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EngageRocket is Asia's first VC-backed employee feedback and analytics software providing HR tech solutions to companies. Our long-term vision is to build great workplaces with ‘people analytics’, gathering and processing critical workplace feedback throughout an employee's lifecycle to inform better management decisions.
We are rebuilding our core product as we grow with larger more complex clients. We are looking for a Senior Product Designer who will be in charge of defining and designing the product. You will work closely with the product and development teams in building and shaping a product that users love and can rely on.
To succeed in this role, you will need to be a self-starter, create solutions to problems, be a team player, and have a ‘can do’ attitude. You will be required to demonstrate strong product design fluency in UI, UX, visuals and user research.
This role will be challenging, but extremely rewarding – you will have outsized ownership and impact on our product design, and you will be putting in the foundations of our design systems in place. Our team is invested in building the best product for our customers, and we will make every effort to provide you with a setup that spans great creativity, innovation, and reward.
Responsibilities
Qualifications
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EngageRocket is hiring a Senior Marketing Manager (SEA) to develop marketing strategy and drive growth. If you are seeking to join a high-performing technology startup and build a career in SaaS, and if you want to work with a groundbreaking new product destined to revolutionize leadership and people management, we want to hear from you.
Our long-term vision is to build great workplaces with 'people analytics,' gathering and processing critical workplace feedback throughout an employee’s lifecycle to inform better management decisions. To achieve this, we need to build an amazing team.
What You’ll Do:
Strategic SEA Marketing Development:
Event and Campaign Management:
Channel Marketing:
Asset Production and Distribution:
Website Management:
Performance Measurement and Reporting:
Cross-Functional Collaboration:
Requirements
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Overview:
As part of the People and Data Science team, we are seeking a driven and dynamic individual to join our team as a Junior People Scientist. This role is pivotal in supporting our mission toleverage data-driven insights to enhance our product and optimize our people strategies. The ideal candidate will possess a combination of analytical prowess, initiative, and adaptability to thrive in our fast-paced startup environment. The Junior People Scientist will be able to work with many different types of stakeholders and hence growth opportunities are immense if embraced. The employee will get exposure to:
1. Work closely with the Sales team on aligning how the product (especially data-related
ones) will benefit prospects
2. Collaborate with the Customer Success team on ensuring that data insights needed by
clients are accurate and meet their needs
3. Join hands with the Product team to define how data insights should be delivered to
clients in meaningful ways that serve business objectives
4. Liaise with the Engineering team to ensure data accuracy and to gather appropriate data
especially for any custom analyses
5. (Optional) Support the Head of People and Data Science to write thought leadership
articles that can support Marketing efforts for EngageRocket
What are we are looking for in you:
• Drive and Initiative:
• Data Literacy:
• Independent Contributor:
• Detail-Oriented:
• Product Mindset:
• Adaptability:
• Hands-On Approach:
• Understanding of HR/Organizational Psychology:
• Python Proficiency (Highly desirable):
• Writing Skills (Desirable):
Qualifications:
• Bachelor's degree in Psychology, Human Resources, or related field. Domain expertise in Data Science can be considered.
• Proficiency in data analysis tools and techniques.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and in a collaborative team environment.
Additional Information:
This role offers an exciting opportunity to contribute to the intersection of product development and people strategies within a dynamic startup environment. The successful candidate will have the chance to grow their skills and make a meaningful impact on our organization's success.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Other duties may be assigned as necessary.
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Description
EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders.
Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and people management? Do you feel strongly that data driven decisions can improve motivation and productivity at work?
If your answer is ‘yes’ to the above, you may have just found your dream job! And us, our dream candidate.
EngageRocket is Asia's first funded employee feedback and analytics software providing HR tech solutions to companies around the region.
Our long term vision is to build great workplaces with ‘people analytics’, gathering and processing critical workplace feedback throughout an employee’s lifecycle to inform better management decisions. To achieve this we need to build an amazing team. Here’s where you come in...
As a CSM, you will be responsible for managing customer relationships. You will work with your customers on a regular basis to understand their goals, aligning them with the necessary resources to achieve them and guiding their adoption and success within the software. Along the way, you will get to know EngageRocket’s software incredibly well and help your customers fully adopt the platform.
