
Executive Alignment
Forecast Management
Value Management and Business Case Development
Pipeline Management
Excellent interpersonal and communications skills.
Ability to develop cases and service requirements, while crafting and leading strategic alliances.
Accommodations (Auto Populated)
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement (Auto Populated)
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Note: By applying to the Prime Named Account Executive, Enterprise posting, recruiters and hiring managers across the organization hiring Account Executives will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
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