Total 34 job vacancies by MUFG Investor Services

Opportunity coming soon!!

We are building out our Clients Operations function and are wanting to hear from dynamic and experienced fund accountants to journey with us on a new office opening in Malaysia.

The opportunity will provide you a platform to elevate your learning in your career. You will be part of a refreshing people culture were we encourage remote and in-office working to strike a work-life balance that ensures delivery for our clients and supports our teammates and helps everyone to achieve a sense of belonging.

Soon to be set up Malaysian entity is MUFG Investor Services, and employment is subject to final contract

This position will have the primary responsibility of managing fund accounting team(s) providing the full range of fund administration services to private equity and hybrid funds. A partial list of responsibilities and skills includes:

• Manage a team of accountants responsible for client deliverables such as NAV production, financial statements and associated reports and assist with the review process.
• Manage client relationships and client queries and help to resolve issues/queries raised by our clients. 
• Ensure the service level agreement and accuracy of client deliverables prepared by their team.
• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals.
• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Oversea the audit process, prepare financial statements or review such if prepared by other parties.
• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.
• Ensure all fees are billed on time and collected promptly for their assigned team.
• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
• Perform other duties as assigned and incidental to the work described above.

**This will be afternoon shift from 1pm to 10pm. 

Reporting to the Associate Director of Client Operations, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services.

You Will:

• Provide a full range of fund accounting services to private equity clients, including NAV preparation, booking accruals, security pricing, performing cash and security position reconciliations.
• Prepare pricing of portfolios ensuring all holdings are priced observing the applicable fund documents and valuation policies.
• Prepare capital call, distribution calculation and allocation.
• Prepare fee schedules including calculation of management fee and waterfall, ensuring all calculations observe applicable fund documents.
• Prepare Investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Complete other ad hoc requests and projects.
• Communicate with internal MUFG teams and external clients, ensuring all deliverables and requests are met.
• Prepare/Assist with audited Financial Statements, audit assistance, and other regulatory services, as applicable.

**This will be afternoon shift from 1pm to 10pm. 

Reporting to the Associate Director of Client Operations, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services.

You Will:

• Provide a full range of fund accounting services to private equity clients, including NAV preparation, booking accruals, security pricing, performing cash and security position reconciliations.
• Prepare pricing of portfolios ensuring all holdings are priced observing the applicable fund documents and valuation policies.
• Prepare capital call, distribution calculation and allocation.
• Prepare fee schedules including calculation of management fee and waterfall, ensuring all calculations observe applicable fund documents.
• Prepare Investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Complete other ad hoc requests and projects.
• Communicate with internal MUFG teams and external clients, ensuring all deliverables and requests are met.
• Prepare/Assist with audited Financial Statements, audit assistance, and other regulatory services, as applicable.

**This will be afternoon shift from 1pm to 10pm. 

The Associate will support the day-to-day administration and financial reporting service requirements for our Private Equity and Real Assets clients. The role will include the below key tasks.

• Review financial data received from Real Estate or Private Equity clients and load to our internal accounting systems.
• Assist with setting up, preparing and reviewing consolidations through the investment structure using various consolidation rules.
• Process payment of fund expenses in applicable banking system.
• Book journal entries related to cash payments and accruals.
• Prepare third party reconciliations of investments and cash.
• Prepare capital call and distribution calculations and notices.
• Prepare fee schedules including calculation of management fees and carried interest, ensuring all calculations observe applicable fund documents.
• Prepare investor allocations for each NAV cycle ensuring capital transactions are booked correctly and P&L is allocated correctly.
• Prepare NAV packages and other ad hoc deliverables as defined in the service level agreements.
• Collaborate with client, banks, auditors and property managers to ensure smooth delivery to clients and completion of deliverables.

**This will be afternoon shift from 1pm to 10pm. 

A Project Manager at MUFG IS is an influential change agent/trusted advisor with business and technology who drive and implement organizational priorities that add value. Project managers play a key advisory and change/ project leadership role in the projects’ early initiation phase (i.e., business casing) to the structuring of the project to implementation and handoff to BAU.  To be effective in their role, Project Managers must be (1) resourceful and be strong relationship managers; Building strong working relationships with the project and organizational stakeholders at every level of the organization must be second nature, (2) Bring a blend of strong execution expertise and business knowledge, (3) adept at mitigating and managing risk and (4) have excellent communication, impact/influence and facilitation abilities.