Your day-to-day is a mix of proactive and reactive work, and you have a lot of autonomy in managing your “book of business”. The proactive work includes deep-dive calls with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from EngageRocket. The reactive work runs the gamut from questions about invoices, to “how to” questions about the software, to conducting health checks that ensure your customers are seeing value from the product. You will also partner with the sales team, product team, and developer team to get your customers the support they need when they need it.
If you’re stimulated by helping others, building relationships and problem solving - whether it’s a business or technical challenge – this is the role for you.
Customer Success (Strategy and Execution)
Activation - Perform customer onboarding activities and act as a “solutions expert” by helping customers achieve their objectives.
Nurturing - Assess customer health and design appropriate intervention approaches that will lead to best retention. Provide training sessions and/or presentations to support the client's success journey for key accounts.
Communication - Design relevant communications, content and material for customers and work with Marketing to create success stories. Respond to inquiries, troubleshooting with the customer.
Measurement - Identify customer success drivers and strategy to enhance the internal customer success playbook development.
Renewals & Expansion - Proactively manage relationships with accounts to ensure customer satisfaction and expansion of account (renewal, upsell, cross-sell).
Product & Analytics (Domain knowledge and product enhancement)
Work with the product team to proactively identify usage gaps and patterns, in addition to user feedback to continually brainstorm for new product features or enhancing existing features.
Continually leverage product analytics to better understand the user journey.
Develop and update product resource material in line with the latest features for user consumption.
Perform data analytics beyond the platform to provide additional insights for customers when necessary.
Requirements:
3+ years experience in a B2B client-facing / account management role.
Excellent written and verbal communication
Bring the highest degree of empathy to all your customer interactions, combined with business acumen to identify upsell and cross-sell opportunities.
Smart and business savvy with consultative, problem solving, and issue resolution skills.
Strong negotiation skills, comfortable discussing financial options.
Strong presentation and interpersonal skills.
Bonus: Knowledge of HR / Organisational Development / Organisational Psychology, or the aptitude to learn it quickly and independently.
Reporting to: VP- Customer Success
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We are looking for a competent Account Executive to find business opportunities and drive growth. You’ll be directly responsible for the expansion of our customer base in the region.
The ideal candidate will have talent in sales outreach, prospecting and negotiation. We expect you to be a reliable professional able to adopt a results-driven approach and exceed quarterly sales quotas.
The goal is to drive growth through finding new opportunities and turning them in long-term profitable relationships. You will be working very closely with the Sales Director and a very driven sales team for the following responsibilities:
Responsibilities
Create detailed outreach and business plans to facilitate the attainment of goals and quotas
Share ideas and new business development strategies
Manage the entire sales cycle from finding a client to securing a deal
Generate new business through outbound prospecting, cold calling/emails, social outreach, building relationships etc
Unearth new sales opportunities through networking and turn them into long-term partnerships
Present on subject matter and conduct demonstrations to prospective clients
Act as a “solutions expert” by helping prospects with their unique business issues and needs, and feeding requirements back to the product owner for development
Remain in frequent contact with prospects and target companies in your responsibility to understand their evolving needs
Negotiate agreements and exceed quarterly sales revenue goals
Requirements
Proven experience as an Sales Account Executive
Highly competitive, strong work ethic and teamwork
Experience and comfortable with cold calling and other outbound prospecting duties
Demonstrated track record in closing new business (contract sizes between $15-30K), exceeding sales targets and willing to accept aggressive commission pay
Willing to adopt a performance-based sales model by tracking critical sales metrics and keeping CRM updated daily (knowledge of Hubspot CRM is a plus)
Strong verbal and written communication skills with the ability to deliver powerful presentations and product demos.
Comfortable with technology systems, Internet applications, and the ability to interact with senior level leaders.
Ability to pivot and adapt to ever changing market and business needs.
Knowledge of market research, sales and negotiating principles
Organizational and time-management skills
Strong business acumen
Enthusiastic and passionate
About EngageRocket
EngageRocket is one of the top 20 Hottest Startups in Singapore and the fastest-growing employee experience and people analytics software.
A software-as-a-service (SaaS) platform, EngageRocket helps leaders and organisations make better people decisions using real-time data. We automate employee feedback and analytics to deliver management insight that improves employee experience and performance.
EngageRocket has doubled its user base and grew its enterprise customer segment by over four times in the past 12 months. Today the cloud-based software company has analyzed over two million employees’ answers across 20 industries and 14 markets, from leading companies such as Starhub, Sephora, SIA EC, Ninja Van and Singapore Power.
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