At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!
Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
About You
You will be responsible to manage a team of service and callback technicians in day-to-day operations and the productivity of each technician.
Key Responsibilities
- Manage a team of service and callback technicians in the day-to-day operations of lifts and escalators
- Responsible for the productivity of each technician
- Monitor of callback trend and implement actions to reduce callback
- Responsible to eliminate Rebel and critical units (if any)
- Ensure that technicians attend to callback promptly and within the stipulated response time
- Ensure that the equipment availability meets the required KPI
- Ensure that the equipment downtime is within the permitted repair time
- Ensure that the equipment are serviced according to the servicing schedule and strictly no missed servicing
- Attend site meetings, fault callback meeting and ensuring that the follow up works are completed timely
- Verification of existing inventory and preparation of purchase requisition and sales order via JDE system
- Extract callback data for monthly report analysis via Service Management System (SMS) system
- Record and update order tracker promptly based on monthly forecast and perform goods receiving upon material delivery and job completion
- Gather site findings and submit via field turn back (FTB) for defective components
- Record technician’s tools and equipment calibration expiry date on a monthly basis
- Prepare and issue PPE, tools and equipment to technicians as and when required
- Responsible for providing field and administration support to the service & operations teams
Requirement
- Degree/ Diploma in relevant Engineering Discipline
Min. 3 years of working experience as Service Engineer
- Prior experience in lift and escalator industry is preferred
- Excellent stakeholders management and interpersonal skills
- Ability to multitask and work under pressure
- A leader and a team player, enjoy fast and dynamic multicultural work environment
About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation, and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.
Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.
We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures to better serve our customers. So just imagine where you can take your career!