As a member of the Project Management team, the Project Manager directs and controls a variety of projects throughout a global organization, ensuring that the projects are conducted on time, within budget using project management best practices to ensure the highest level of quality. Implementing effective governance throughout the project lifecycle and managing the day-to-day operation aspects of the projects – Plan, budget, RAID, Resource and Status to ensure project objectives are achieved.  Project Managers also supports the PMO with portfolio and resource planning and reporting.

You Will:

• Ensure successful, timely and effective delivery of change projects
• Developing project plans, budgets and schedules, managing tasks and teams on the project’s critical path
• Responsible for scope control with stakeholders, task execution with the project team and relevant upward communication to managers and senior stakeholders
• Helps define process improvements and feedback for the project, including any strategies required for timely execution
• Gather or track the completion of necessary artifacts required for development of each project, including but not limited to risk assessments, technical architecture drawings, requirements, design specifications, testing, change plans, etc.
• Provide feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources
• Update relevant project information in real time and work across all departments to deliver projects that align to the organization's strategic vision
• Assess and manage risks and issues, take corrective measures accordingly
• Guard the viability of the vision and the business case
• Flexibility to attend to urgent matters outside of normal business hours if/when needed. 

This is a vital role in ensuring MFS can calculate independent Net Asset Values of investment funds. A Fund of Funds Middle Office Operations (FOF MOO) Associate will be a part of a global team that is responsible for data collection of pricing information relating underlying fund positions and loading the information to the security master application.

An FOF MOO Associate will have a strong understanding of what drives the value of an investment fund, the types of products it trades and the nature of day to day operations between an investment fund and its counterparties, all alongside a keen interest in learning new technologies and skills.

• Support senior leadership with driving department initiatives, projects, budget adherence
• Taking ownership of department deliverables while ensuring adherence to company and department policies and procedures relating to  AML, Data Governance and Outsourcing
• Managing the client integration process and ensuring the experience is professional and positive for all parties involved.
• Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard.     
• Manage and own the individual performance of direct and indirect reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
• Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
• Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members.
• Support and Promote MUFG’s core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty

This growth-oriented position will have the primary responsibility of providing the full range of fund administration services to real estate clients. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:

• Oversee a team providing a full range of fund accounting/administration services to real estate funds clients and help to manage the day-to-day operations.
• Preparation and Review of Net Asset Value calculation and reportings. 
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Ensure teams adhere to controls and processes/procedures for the purpose of NAV computation
• Ensure that all client deliverables are on time and meet set quality standards
• Perform other duties as assigned and incidental to the work described above

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Payment Processing

• Responsible for the accurate input, approval and processing of payments in accordance with established procedures
• Investigate and resolve payment discrepancies and errors promptly and accurately.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Ensure adherence to internal control policies and procedures.
• Analyse payment and query data to identify trends and opportunities for improvement.

Leadership

• Act as escalation point for team.
• Deputize for Manager when required, ensuring that work is fairly allocated across the team.
• Ensure critical issues are escalated in a timely manner to senior stakeholders.
• Represent local team on global projects, and lead workstreams of projects.

Continuous Improvement

• Identify opportunities to improve the efficiency, accuracy and security of payment processes.
• Develop and implement process improvements.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Analyse opportunities for improvement within the overall payment process

Ad hoc: 

• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
• Assist with other ad-hoc tasks (e.g. audit requests) as required.

• Required to work early morning shift hours.
• Ensure daily cash and position reconciliations are delivered to the client while adhering to the agreed upon service level agreement.
• Daily confirmation/Settlement activities of trade and collateral instructions.
• Resolve trade related disputes and breaks with Prime Brokers, Custodians, Executing brokers, and Investment Managers.
• Prepare/Review daily client reporting requirements.
• Support trading operations between the front and back office, from post-execution through to settlement.
• Liaising with banks, brokers and custodians to ensure smooth service delivery to clients and completion of deliverables.
• Liaising with clients, banks, brokers and custodians to ensure accurate elections on corporate actions, when required.
• Respond to all client queries through communication directly with client operational staff on a daily basis.
• Input wires at custodian with high accuracy.
• Maintain and update process documentation.
• Provide a complete range of reporting to front office staff along with liaising with fund accounting teams.

As a Citrix engineer in a financial services company, your primary responsibility is to manage and maintain the day-to-day operations of the company's Citrix Cloud and private cloud infrastructure on AWS and Azure, including users ticket resolution, business requests and maintenance of the environment.

Key Responsibilities:

1. Managing the Citrix Cloud and AWS hosting infrastructure.
2. Monitoring the health and performance of Citrix/AWS/Azure resources and services to detect and address any issues proactively.
3. Maintaining images with application and client updates.
4. Maintaining up to date DR infrastructure and procedures for critical desktops and applications.
5. Working with other operational team to help troubleshoot issues impacting user experience.
6. Balancing user experience and costs within the cloud.
7. Collaborating with development and DevOps teams to optimize application performance and scalability.
8. Providing support and guidance to the end-users regarding best practices for Citrix users.
9. Keeping yourself certified and up to date with the latest Citrix technologies and features that may benefit the company.

The Senior Associate primary responsibility will be to provide administrative assistance to the Client Account Management Team and will play a crucial role in delivering exceptional services to our clients. The Senior Associate will be responsible for assisting with various tasks related to client communication, account management, and administrative duties. A partial list of responsibilities and skills includes:

• Provide administrative support to the client account managers, including preparing documents, reports, and presentations.
• Organize and maintain client files, records, and databases.
• Assist in managing client accounts, including updating account information.
• Preparation of key performance indicators reports.
• Coordinate and schedule client meetings and appointments.
• Work closely with the client account managers to ensure all client needs are met efficiently and effectively.
• Identify and highlight opportunities for internal process improvement and increase in efficiency.
• Conducting research and analysis to support the development of client strategies.
• Participate in team meetings and contribute ideas for improving client services and operational efficiency.
• Perform other duties as assigned and incidental to the work described above.

A Project Manager at MUFG IS is an influential change agent/trusted advisor with business and technology who drive and implement organizational priorities that add value. Project managers play a key advisory and change/ project leadership role in the projects’ early initiation phase (i.e., business casing) to the structuring of the project to implementation and handoff to BAU.  To be effective in their role, Project Managers must be (1) resourceful and be strong relationship managers; Building strong working relationships with the project and organizational stakeholders at every level of the organization must be second nature, (2) Bring a blend of strong execution expertise and business knowledge, (3) adept at mitigating and managing risk and (4) have excellent communication, impact/influence and facilitation abilities.

As a member of the Project Management team, the Project Manager directs and controls a variety of projects throughout a global organization, ensuring that the projects are conducted on time, within budget using project management best practices to ensure the highest level of quality. Implementing effective governance throughout the project lifecycle and managing the day-to-day operation aspects of the projects – Plan, budget, RAID, Resource and Status to ensure project objectives are achieved.  Project Managers also supports the PMO with portfolio and resource planning and reporting.

You Will:

• Ensure successful, timely and effective delivery of change projects
• Develop project plans, budgets and schedules, managing tasks and teams on the project’s critical path
• Be responsible for scope control with stakeholders, task execution with the project team and relevant upward communication to managers and senior stakeholders
• Help define process improvements and feedback for the project, including any strategies required for timely execution
• Gather or track the completion of necessary artifacts required for development of each project, including but not limited to risk assessments, technical architecture drawings, requirements, design specifications, testing, change plans, etc.
• Provide feedback to project stakeholders, including specification feedback, issue escalation to managers or scope changes/clarifications to project resources
• Update relevant project information in real time and work across all departments to deliver projects that align to the organization's strategic vision
• Assess and manage risks and issues, take corrective measures accordingly
• Guard the viability of the vision and the business case
• Flexibility to attend to urgent matters outside of normal business hours if/when needed

Responsibilities for Support Engineer: 

IT services and support activities: 

• Troubleshoot and support End User related issues. 

• Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.  

• Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.  

• Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.  

• Escalate high-priority issues to Support Team Leads and Senior Management.  

• Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.  

• Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications. 

• Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters. 

• Perform health checks and monitor automated system and application alerts, resolving issues where possible.  

• Learn new technologies and acquire new skills to cater to the changing demands. 

• Any other ad-hoc tasks.  

• Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools. 

• Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking. 

• Working knowledge of ITIL processes (certification desirable). 

• Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow. 

Reporting to the Junior Associate Director, Investor Operations, a list of your responsibilities will include:

• Support the quality control review process of daily deliverables following company and department policies and procedures relating to investor registration, dealing, reporting and cash
• Be a main contact for daily client inquiries and deliverables within your team, striving to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate
• Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard, and provide assistance and guidance to the team members in query responses
• Through experience, provide guidance to colleagues within the team in daily tasks, processes and deliverables
• Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture
• Support management in department initiatives, projects, risk mitigation
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty